Research Administrator Jobs

Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new Radiation Oncology practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Clerical Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer Service Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Is involved with and keeps abreast of changes within the USC healthcare system.Clinical (If performing MA Duties) Prepares patients for examinations. Obtains and records vital signs. Assists the physician with exams and procedures. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Records patient information in chart// EHR. Determines patient care needs and directs patients accordingly.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 1 year Experience preferably as medical assistant or front office duties in a medical office or ambulatory care environment.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Bachelor’s degreePref Specialized/technical training Graduate from an approve Medial Assistant Program with Diploma/Certificate (*Required if performing MA Duties)Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref Bilingual is highly desirable preferably in Mandarin or Spanish.Pref Basic Life Support (BLS) Healthcare Provider from American Heart Association (*Required if performing MA Duties)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Under direct supervision of the Clinical Manager, and as directed by physician, provide for excellent patient care through the assessment of patients’ cardio-pulmonary status, by set up and operation of various types of respiratory care equipment to be utilized in the diagnosis and treatment of respiratory disease and/or illness and by interdisciplinary team member collaboration.Minimum Education: Associate Degree in Respiratory Therapy, bachelor’s degree in respiratory therapy preferred.Minimum Experience/Knowledge: 1-2 years of experience working as a Respiratory Therapist in an Acute Care Hospital setting preferred. Required License/Certification: Valid California Respiratory Care Practitioner License. RRT and CRT Licensure required for employees hired 11/01/19 or later.NRP, BLS, ACLS, PALS certifications required from the American Heart Association.Annual AB 508 Certification. If no card upon hire, one must be obtained within 30 days of hire or transfer into the department and maintained by renewal before expiration dateAs part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials. The hourly rate range for this position is $41.92 – $56.41. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

To maintain a clean, attractive, and safe hospital environment for patients, staff, and visitors through a systematic application of cleaning procedures.Essential Duties:Maintains established orderliness, cleaning, and safety standards set by the department.Complies with proper patient room cleaning policies.Properly dispose of: • Trash • Empty Container • Packing Boxes • Biohazard / Medical Waste • HIPAA Information • Biohazard • Pharmaceutical • Batteries • And any other hospital-generated wastePractices Infection Control Standards/RequirementsScrubs, refinishes, burnishes, and cleans carpets/chairs in public, ancillary, patient, surgical, and office areas of the facilityDusts, mops, and cleans public, ancillary, patient, surgical, and office areas of the facilityCompletes high and low dusting on vertical and horizontal surfaces following departmental proceduresObserves and reports items and equipment in need of repair to appropriate person.Cleans and disinfects all fixtures in public, ancillary, patient, surgical, and office areas of the facilityAccording to Department policy cleans, disinfects, and replenish supplies in restrooms in both public and patient areasRemoves and replaces sharps containers, pharmaceutical, and biohazardous containers according to hospital policyResponsible for documenting performed tasksDemonstrates behavior that supports the USC University Hospital missionAttends required Orientation and Training SeminarsDemonstrates respect and positive interpersonal skills with patients, clients, the public, managers, co-workers – a team playerAny additional duties as assigned.Required Qualifications:Req 6 – 12 months Customer Service experience in a team-oriented, high-volume, fast-paced, guest-centric environment ORReq 6 – 12 months Healthcare Housekeeping, Hotel, or Hospitality experienceReq Ability to read and write Basic English.Req Demonstrate excellent customer service behavior.Req Able to function independently and as a member of a team.Preferred Qualifications:Pref High school or equivalentRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $21.00 – $28.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California (USC) Office of Culture, Ethics and Compliance (OCEC) is seeking an experienced Director, Privacy Compliance to provide the strategic leadership, oversight and vision to build, enhance and sustain a comprehensive, university-wide privacy program, ensuring campus-wide compliance with all applicable privacy laws and regulations. Reporting directly to the Associate Vice President, Institutional Compliance, the Director, Privacy Compliance will develop, coordinate, and oversee data privacy and compliance programs, frameworks, and governance structures for the University, partner with key stakeholders to implement privacy compliance efforts and programs, and design and integrate communications strategies for privacy compliance information and training regarding university privacy policies, data-handling policies and procedures, and legal obligations.Job Accountabilities:Provide the strategic leadership, oversight, and vision to build, enhance and sustain a comprehensive university-wide data privacy program. Develop and implement a continuous, comprehensive review process to assess existing university data privacy policies and procedures and to ensure efficacy, to identify and remediate performance gaps, and to ensure alignment with applicable relevant laws and regulations. Develop and implement short- and long-term planning for the university-wide data privacy program, outlining recommended enhancements and prioritizing steps to continuously improve the university-wide data privacy program, governance structure, and frameworks. Develop and coordinate ongoing privacy compliance-monitoring activities and risk assessments to optimize the security posture of the university.Partner with key stakeholders to implement privacy compliance efforts and programs. Collaborate with information security to ensure operational alignment between security and privacy compliance programs. Partner with stakeholders to identify, document, and mitigate privacy risks arising from key business activities (e.g., clinical, research, records retention, billing and contracting). Lead and participate in privacy related university committees to support privacy-related initiatives, address and evaluate emerging risks, and serve as an expert resource. Review and advise on legal agreements regarding the collection, protection, transfer, and use of regulated and/or sensitive data, offering guidance on methods to minimize privacy compliance risk. In partnership with audit services, review prior privacy related audit results and recommendations and confirm any implemented remedial measures to close out the prior findings are still in place, effective, and sustainable.Manage privacy incidents and breach notifications required by federal and state law, serving as liaison with federal and state oversight agencies. Perform timely investigations in partnership with appropriate university investigative offices ensuring resolution for all privacy-related matters received. Assess metrics and leverage analytics to improve and enhance processes.Design and integrate communications strategies for privacy compliance information and training regarding university privacy policies, data-handling policies and procedures, and legal obligations. Support a mechanism for timely responses to privacy related inquiries. Develop strategic role-specific privacy training course content for target audience(s) and ensure that privacy-related training for USC faculty and staff are inventoried, documented, and supported by a consistent and effective program.Maintain current and operational knowledge of applicable federal and state privacy laws in a research university environment. Promote an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC’s unifying values and Integrity and Accountability Code.The university reserves the right to add or change duties at any time.Preferred QualificationsMaster’s degree or J.D.Ten years of progressively responsible experience addressing privacy issues, or complex issues within a similar field. Experience in higher education and/or healthcare industries. Professional privacy specialist certification (e.g., CIPP, CIPM, CIPT, and/or FIP).In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.The annual base salary range for this position is $186,708.56 – $205,000.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education: Bachelor’s degree
Minimum Experience: 7 years
Minimum Field of Expertise: Knowledge and operational experience with global privacy and data-protection compliance programs. Extensive experience and skill conducting investigations, writing policies and guidance documents supporting various business activities, and interacting with internal and external auditors. Knowledge of relevant federal, state and local regulations and laws, as well as ethical practices and policies (HIPAA, FERPA, PCI, etc.). Demonstrated communication skills and cultural awareness, and a record of leadership and collaborative efforts with diverse groups and stakeholders.

Environmental Services Worker will maintain a clean, attractive, and safe hospital environment for patients, staff, and visitors through a systematic application of cleaning procedures.Essential Duties:Maintains established orderliness, cleaning, and safety standards set by the department.Complies with proper patient room cleaning policies.Properly dispose of: • Trash • Empty Container • Packing Boxes • Biohazard / Medical Waste • HIPAA Information • Biohazard • Pharmaceutical • Batteries • And any other hospital-generated wastePractices Infection Control Standards/RequirementsScrubs, refinishes, burnishes, and cleans carpets/chairs in public, ancillary, patient, surgical, and office areas of the facilityDusts, mops, and cleans public, ancillary, patient, surgical, and office areas of the facilityCompletes high and low dusting on vertical and horizontal surfaces following departmental proceduresObserves and reports items and equipment in need of repair to appropriate person.Cleans and disinfects all fixtures in public, ancillary, patient, surgical, and office areas of the facilityAccording to Department policy cleans, disinfects, and replenish supplies in restrooms in both public and patient areasRemoves and replaces sharps containers, pharmaceutical, and biohazardous containers according to hospital policyResponsible for documenting performed tasksDemonstrates behavior that supports the USC University Hospital missionAttends required Orientation and Training SeminarsDemonstrates respect and positive interpersonal skills with patients, clients, the public, managers, co-workers – a team playerAny additional duties as assigned.Required Qualifications:Req 6 months Customer Service experience in a team-oriented, high-volume, fast-paced, guest-centric environmentReq 6 months Healthcare Housekeeping, Hotel, or Hospitality experienceReq Ability to read and write Basic English.Req Demonstrate excellent customer service behavior.Req Able to function independently and as a member of a team.Preferred Qualifications:Pref High school or equivalentRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $21.00 – $28.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Serves as a valued member of the departmental management team as the RN Coordinator on the floor to provide guidance to other RNs, LVNs, MAs and other clinical staff or administrative staff if performing duties for a clinic. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Serves as the primary competency validator/educator for the clinical staff. Able to provide telephone triage for same day appointments, and oversees a team of triage nurses. In addition, as an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting, when required. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Complex, independent problem solving when overseeing a team of clinical floor staff and patient care coordinators with overlap at multiple practice sites or overseeing patient care if working at a clinic. Other duties as assigned.Serves as a valued member of the departmental team as the RN Coordinator to provide guidance to other RNs, LVNs, MAs and other clinical staff or administrative staff if performing duties for a clinic. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention. Collaborate with management in clinical unit operations. Assists with competency validation/education for the clinical staff as needed. Able to provide in person and telephone triage for same day appointments, and collaborate with a team of triage nurses. In addition, as an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting, when required. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Complex, independent problem solving when working as a team of clinical floor staff and patient care coordinators with overlap at multiple practice sites or overseeing patient care if working at a clinic. Other duties as assigned.Essential Duties:Follows policies and procedures: demonstrates ability to access online manuals and referencesActs as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities and special requests. Monitors status of pending items and follows-up, as needed.Ensures that exam rooms and treatment areas are supplied and maintained adequately by support personnel.Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor. Responds to emergency situations using standard emergency protocols and procedures.Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.Transfers learned scientific knowledge into practical application in applying the nursing processASSESSMENT Appropriately completes nursing assessment and screening upon patient arrival at each appointment, in case of need.PROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Educational workshops Assist in the development or updating of patient education materialsBonus Points Professional certification Other:Serves as Lead RN and resource to clinical staff.Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention.Trains and competency validates all clinical staff to ensure compliance with hospital policies as neededUnder the direction of a physician and operating within the scope of practice, triages patient in person and via phone calls and provides guidance and direction to inquiries per protocols.DIAGNOSIS Interprets assessment information and formulates nursing diagnosis PLAN Trains staff to maintain problem list, medication list and allergies listINTERVENTION Administers medications as ordered and completes re-assessments as indicated Completes patient care procedures correctly per policy Delegates tasks based on others’ scope of practice and competency Acts as patient advocateDOCUMENTATION Documentation is complete and correct on all encounters Ensures medication list is current and complete EDUCATION Provide patient and family education as needed based on diagnosis or treatment plan. Train clinical staff on patient and family education as needed.Evaluates nursing competencies for clinical staff as needed.COMMUNICATION Communicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions Effectively triages in person and via phone calls Utilizing e-mail system and messaging systems Communicates effectively with members of the clinical team.ORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities Assists in overseeing daily clinic operational flowOBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Uses two patient identifiers Does not use unapproved abbreviations Uses procedural time out Uses appropriate communication between providers Completes medication reconciliation Maintains audible alarms Hazardous waste management Biohazard Medication Sharps HIPPA OSHA requirements (ie. No food or drink in clinical areas) TJC (continuous survey readiness) Critical values are written, read back and shared with appropriate provider Dictated orders are written down, read back for validation, signed, timed and dated Maintains a safe work environment for self and othersPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Educational workshops Assist in the development or updating of patient education materialsBonus Points Professional certificationPerforms other related duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN)Req 2 years In outpatient/inpatient clinical practice.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, point of care testing, and medication administration, in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Pref Experience in outpatient/clinic setting or endocrinology.Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Pref Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart AssociationThe annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYUnder the supervision of a licensed nurse, provides basic patient care to a group of assigned patients.  Performs patient care responsibilities considering needs specific to the standard of care for the patent’s age.  Demonstrates investment in the overall forward movement of the unit and the organization.  Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAccountable to the licensed nurses, Charge Nurse, Nurse Manager and/or Orthopedic Service Line Director.Demonstrates and promotes compliance to infection control, legal, and safety standards.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.Organizes and prioritizes care considering patient needs and preferences, module activities, and other commitments.Performs basic patient care activities in a timely manner according to hospital policy and procedures including taking vital signs, assisting with meals, enemas, catheter care, hygiene measures, positioning/moving patients, specimen collection, application of restraints and treatments/tasks.Provides care with sensitivity to the cultural needs of patients and with regard to their rights and privacy. Demonstrates knowledge of the current condition of the patient and recognizes situations needing nursing supervision.Answers call lights in a timely manner.Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Utilizing the plan of care, the CNA assists the license nurse in data collection and documents appropriately to hospital standards.Education
Minimum (Required) High School Diploma or equivalent
Preferred (Not required) Previous Nursing Assistant experience or completion of a formal Nursing Assistant course.

Work Experience
Minimum (Required) Click here to enter text.
Preferred (Not required) Prefer minimum of one-year recent experience in medical/surgical in an acute care hospital.

Licenses and Certifications
Minimum (Required) Certified Nurse Assistant certification
Basic Life Support

Equal Employment Opportunity:

USC Arcadia Hospital is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC Arcadia Hospital’s policy. USC Arcadia Hospital will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient safety.

Pay Transparency

The hourly rate range for this position is $21.00- $25.95. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARYUnder the supervision of a licensed nurse, provides basic patient care to a group of assigned patients.  Performs patient care responsibilities considering needs specific to the standard of care for the patent’s age.  Demonstrates investment in the overall forward movement of the unit and the organization.  Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESAccountable to the licensed nurses, Charge Nurse, Nurse Manager and/or Orthopedic Service Line Director.Demonstrates and promotes compliance to infection control, legal, and safety standards.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.Organizes and prioritizes care considering patient needs and preferences, module activities, and other commitments.Performs basic patient care activities in a timely manner according to hospital policy and procedures including taking vital signs, assisting with meals, enemas, catheter care, hygiene measures, positioning/moving patients, specimen collection, application of restraints and treatments/tasks.Provides care with sensitivity to the cultural needs of patients and with regard to their rights and privacy. Demonstrates knowledge of the current condition of the patient and recognizes situations needing nursing supervision.Answers call lights in a timely manner.Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Utilizing the plan of care, the CNA assists the license nurse in data collection and documents appropriately to hospital standards.Education Minimum (Required) High School Diploma or equivalent

Preferred (Not required) Previous Nursing Assistant experience or completion of a formal Nursing Assistant course.

Work Experience Minimum (Required) Click here to enter text.

Preferred (Not required) Prefer minimum of one-year recent experience in medical/surgical in an acute care hospital.

Licenses and Certifications Minimum (Required) Certified Nurse Assistant certification
Basic Life Support

The Patient Care Technician (PCT) provides nursing staff support in the areas of patient care delivery, clerical functions, and organization of the unit environment, as well as set-up and maintenance of equipment. The emphasis on each of these areas will depend on the unit assignedEssential Duties:Patient Satisfaction: • Responds to patient call within 10 minutes. • Anticipates pts needs • Proactively makes rounds to reduce patient calls • Maintains positive behaviors toward patients and visitors • Smiles and is pleasant during all interactions • Provides RN with necessary data related to patient assessment. • Contributes input into the patient’s plan of care and accurately implements interventions on the patient’s plan of care, in collaboration with the RN.Performs essential skills which contribute to positive patient outcomes per routing, MD orders, and RN direction • Vitals • Daily weight • I & O • Hygiene: bath, peri-care, oral care, HS care, hair care • Maintains clear and organized patient rooms • Assist with meals/feeding • Ambulation/mobility; turn bed patients every 2 hours, transfers from bed to chair • Provides fresh water at beginning and end of shift and prn • Appropriately prioritizes patient needsSafety: • Ensures safe physical environment and ensures safe operation of patient-care equipment • Call light/telephone with reach • Floors clear of fall hazards • Maintains uncluttered and easy access to bathroom, ambulation, and emergency equipment. • Commodes • Walkers • Shower chairs • IV poles • Beds • Tables/ChairsDocumentation • Documents all care provided, including vital signs, intake and output, meal percentages, equipment used, and patient care.Communication: • Makes presence known before entering a room or private area • Identifies/introduces self to patient and visitors • Explains plan of care to the patient • Does not engage in inappropriate discussions regarding other patients and unit operations • Knows and utilizes all computerized systems to send messages, document care, and communicate patient/unit needs to various departments. • Knows and follows line of communication within the department. • Reports to RN/Charge Nurse pertinent information/significant change in patient condition/patient and family concerns and patient refusal of care in a timely manner. • Reports to RN/Charge Nurse patient’s inability to perform self-care and describes actions taken which were ineffective. • Actively collaborates with the RN at the beginning and throughout the shift regarding patient care and data collection.Regulatory agency i.e.: • Ensures that the unit is in continuous survey readiness • No food/drink in nurses station • No open containers in patient pantry • No outside food in patient refrigerator • No boxes etc. or floor • Staff refrigerator kept clean • Linens covered at all times • Keep fire door closed • Maintain clean/tidy nurses station, locker room, pantryMaintain patient confidentialityEnsures confidentiality of patient records and other written informationPerforms other related duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Certified Nursing Program. (*Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.)Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year Experience in a health care settingRequired Licenses/Certifications: Req Certified Nursing Assistant (CA DPH) *Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, .education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.Manages all clinic operations for the infusion center, medical oncology clinic and multispecialty clinics located on the Henry Mayo campus. The position takes complete ownership of the successful operations including financial, employee engagement and retention, and patient experience that aligns with USC Care Ambulatory Services. In addition, the clinic manager is responsible for managing the performance and engagement of all members of the team. This position also oversees and monitors workflows, outcomes, customer satisfaction and quality measures of the facility with the result of the meeting or exceeding the established financial and other objectives set in cooperation with leadership. The manager is responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way.Essential Duties:Financial Management: Responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives. Reviews and manages income statements Supervises inventory management including purchasing, product selection and supply usage Ensures patient and treatment charge information and related data are accurate and submitted in a timely manner by means of the designated reporting systemRISK Management: Ensures compliance with all policies and procedures in accordance with State and Federal Regulations for patient care and services (HIPAA, CMS, OSHA, CLIA, or other governing services. Maintains Quality Assurance Programs as required by all Keck Medicine of USC policy and procedures. Constantly looks at current processes and procedures and identifies and implements areas of improvement while adhering to HIPAA, JTC< DOH as well as hospital and DCS requirements as deemed. Participates in and leads quality assurance meeting and all applicable in-services Participates and leads in quality assurance cost containmentFacility/Equipment Management: Ensures equipment and supplies are maintained to provide quality care and to ensure the safety of patients and teammates. Identifies and plans prompt corrective action for any issues with safety or equipment and systems Participates in the development and periodic revision of policies and procedures with the Associate Administrator/Regional Operations Director to assure consistent, efficient and safe operation of clinic/programPatient Care Management: Participates in development and revision of policies and procedures with the Director and Associate Administrator to ensure consistent, efficient and safe treatment delivery. Fosters a sense of urgency in teammates that promotes commitment to optimal clinical outcomes, decreased wait times and meets all regulatory compliance for the clinic.Associate Management: Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the clinic. Provides leadership to direct reports: non-clinical staff (support coordinators, schedulers, medical assistants, other) Helps direct reports overcome any organizational obstacles encountered during projects Knows, understands, implements, follows, and communicated to teammates all employment policies and procedures, awards, and other opportunities within USC Ambulatory Care Services)and foster a positive and Keck Culture workforce Plans, organizes and supervises the clinical staff (indirectly) to ensure high quality patient care according to all policy and procedures in partnership with Norris nursing and radiation therapy leadership. Facilitates teammate development, collaborate with direct reports to create professional development goals Maintains familiarity with and communicate to teammates new programs impacting teammates. Addresses teammate relations issues and appropriately and escalate as necessary Provides work direction for department teammates Determines staffing needs, creates pans that promote the most efficient use of all teammates, ensure coverage during all teammate abscesses Utilizes flexing of staff in downtimes effectively while not compromising the clinical needs of the clinic Reports and documents all teammate injuries according to established policy and procedures Knows and understands basic wage and hour laws, Federal, State and local laws and regulations, Medicare, and legislation affecting employment. Reviews and approves timecards of direct reports Tracks overtime, attendance and PTO, illnesses Researches and responds to questions regarding payroll issues. Develops and conducts educational programs to keep teammates up to date on new policies and procedures, new laws, regulations impacting work, and other information necessary to maintain teammate’s knowledge of departmental processes and goals. Maintains and communicates clinic emergency management programs and ability to act swiftly, confidently in an emergency. Knows and follows all Keck Medicine of USC policies and proceduresMarketing: Works with Director and Physician staff to ensure full schedules and services are made available for patient care. Assists in all marketing opportunities that will provide education and access to clinic Works with Call Center to ensure proper communication to center is always updated and accurate for patient care access needsPerform other duties as assigned.Required Qualifications:Req High School or equivalentReq Bachelor’s Degree Degree in a Related fieldCombined experience/education may substitute for Bachelor's Degree.Req 5 years Administrative operations experience (preferably 2 years in an acute or ambulatory care setting with at least 2 years’ experience in a lead or supervisory role).Req Excellent people management skills with the ability to motivate and challenge staff.Req Good decision-making skillsReq Exhibits a high frustration and ambiguity tolerance.Req Ability to bridge the gap between administrative demands and clinical needs.Req Excellent skill and demonstrated experience in process improvement.Req Proficiency with Microsoft office (i.e., Excel, Word, PowerPoint).Req Excellent verbal and written communication skillsPreferred Qualifications:Pref Experience managing radiation oncology, medical oncology, or multi-specialty clinicPref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical office.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.