Research Administrator Jobs

An IS Senior Training Specialist is needed to serve in the capacity of an educator. The Senior Trainer will contribute substantially to the success of the Information Services training program. They will be responsible for mastering several Information Services applications and/or projects and all specific workflows for the projects to which they are assigned. This individual will be expected to develop and implement the training program for their respective projects. In addition, the Senior Trainer will be expected to guide the work of Training Specialists, as directed by the Training Manager. The Senior Trainer will participate in workflow design sessions to gain the expertise necessary for the continued mastery of assigned projects. This individual will be responsible for updating the Lead Trainer and/or eLearning Developer for domain or web-based build necessary for successful implementation and ongoing training. They will ensure that updates and new software releases and build are validated in their respective domains and that updated training is provided. The Senior Trainer will be responsible for assisting with the development and maintenance of all assigned training areas, including eLearning modules. They will carefully review and edit the work of the trainers assigned to assist them. The Senior Trainer will train other trainers within the organization and will train end-user classes. They will also attend all required project and team meetings and participate in upgrade testing to make modifications to the training materials. The Senior Trainer will manage all work assigned to them and will adhere to all schedules, deadlines and quality measures set forth by the Training Manager.Essential Duties:Supports all elements of Information Services training planning and implementationDevelops training plans for their designated applications/projectsCollaborates with project managers, applications specialists, and subject matter experts to develop, validate, and update training materialsDevelops detailed training content that includes but is not limited to participant guides, quick reference guides, job aids and guide scenariosManages the job aid creation and posting processWrites elearning scripts for and in conjunction with elearning developerReviews, edits, and guides training materials developed by Training SpecialistsDevelops post implementation/upgrade training optimization plansProactively escalates issues and risks to the Training Manager that cannot be resolved by work groupCoordinates the appropriate level of training for project business unit managers and end-usersTroubleshoots issues and questions from end users including ServiceNow tickets as assignedProvides training and 1:1 support for all phases of the Information Services implementation lifecycle, including training super users, go-live support, training other trainers, and end-user trainingMentors Training Specialists as assignedManages and completes all project tasks and requirements within timelines as assigned by Training ManagerOther duties as assigned.Required Qualifications:Req Bachelor’s Degree Instructional design, instructional technology, communication, education or a related field.If no Bachelor’s Degree, must have High School Diploma with additional 4 years of experience.Req 3-5 years Systems/application training in a healthcare settingReq Experience training business applications such as ServiceNow, Kronos, Lawson, etc. a plusReq Experience writing eLearning scripts a plusReq Significant hands-on experience developing a range of training materials including but not limited to participant guides, job aids, quick reference guidesReq Experience utilizing SnagItReq Competency in both Ambulatory and Inpatient Cerner clinical bundle of applicationsReq Mastery of Microsoft Office suite of applications including but not limited to Word, Excel, PowerPoint, Office, and VisioReq Ability to develop and understand business and clinical application workflowsReq Demonstrated ability to deliver classroom and virtual training using VARK learning principalsReq Demonstrated ability to lead technical and clinical application projects from inception through go-liveReq Demonstrated use of basic project management methodologiesReq Ability to accept accountability for assignments, timeliness, and quality of workReq Excellent communication skills with all levels of hospital staff and amongst team membersReq Proven track record of excellence as a professionalPreferred Qualifications:Pref Experience working in large and dynamic project environmentRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $95,680.00 – $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.Essential Duties:Clinical DutiesAccurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Patient Registration and Appointment SchedulingObtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions.Verify coverage with appropriate insurance or health care plan carrier.Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s).Ensure patients are accurately scheduled.Input validated patient registration information into the organization’s information systems.Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments.Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location.Provide information to callers regarding the department and its patient care services.Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems.For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty.Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers.Provide location and office hours of emergency services to patients who state they are experiencing an emergency.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.Req 1 year Experience in outpatient or ambulatory clinic settingReq Experience with an electronic medical record (EMR)Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.Req Ability to interact effectively with patients, staff, and physicians.Req Ability to multitask effectively.Req Ability to work as a team member in hospital operations/ambulatory services setting.Req Ability to work with Microsoft Word & Excel software.Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Knowledge and proficiency with insurance.Req Knowledge of Medical/CCS billing/authorization guidelines.Req Knowledge of the operations and maintenance of patient-related testing equipment.Req Skill in acquiring accurate medical histories.Req Strong insurance verification and pre-registration background.Req Strong organizational and follow-up skills.Req Working knowledge of basic medical terminology and diseases.Preferred Qualifications:Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.Essential Duties:Determines patient care needs and directs patients accordingly.Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow.Prepares patients for examinations. Obtains and records vital signs.Ensures health care delivery areas are fully stocked, organized, cleaned, and disinfected. .Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, and performs errands. Reads and prioritizes incoming mail. Handles or routes as appropriate.Ensures that physician orders for medications and treatments are implemented by the appropriate staff.Assists the physician with exams and procedures.Records patient information in chart//EHR according to Joint Commission standards. Maintains a professional demeanor.Performs other duties as assigned.Provides coverage/relief for co-workers. Communicates directly with co-workers the status of all patients when providing coverge.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited school of Medical Assistant Certificate/Diploma programReq Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year; Combined education/experience as substitute for minimum experience Experience in acute setting preferred.Pref Spanish language skills.Pref Knowledge of orthopaedic medical terminology.Pref Familiarity with word processing, IDX, GECB, COR Schuynet, Cerner, ProSolv, EPF and scheduling software.Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Under the direction of Senior Information Services Leadership and in collaboration with the hospital and medical group leadership, the incumbent will be responsible for the product design, implementation and ongoing management of all digital and analytics solutions including and not limited to Custom, Web, Mobile, Digital, and Analytics products to support the combined missions of safe and high quality patient care, regulatory compliance, financial stewardship, and operational efficiency. The Product Manager will also oversee the lifecycle of these products to ensure consistency and integrity in delivering robust adoption. Will also serve as the internal and external evangelist for Analytics and Applications product offerings. Spending time in the market to understand industry problems and finding innovative solutions for Keck. Possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality. Make decisions with imperfect information, know how to lead without authority and be comfortable managing chaos, ambiguity and complexity. The position works with the PMO to set priorities for the assigned departments, helping to set expectations, meet timelines, and meet deliverables. Adept at managing relationships, collaborating, and influencing across a variety of organizational functions. Guide the analytics and applications product teams that is charged with a product’s contribution to our business. Building new products and increasing the functionality of existing products. Help develop new ideas based on contact with department partners. The Product Manager effectively communicates at various levels of the organization from line entry clerks to executives, department administrators, and clinicians. This position must be comfortable presenting technical information to non-technical audiences, in addition to making presentations Infront of large groups.Essential Duties:Oversees the building of products to ensure quality of build of the digital application solutions. Helps develop new ideas based on contact with department partners.Managers, administers, and plans the development all digital and analytics applications activities in ensuring the work of the objectives are met. Make decisions with imperfect information, know how to lead without authority and be comfortable managing chaos, ambiguity and complexity.Analyzes and recommends appropriate technical solutions digital applications and integration efforts to support the overall enterprise. Spending time in the market to understand industry problems and finding innovative solutions for Keck.Maintains a leadership role in setting service directed and ensures standards and policies are maintained and compatible with USC standard information systems architecture, tools, policies, and procedures. Will also serve as the internal and external evangelist for Analytics and Applications product offerings.Ensures adequate oversight by and participation among key business and digital applications partners from the enterprise, including but not limited to clinical, business, and research areas.Leads a team of developers, integration, analysts, engineers and mentors their professional development in the fields of digital applications and analytics products creation. Both through indirect supervision, influence, and through mentoring.Develops broader awareness of optimal use of digital applications and integration enterprise wide and maintains relationship with enterprise leaders to support data driven decision making. Supports sharing of best practices.Leads in application selection, preparation of RFP’s, etc. in conjunction with the HSC procurement personnel.Participating in the development and implementation of the Information Services Strategic Plan, with particular focus on integration with areas focused on digital applications and integration and the central business office and other applicable areas.Makes presentations in front of large groups.Participates in activities to lead organization with projects and works closely with the PMO to develop benchmark measures, plans, and financial models to evaluate projects that impact the organization as it relates to digital applications and integration.Oversees technical staff to ensure quality of build of the digital applications solutions.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Bachelor’s degree In a related field.Req 5 years In a healthcare settingReq 5 years Information Technology with emphasis in applications and analytics product development.Req Leading technical and functional teams within the applications development lifecycle.Req Working with users to understand workflows and translating these to application builds.Req Building new Analytics and Data Products. Experience with the System Development Lifecycle and Software Development methodologies.Req Agile Project Management methodologies.Req Making presentations Infront of large groups.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Program Manager of Emerging Talent is responsible for the end-to-end management of the Information Services’ emerging talent programs. Responsibilities of this role include strategic oversight, team leadership, and program innovation to ensure the program aligns with the organization’s goals while fostering talent development. The Program Manager plays a critical role in recruitment, mentorship, performance evaluation, and the integration of new processes that support both academic and professional growth.Essential Duties:Program Leadership & Oversight: Lead the development, execution, and scaling of the internship, residency, and future academic programs, aligning initiatives with department and organizational objectives. Ensure that program structure supports growth, quality improvement, and long-term sustainability.Team Leadership: Manage program staff and the supervision of student mentors. Provide direction, oversight, and performance evaluations to ensure that student and departmental objectives are met for the program.Recruitment & Onboarding: Oversee the recruitment process in collaboration with internal sourcing teams, HR and university partners. Ensuring onboarding processes are streamlined and provide students with the tools, resources, and guidance needed for success.Mentorship & Development: Design and implement mentorship structures that support the development of students, ensuring opportunities for growth, certification, and skill-building in relevant IT domains.Performance Evaluation & Reporting: Implement a robust evaluation system, assessing intern performance and program outcomes quarterly. Report metrics and program success to senior leadership, providing actionable insights for continuous improvement.Program Innovation: Identify and implement innovative solutions to enhance program efficiency, leveraging data-driven strategies to optimize intern placement, training, and project involvement. Support strategic initiatives to further the development of students and implement structured processes that provide students pathways for career development and opportunities.Stakeholder Management: Serve as the primary liaison to the CIO & Director of Operations, program sponsors, and university partners. Ensure clear communication and alignment of goals across stakeholders.Compliance & Best Practices: Ensure that the program complies with university policies and aligns with industry best practices, promoting diversity, inclusivity, and professional academic learning environment.Other responsibilities: • Supports planning, management, and implementation of departmental priorities. • Provides operational support and guidance to participants in the program, matches the student skills/interests with the most appropriate team within IT, coordinates duties assigned by the teams, and routinely follows up with students to make sure they receive the support they require. • Attends promptly to the administrative details of the position including preparation of reports, completion of performance appraisals, Kronos administration, Workday, and other employee-related actions. • Enhances the internship program including recruitment events, intern exit survey, monthly reporting to IT leadership, and making recommendations for enhancements as needed. • Adheres to USC and Keck defined processes and procedures • Proactively identifying areas for improvement in the program’s development and staffing goalsPerform other duties as assigned.Required Qualifications:Req Bachelor’s Degree in Communications, Information Technology, or Human ResourcesReq 5 years Experience in IS Healthcare setting: coaching, mentoring, and providing day to day direction and support to employees requiredReq Strong leadership and interpersonal skills, with a proven track record of managing and scaling talent development programs using project management methodologies.Req Expertise in designing and implementing recruitment strategies and career development programs tailored to IT and healthcare environments, driving both engagement and organizational growth.Req Experience in program/project management, recruitment, and mentorship in an academic or IT setting.Req Strong analytical skills, leveraging data and reporting systems to optimize program operations, assess performance, and inform strategic decision-making.Req Excellent communication skills with the ability to engage a wide range of internal and external stakeholders.Preferred Qualifications:Pref Master’s degree in Communications, Information Technology, or Human ResourcesPref Familiarity with Kronos, Workday/Handshake (ATS), HealthStream.Pref Proficient with Microsoft Office 365, Sharepoint, PowerBI, and ServiceNow, to integrating these tools into the program’s workflow to improve program efficiency and project outcomes.Pref Project Management Professional (PMP)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $95,680.00 – $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The User Provisioning Lead will be responsible to follows established process and procedures to deliver, configure, maintain and troubleshoot user provisioning requests, including act as to go-to contact to support the user provision staff as needed. This position will also perform accurate documentation to ensure continuous process enhancement and address business needs. Evaluate and assist current team deliverables and provides an updated and sustainable process to properly manage account intake. Participates on cross functional, integrated teams to troubleshoot moderately complex issues. Acts as a liaison between customers and Information Services department to help facilitate requests, issues and problems are resolved in a timely manner. Functions under direct supervision and may be required to be on call. Contributes to performance evaluations and hiring decisions.Essential Duties:Responsible for maintaining a solid understanding and process of execution on all user provisioning tasks.Evaluate current processes and introduce enhancements where possible.Proposes short-term and long-term options to achieving business goals and resolve complex user onboarding tasks.Validates technical approach and monitors risks associated with project/tasks implementation.Collaborate with various business units to help ensure timely completion of user requests and access.Evaluate and recognize security risks associated with account provisioning and communicating properly with user to ensure that all policies and procedures are preserved.Recognizes and proposes opportunities for process improvement for recurring issues or risks in IT system implementation and maintenance.Sponsors Proof of Concept’s or other technology objectives and manages a portfolio of investigations in support of technology strategic objectives.Identifies opportunities for updating and enhancement of the environment to help ensure process remain current with business needs.Drives technology standards that affect business owners and have cross-organization impact. Stays current on multiple technologies and industry trends through vendor relationships, professional organizations, and network of fellow architects.Perform and participate in internal team audits to ensure process validity.Other duties as assigned.Required Qualifications:Req High school or equivalentReq Associate’s degree Degree in Information System, Information Technology, or related field (preferably a degree with emphasis on security).Req 2 years Two (2) to five (5) years experience IT understanding of user provisioning and active directory.Req Excellent critical and analytical thinking and excellent customer service skills.Req Excellent written and verbal communication skills.Req Solid understanding of organizational and project management skills.Req Must have exceptional customer service and communication skills both verbal and written.Preferred Qualifications:Pref Experience in a healthcare setting.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)     The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Network Engineer II is expected to independently plans, installs, integrates and validates network software and hardware solutions. Serves as a resource to less experienced team members on escalated issues of a routine nature. Acquires and applies broad knowledge of Keck Medicine of USC, its services and processes. Resolves issues and navigates obstacles to deliver work product. Delivers technical solutions for network infrastructure, including LAN, WAN and Wireless. Maintains and tests high availability (disaster recovery) solutions. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions. Provides insight to management on issues. Supports the mission, vision, values and strategic goals of Keck Medicine of USC.Essential Duties:Analyzes, develops and proposes solutions for Service Requests, Trouble Reports, and technical issues occurring in IT systems.Analyzes system capacity and performance in both batch and on-line environments; creates and maintains data and process models; recommends and makes systems/architecture modifications based upon analysis.Participate in network installs, provision capabilities, and physical infrastructure for network operations.Implements and/or supervises the implementation of solutions; ensures or assists in addressing any network hardware and service performance issues that may be encountered.Recommends and implements solutions for IT system problems arising from network hardware and service constraints.Implements security hardware and configurations from the organization’s Information Security department.Provide off-hour on-call support for issues; apply expertise and independent judgment in order to rapidly restore service.Coordinates and communicates with other IT staff to resolve technical issues ensuring that sufficient information is communicated and that effective mode of communication is selected.Interacts and coordinates with clients and vendors to foster a satisfying customer service relationship; proactively identifies technical issues/problems that could negatively impact business operations; develops and proposes a variety of solutions and options; assists clients in selecting the most effective course of action.Documents the technical aspects of Keck Medicine of USC’s network environment.Trains and mentors new members of the team in the environment and the use of support software.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Bachelor’s degree Degree in Computer Science, Information Systems, Computer Engineering, Data Analysis/Statistics or related field.Combined work experience and education as equivalentReq 5 years Relevant business support and/or information technology support experience. * IF NO BACHELOR DEGREE: ◦ 9 years of relevant business support and/or information technology support experience if no Bachelor Science in Computer Science, Information Systems, Computer Engineering, Data Analysis/Statistics or related field required.Req Working knowledge of designing, installing, maintaining and configuring network infrastructure and applications and service providers such as AT&T.Req Hands-on expertise with Cisco and/or Juniper hardware, analysis and monitoring tools such as SolarWinds, cable infrastructure, and WAN circuits.Req Must have a maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes.Req Thorough documentation skills.Req Must be able to demonstrate experience with LAN/WAN hardware and technologies, network hardware facilities and experience with system design, capacity planning and capacity management.Req Must be able to communicate the impact and solutions of application/system problems in business language.Req Must have a professional approach in all situations.Req Ability to work any hours to support 24/7 operations.Req Must resolve problems entirely by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem managementReq Availability to travel between Keck Medicine of USC, USC, and other facilities.Preferred Qualifications:Pref Cisco Certified Network Associate (CCNA) CertificatePref Cisco Certified Network Professional (CCNP) CertificateRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $46.00 – $76.07. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Server Storage Engineer Lead will provide technical direction within the team and the Information Systems department. Assists peers and mentors less experienced team members through applying and sharing technical knowledge, guidance, and direction. Synthesizes analysis, identifies root causes, and develops and recommends essential work products. Delivers technical solutions for Computer Systems hardware and software, Operating systems, services, and applications. Leads the team in developing complex evaluation, development, implementation, integration, and administration of internal and external business solutions. Provides insight into management on issues. Supports the mission, vision, values, and strategic goals of Keck Medicine The Server Storage Engineer Lead works at the strategic level. It is responsible for the leadership and management efforts involved in the resolution of complex, interrelated business and technical issues associated with the information systems of Keck Medicine of USC. The strategic elements of this position require analytical skills to assist in defining business requirements and help the business develop technical solutions. This may include developing business models and systems to meet the global information needs of the business, designing and proposing architectural standards, and performing technical feasibility studies. Incumbents at this level evaluate and review IT software and systems and prepare evaluation reports, which are reviewed with business technical management. In addition, incumbents are crucial in defining and resolving system performance, data, and architecture issues, planning, and participating in significant system installations.Essential Duties:Working knowledge of designing, installing, maintaining, and configuring enterprise services infrastructure and applications based on Microsoft Windows Server, VMWare, and hyper-converged infrastructure.Requires a high level of analytical ability to find solutions to complex technical or administrative problems to determine economic feasibility or available options, and assess the time involved in system changes.Thorough documentation and business language skills.Must be able to demonstrate extensive experience with VMWare, Windows Server Operating System, Storage systems, data retention, hardware facilities, and experience with system design, capacity planning, and capacity management.Must communicate the impact and solutions of application/system problems in business language.Requires a professional and collaborative approach in all situations.Must resolve problems entirely by either completing the work or gathering all the resources needed for the ultimate resolution and continuity of problem management.Ability to work any hours to support 24/7 operations.Availability to travel between Keck Medicine of USC and other facilities.Other duties as assigned.Required Qualifications:Req Bachelor’s Degree in computer science or a related fieldIf no Bachelor’s degree, must have high school diploma with additional 4 years of experience.Req 8 years Relevant business support and information technology support experienceReq 8 years Experience in technical domain technologiesReq 5 years Experience in Technology Management and Technology LeadershipReq Hands-on expertise with VMware, Windows Server, backup and restore applications, and enterprise storage systems (Nutanix and Isilon experience is a plus).Req Lead-level understanding of IT architecture and Data Center environmentsReq Lead-level experience in managing different types of Virtualizations, VMware, Hyper-V, and AHV.Req Lead-level experience on Converged solutions, including HCI Nutanix, EMC and HPEReq Lead-level experience in managing Linux and Windows servers – SAN volume management (LVM, storage foundation, Windows storage management).Req Lead experience in Storage Consolidation, Backup and Recovery, and Disaster Recovery, CommVault. RubrikReq Lead-level experience and understanding of FC – Switches, host connectivity, configurations, and migrations in both Cisco and BrocadeReq Lead-level experience in provisioning storage using iSCSI, CIFS, NFS, and Fiber Channel. HDFS/Hadoop.Req Lead-level experience and knowledge of vendor tools for managing, configuring, and troubleshooting (including performance)Req Lead-level experience or some familiarity with configuration management (Chef, Puppet, Orchestrator Ansible, etc.)Req Lead-level experience and knowledge of enterprise motoring tools (SCOM, Nagios, ExtraHop, Syslogs, etc.)Req Expert-level experience in TCP/IP and iSCSI configuration and troubleshooting skills.Req Strong experience on SDDC, SDN, and cloud provider services, Azure, AWS, and Google.Req Lead-level experience with virtualization and container technologies such as Docker, Kubernetes, OpenStack, AWS.Req Familiarity with ITIL Frameworks.Req Strong analytical and problem-solving skills.Req Strong customer service skills.Req Strong communication and interpersonal skills.Req Provide after-hours and weekend on-call support for service-related issues.Preferred Qualifications:Required Licenses/Certifications: Req VMware Certification, VCP, or Architect Level CertificationReq Red Hat, Microsoft, Linux, MCSE or Architect level CertificationReq Dell EMC, Cisco, Nutanix, or Architect level Certifications.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Business Intelligence Developer Senior will work in Keck Medicine IS team to develop and test, implement business intelligence solutions for various Keck Medicine departments. The position will serve as the subject expert as it relates to dashboards. Also, this position will be responsible for identifying and documenting information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. Also, this role ensuring data integrity, maintaining system security, extracting, analyzing and transforming data. The IT Business Intelligence Developer Senior also understands the functional workflow and processes of the Departments he/she supports and maintains system functionality leverage USC’s various technologies including but not limited to QlikView, Cerner Command Language (CCL) and other applications, Hadoop and RDBMS. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Supports the mission, vision, values and strategic goals of Keck Medicine of USC.Essential Duties:Dashboard: SDLC methodology to develop, test and deploy enterprise dashboards promptly.Data Visualization Design: Apply sound user experience design to incorporate visualization in dashboards and reports.Training: Trains new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.Priority Management: Must work several assignments at one time, manage priorities, deadlines and time. The work is highly technical, requires collaboration across multiple disciplines and groups. The ability to work independently is also required.Customer Service: Addresses customer questions, concerns, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.Reporting: Generate ad-hoc as well as routine reports and data dump for further consumption.Business Intelligence: Transform disparate data into meaningful analysis. Provide information that can be used for decision making. Predict outcomes and prescribe appropriate actions.Documentation: Prepare documentation related to dashboards and reports (e.g., FRD). Draft a mock-up data visualization before start building dashboard.Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.Required Qualifications:Req Bachelor’s degree Degree in Computer Science, Information Systems, Computer Engineering, or related fieldReq 6 years 6 to 10 years’ relevant experience including dashboards / BI reporting design, documentation, maintenance, implementation, upgrades and troubleshooting .Req Experience with Structured Query Language (MS SQL Server, Oracle)Req 10 years Experience in relevant business support and/or information technology support. *ONLY If NO Bachelor Science in Computer Science, Information Systems, Computer Engineering, or related field.Req Good organization skills with ability to prioritize multiple activities in a rapidly changing environmentReq Strong customer service focusReq Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)Req Requires a maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation skills are also requiredReq Must be able to demonstrate experience with database systems and experience with system design, capacity planning, and capacity managementReq Requires hands-on expertise with database services.Req Must be able to communicate the impact and solutions of application/system problems in business languageReq Requires a professional approach in all situationsReq Ability to work any hours to support 24/7 operationsReq Must resolve problems entirely by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem managementReq Availability to travel between Keck Medicine of USC, USC, and other facilities.Preferred Qualifications:Pref 2 years QlikView and QlikSense experience.Pref Other BI tools experience: Tableau, PowerBI, etc.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.Essential Duties:Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills.Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC Health Sciences IT problem and ticket tracking procedures.Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory.Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.Provide basic in-house training to Microsoft application suite; Setup and configuring email for multi-platform mobile devices.Assists in the acquisition and installation of personal computers, servers, software, peripheral devices and other necessary equipment.Works collaboratively with other USC Health Sciences IT team members to resolve system problems in a timely fashion.Provide technical and troubleshooting assistance to USC Health Sciences Campus end users, as required.Escalate priority and unresolved issues to leadership in order to resolve quickly and efficiently.Provide superior customer service, training and support to USC Health Sciences Campus end users, as required.Identify and recommend ways to improve processes to USC Health Science’s IT Client Services Team.Adhere to USC Health Science’s IT processes and practices.Ability to assist with training, documenting and provide guidance to IT staff as needed & oversight for global tickets.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 3 years IT experience.Req 2 years Experience in Desktop and/or Service Desk Support.Req Must demonstrate excellent customer service, written & verbal communication skills.Req Must be able to triage, track & monitor ticket progress per required SLA & follow escalation procedures.Req Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.Req Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.Req Must be able to perform duties that include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.Preferred Qualifications:Pref Associate’s degree Degree in a related field.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.