Research Administrator Jobs

The Nurse Practitioner (NP) has a specialized skill and knowledge related to the setting in which they practice and perform physical exams, collects and documents data, conducts approved diagnostic and therapeutic procedures, orders and schedules laboratory studies and professional consultations, prescribes appropriate interventions and medications, and provides direct patient care services, according to established evidence-based clinical practice standards. The NP contributes to excellence in patient care, research, teaching, consulting, and provides leadership to the organization and advance practice profession. Duties may include but not limited to obtaining patient health histories and complete physical examinations, documenting findings noting pertinent normal and abnormal findings, ordering and interpreting appropriate diagnostic and laboratory tests, and performing procedures as needed within specialty area. The NP also helps facilitate safe and efficient operational flow of the patient through their continuum of care. The NP will function as a part of inter-professional teams by communicating, planning, and implementing care directly with other healthcare professionals, including but not limited to physicians, pharmacists, office support staff, and other advance practice providers (APPs).Under general supervision and in accordance with standardized procedures, incumbent performs physical examinations and treats common episodic and chronic health care problems in the clinic, counsels patients and families, monitors patient progress, assists with medical research projects. The Nurse Practitioner takes a leading role in activities such as managing the clinical aspects of clinic, patient rounding and care, nursing performance improvement, job performance/competency evaluations, staffing, scheduling and working with the directors, employees, and preceptors in the orientation and training of new employees. Executes leadership in the following areas: Direct/Indirect Patient Care, Support of Systems, Research, Education, and Professional Leadership. Works in collaboration with other health care team members, consulting and referring as appropriate, but retains responsibility for ongoing clinical management of the patient. Must work with any and every physician in the Clinic. Other duties as assigned.Essential Duties:Conducts in-depth interviews with patients and/or family, constructs comprehensive medical histories, performs initial and periodic physical examinations and explores patient’s interpretation of health needs. Identifies and treats patients’ diseases. Manages treatment of hospitalized patients.Directly performs or orders appropriate diagnostic studies and interprets finished results.Develops and implements long and short range treatment plans.Performs procedures such as obtaining specimens, performing injections, immunizations, lumbar punctures, skin biopsies, suturing, wound care and management of conditions produced by trauma or infection.Writes orders to increase, decrease or change medication, subject to checking and counter-signing by physician.Initiates consultations and monitors scheduling of patients for special tests.Identifies records pertinent progress of patients, updating and summarizing charts, changing orders when appropriate and notifying the responsible physician of changes in the patient’s condition.Instructs and counsels patients and families regarding preventive care, medical problems, psychological problems, and use of prescribed treatments and drugs.Acts as liaison with governmental agencies such as Center for Disease Control and National Institute of Health. Assists with medical research projects, following medical research protocols. Obtains Investigational Review Board approval for treatment protocols.Researches community resources for referral of patients. Refers patients to most appropriate resource based on patients’ medical needs and condition.Maintains compliance with established University and department policies and procedures, quality assurance, safety, environmental, infection control and complies with requirements of accreditation and regulatory agencies.Participates in in-service education programs and professional associations.Performs other duties as assigned.Required Qualifications:Req Master’s degree Graduate from an accredited school of Nursing (MSN).Req 5 years; Combined education/experience as substitute for minimum experience Clinical nursing experience.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties.Preferred Qualifications:Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Nurse Practitioner – NP (CA Board of Registered Nursing)Req Nurse Practitioner Furnisher (CA DCA) Current license to furnish medications in the State of California.Req DEA Certificate Drug Enforcement Agency (DEA) Certificate issued by the U.S. Department of Justice for Schedule II-V controlled substances.Req NP Board Certified Possession of National Board Certification in Nurse Practitioner area of specialty accredited by Accreditation Board of Specialty Nursing (ABSNC) or National Commission for Certifying Agencies (NCCA). ◦ If work in Hospital/Acute Care Setting must have Certification from the American Nurses Credentialing Center (ANCC) or American Association of Critical-Care Nurses (AACN) as an Acute Care Nurse Practitioner (ACNP) or Adult Gerontology Acute Care Nurse Practitioner (AGACNP) upon hire. ▪ (*Grandfathered from Acute Care Certification requirement if hired/transferred prior to 12/2015.)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association – *ACLS as required by the NPs Job description for NPs in the Hospital/Acute Care Setting and Ambulatory Infusion Centers (*Required for Hospital/Acute & Infusion Center Clinic settings only)Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)BELOW APPLIES TO LAS VEGAS ONLY (Exempt from KMC Requirements above): – Nurse Practitioner – NP (NV NSBN): Must have one of the following NP specialized certifications: Acute Care (ACNP), Adult Medicine (ANP), Family Medicine (FNP) or Gerontology (AGNP) for primary and secondary care. – DEA Certificate: Unrestricted DEA Certificate with a Nevada address – Board of Pharmacy License: Valid Nevada Board of Pharmacy certificate – Registered Nurse – Nevada State Board: Valid Nevada State Board of Nursing License as a Registered Nurse (RN) – USC Credentialing – Must obtain USC Credentialing from governing board within 6 months of hire (Will Precept with Physicians, PAs and/or fully credential NPs for up to six months) – Basic Life Support (BLS): Healthcare Provider from American Heart AssociationThe hourly rate range for this position is $64.00 – $105.60. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Nurse Practitioner (NP) has a specialized skill and knowledge related to the setting in which they practice and perform physical exams, collects and documents data, conducts approved diagnostic and therapeutic procedures, orders and schedules laboratory studies and professional consultations, prescribes appropriate interventions and medications, and provides direct patient care services, according to established evidence-based clinical practice standards. The NP contributes to excellence in patient care, research, teaching, consulting, and provides leadership to the organization and advance practice profession. Duties may include but not limited to obtaining patient health histories and complete physical examinations, documenting findings noting pertinent normal and abnormal findings, ordering and interpreting appropriate diagnostic and laboratory tests, and performing procedures as needed within specialty area. The NP also helps facilitate safe and efficient operational flow of the patient through their continuum of care. The NP will function as a part of inter-professional teams by communicating, planning, and implementing care directly with other healthcare professionals, including but not limited to physicians, pharmacists, office support staff, and other advance practice providers (APPs).Under general supervision and in accordance with standardized procedures, incumbent performs physical examinations and treats common episodic and chronic health care problems in the clinic, counsels patients and families, monitors patient progress, assists with medical research projects. The Nurse Practitioner takes a leading role in activities such as managing the clinical aspects of clinic, patient rounding and care, nursing performance improvement, job performance/competency evaluations, staffing, scheduling and working with the directors, employees, and preceptors in the orientation and training of new employees. Executes leadership in the following areas: Direct/Indirect Patient Care, Support of Systems, Research, Education, and Professional Leadership. Works in collaboration with other health care team members, consulting and referring as appropriate, but retains responsibility for ongoing clinical management of the patient. Must work with any and every physician in the Clinic. Other duties as assigned.Essential Duties:Conducts in-depth interviews with patients and/or family, constructs comprehensive medical histories, performs initial and periodic physical examinations and explores patient’s interpretation of health needs. Identifies and treats patients’ diseases. Manages treatment of hospitalized patients.Directly performs or orders appropriate diagnostic studies and interprets finished results.Develops and implements long and short range treatment plans.Performs procedures such as obtaining specimens, performing injections, immunizations, lumbar punctures, skin biopsies, suturing, wound care and management of conditions produced by trauma or infection.Writes orders to increase, decrease or change medication, subject to checking and counter-signing by physician.Initiates consultations and monitors scheduling of patients for special tests.Identifies records pertinent progress of patients, updating and summarizing charts, changing orders when appropriate and notifying the responsible physician of changes in the patient’s condition.Instructs and counsels patients and families regarding preventive care, medical problems, psychological problems, and use of prescribed treatments and drugs.Acts as liaison with governmental agencies such as Center for Disease Control and National Institute of Health. Assists with medical research projects, following medical research protocols. Obtains Investigational Review Board approval for treatment protocols.Researches community resources for referral of patients. Refers patients to most appropriate resource based on patients’ medical needs and condition.Maintains compliance with established University and department policies and procedures, quality assurance, safety, environmental, infection control and complies with requirements of accreditation and regulatory agencies.Participates in in-service education programs and professional associations.Performs other duties as assigned.Required Qualifications:Req Master’s degree Graduate from an accredited school of Nursing (MSN).Req 5 years; Combined education/experience as substitute for minimum experience Clinical nursing experience.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties.Preferred Qualifications:Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Nurse Practitioner – NP (CA Board of Registered Nursing)Req Nurse Practitioner Furnisher (CA DCA) Current license to furnish medications in the State of California.Req DEA Certificate Drug Enforcement Agency (DEA) Certificate issued by the U.S. Department of Justice for Schedule II-V controlled substances.Req NP Board Certified Possession of National Board Certification in Nurse Practitioner area of specialty accredited by Accreditation Board of Specialty Nursing (ABSNC) or National Commission for Certifying Agencies (NCCA). ◦ If work in Hospital/Acute Care Setting must have Certification from the American Nurses Credentialing Center (ANCC) or American Association of Critical-Care Nurses (AACN) as an Acute Care Nurse Practitioner (ACNP) or Adult Gerontology Acute Care Nurse Practitioner (AGACNP) upon hire. ▪ (*Grandfathered from Acute Care Certification requirement if hired/transferred prior to 12/2015.)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association – *ACLS as required by the NPs Job description for NPs in the Hospital/Acute Care Setting and Ambulatory Infusion Centers (*Required for Hospital/Acute & Infusion Center Clinic settings only)Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)BELOW APPLIES TO LAS VEGAS ONLY (Exempt from KMC Requirements above): – Nurse Practitioner – NP (NV NSBN): Must have one of the following NP specialized certifications: Acute Care (ACNP), Adult Medicine (ANP), Family Medicine (FNP) or Gerontology (AGNP) for primary and secondary care. – DEA Certificate: Unrestricted DEA Certificate with a Nevada address – Board of Pharmacy License: Valid Nevada Board of Pharmacy certificate – Registered Nurse – Nevada State Board: Valid Nevada State Board of Nursing License as a Registered Nurse (RN) – USC Credentialing – Must obtain USC Credentialing from governing board within 6 months of hire (Will Precept with Physicians, PAs and/or fully credential NPs for up to six months) – Basic Life Support (BLS): Healthcare Provider from American Heart AssociationThe hourly rate range for this position is $64.00 – $105.60. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Licensed Vocational Nurse (LVN) is an individual with specific knowledge and technical skills to assist the Registered Nurse in providing care for a designated group of patients. The LVN utilizes the Nursing Process to provide therapeutic care to a specific population of patients, under the direction of the Registered Nurse. Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers medication as directed by physician. Schedules diagnostic tests ordered by the physician as needed. Performs various administrative duties, including answering phone patient calls, returning phone calls, receiving and sorting in-coming faxes, obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned. Maintains communication with transplant coordinators, patient, family, medical staff, referring physicians, financials counselors, transplant case managers, insurance companies and other health care providers.Under the supervision and direction of the transplant coordinator will assist in the coordinating care of the patient in transplant evaluation, candidate awaiting transplant, and post transplant recipient. Demonstrates knowledge of the care provided the patients with end stage liver or kidney failure, and the postoperative liver or kidney transplant recipient.Orders studies as directed by transplant surgeon, or physician or and obtains results. Will recognize abnormal and significant changes and communicates results of tests or procedures to the transplant coordinator or M.D.Monitors and tracks the patient who needs studies done, facilitating the studies getting done in a timely manner at either the transplant center or outside facility by updating and keeping abreast of the candidate’s appointments. Elicits help from transplant team as required.Provides accurate and timely data entry regarding test results, and documents any patient issues or status changes such as demographics, insurance carrier, primary care physician, dialysis unit, or hepatologist/nephrologist.Communicates with patient, referring physician, medical plan, transplant team members and other necessary health care providers by phone, mail fax in a timely manner and documents all correspondence. Communicates the listing status to the patient, dialysis unit, referring physician, PCP or medical group.Will participate in clinics by preparing charts, following up on labs and diagnostic studies in advance; ensuring the chart has updated progress notes dictations, etc. Will see patients in clinic as necessary in conjunction with the transplant coordinator and M.D.Utilizes assessment data to identify and state obvious changes and deviations from normal testing and results, identifies psychosocial issues and problems and notifies transplant coordinator or team. Notifies transplant team of candidate’s noncompliance, or of changes in the candidate’s medical or social condition, and provides and maintains comprehensive documentation of the candidate’s progress.Assists in orienting the patient to the transplant process, discusses with the patient the transplant process and provides teaching materials. Documents patient understanding of the transplant process.Attends and participates in specific department meetings and other multi-disciplinary conferences. Communicates the listing status to the patient, dialysis unit, referring physician, PCP or medical group, and assists in the transition of the patient back to the referring MD as directed and per protocol.Ordering and providing MELD labs to transplant coordinator per protocol for liver transplant candidates.Working with dialysis units and immunology lab to ensure that a candidate serum is available for necessary screening tests and crossmatch for kidney transplant candidates.Initiates waitlist candidate clinic follow-up visits and studies per protocol to maintain listing status.Orders medication and refills thru pharmacy. Follows up on medications ordered and communicates medication changes with patient. Maintains patients active medication list in transplant data base.Work with transplant coordinators to transfer care as patient acuity changes and able to assist transplant coordinator with hospital admissions, scheduling IV infusions, and outpatient procedures.Maintains records in transplant database. Able to work on awaiting review lists and pending actions, and send and receive actions to facilitate timely patient care in transplant database.Adheres to established transplant protocols, and hospital policies including but not limited to dress code, punctuality and attendance.Functions independently within clinical skills and established processes for patient flow.Performs other duties as assigned. Required Qualifications:Req High school or equivalent.Req Specialized/technical training Graduate of an accredited Vocational Nursing Program.Req Basic computer proficiency.Preferred Qualifications:Pref 2 years Experience in an acute care or ambulatory care setting preferred.Pref LVN – Intravenous Therapy Certification (CA DCA)Required Licenses/Certifications: Req Licensed Vocational Nurse – LVN (CA DCA) Valid California Vocational Nursing licenseReq Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $28.00 – $47.75. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Manager, CompensationDivision of Human ResourcesUniversity of Southern CaliforniaUSC Human Resources is seeking a collaborative and analytical leader to manage the design, delivery, and evaluation of staff compensation programs across the university. The Manager of Compensation will play a key role in ensuring USC’s pay practices remain equitable, competitive, and aligned with institutional values. This is a dynamic opportunity for a compensation professional to lead high-impact work in a complex and evolving organization.About the RoleThe Manager of Compensation is responsible for planning, developing, and overseeing compensation programs, policies, and procedures for university staff. This role is part of a broader organizational realignment and has been designed to support USC’s commitment to operational excellence, pay equity, and data-informed decision-making.The Manager oversees the day-to-day operations of the compensation team and partners closely with HR business partners across USC to ensure pay practices align with recruitment, retention, and equity goals. This position also leads compensation consulting services for schools and administrative units, providing expert guidance on job classification, salary setting, and market analysis.The role emphasizes leveraging technology to transform the way work is done and increase response times, while maintaining a strong focus on measuring client satisfaction with compensation services. The Manager will also be expected to develop and coach team members at various stages of their careers, establish clear team and individual performance metrics, and model excellent face-to-face communication skills when working with clients and stakeholders. An ability to tell a compelling story with data, citing benchmark resources and calculation methods, will be critical to influencing decision-making and strengthening transparency in compensation practices.In addition, the Manager serves as a key liaison for internal audits, survey participation, and compliance efforts, playing a critical role in delivering consistent, transparent, and continuously improving compensation services.This position requires an on-site presence of a minimum of 3 days per week at the University Park Campus.Key ResponsibilitiesManage the administration of staff compensation programs and services, ensuring compliance with program goals, institutional needs, and service delivery standards.Lead the compensation team, including hiring, onboarding, performance management, coaching, and day-to-day operations.Establish and monitor team and individual performance metrics to ensure accountability, quality, and service excellence.Oversee participation in internal and external salary surveys; analyze results to assess market competitiveness and inform strategy.Review and evaluate job descriptions for appropriate classification, job family placement, and equity; oversee appeals and exception requests.Ensure job profile data is accurately maintained in the HRIS system and leverage technology to streamline and improve processes.Provide expert consulting services to HR partners and managers on compensation best practices, new hire offers, promotions, and salary adjustments.Measure client satisfaction with compensation services and implement improvements informed by feedback.Maintain up-to-date knowledge of federal, state, and local compensation regulations and wage and hour laws.Stay current on industry trends, market developments, and compensation methodologies through professional development and active association engagement.Promote a culture of equity, respect, and accountability in alignment with USC’s Code of Ethics.Communicate insights and recommendations effectively, using data storytelling and benchmarking resources to influence decision-making.Minimum QualificationsBachelor’s degree in Business Administration, Human Resources, or a related field.4–6 years of progressively responsible experience in compensation, including 2+ years in a management or leadership capacity (a combination of experience and education may be substituted where applicable).Experience managing a compensation program in a corporate or university environment.Knowledge of compensation principles, best practices, and methodologies, including wage and hour regulations.Strong analytical skills and ability to interpret and present compensation data.Knowledge of mathematics and statistical analysis related to compensation planning and benchmarking.Demonstrated critical thinking, customer service, and problem-solving skills.Excellent interpersonal, written, and verbal communication skills, with the ability to communicate effectively at all organizational levels.Proven ability to communicate effectively face-to-face and in-person settings with diverse stakeholders.Ability to manage multiple priorities in a fast-paced, service-oriented environment.Preferred QualificationsMaster’s degree in Human Resources, Business, or a related field.Certified Compensation Professional (CCP) designation.Experience managing compensation programs in a higher education environment.In-depth understanding of compensation survey tools, job evaluation processes, and job classification frameworks.Experience coaching and developing team members at varying career stages.Experience using data storytelling and benchmarking methods to influence compensation strategy and decisions.May require occasional work on evenings, weekends, or holidays based on business necessity.The annual base salary range for this position is $156,000 – $165,000 annually. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents’ health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC’s comprehensive benefits here.Minimum Education: Bachelor’s degree In Business Administration Or Human Resources Or in related field(s)

Addtional Education Requirements Combined experience/education as substitute for minimum education
Minimum Experience: 4 years of job-related experience With 2 years years of management experience and/or a one-year development program

Minimum Skills: Experience in managing a compensation program in a corporate or university environment. Ability to identify and solve problems creatively. Knowledge of mathematics and statistical analysis and presentation of compensation data. Demonstrated analytical, customer service, oral and written communication, and critical thinking skills. Demonstrated excellent interpersonal skills with the ability to interface and communicate with all levels of employees. Ability to multi-task and set priorities in a fast- paced environment.
Preferred Education: Master’s degree in related field(s)

Preferred Certifications: Certified Compensation Professional (CCP).
Preferred Experience: 6 years of job-related experience 4 years years of management experience and/or a one-year development program
Preferred Skills: Experience in managing a compensation program in a university environment. Through knowledge of compensation best practices, principles and theories, wage and hour regulations and compensation methodologies.

The Administrative Project Coordinator provides analysis and complex administrative support to the Transplant Department and is responsible for managing and anticipating the needs of this very busy office. This role requires initiative and sound decision-making with the goal of achieving clear communication, efficient office operations, analytic support, and effective assistance to the Department. In addition, this position provides specialized professional support services in the administration of projects, analyses, and assignments. Coordinates a variety of research and/or administrative projects including planning, budgeting, organizing, research and delivery of services. Collaborates with project stakeholders from across various departments to achieve project goals. This role requires attention to detail, problem-solving, self-management, and business knowledge to communicate and work effectively with organizational leadership, client groups, and vendors.Essential Duties:Independently creates presentations, analyses, reports, letters, memos, documents, and graphs in an accurate, easy to read format within the agreed upon time frame requested utilizing appropriate programs such as Microsoft Word, Excel, PowerPoint, MS Project, and Visio.Develop project plan, manage deadlines and budgets, while identifying project risks, issues, and dependencies.Manage the day-to-day operational aspects of the project including scope, schedule, resources.Provide clear reporting of project status across all projects including timelines, milestone tracking, budget status, issue identification, and resource management.Evaluates effectiveness of project direction, schedules, activities, etc. Recommends and implements project activities and/or modifications of project activities and/or schedules as necessary to ensure achievement of project goals and objectives.Build analysis, data visualizations, and multi-functional reporting that provides critical support to the operations and decision-making of the organization.Anticipates travel needs of executive and independently coordinate complex travel arrangements, typically involving multiple changes and destinations based on understanding of executive’s availability and obligations.Analyze data, identify trends, patters, and relationships, and extract meaningful insights.Provide analysis and recommendations for process improvements.Manages executive’s complex calendar, providing organized, accurate, proactive scheduling of meetings, which are often fluid and changing.Organizes and expedites flow of work through supervisor’s office and/or administrative department. Initiates follow-up action. Serves as resource to others on departmental and University procedures or in the resolution of moderate to complex problems or issues. Interacts with University offices and/or supervisor’s subordinates to facilitate communications and information exchange.Composes and produces a variety of business correspondence, reports, confidential documents and/or forms, and related materials or guides the work of other staff who produce these materials. Reviews and signs, as authorized.Maintains relationships throughout the organization and with external contacts to complete project assignments or for information exchange.Researches, gathers, organizes and summarizes data for project and/or administrative reports and/or activities. Analyzes data, presents results and makes recommendations on presentations of project and/or administrative reports.Responsible for composition, formatting, editing, and appropriately disseminating a wide range of non-routine, complex, and highly confidential communication materials. Prepares all correspondence according to company guidelines for signature by executive (i.e., brand and logo compliance), proof reading materials for consistency, accuracy, grammar and spelling.Develop and maintain strong relationships with internal and external stakeholders, including vendors.Proven ability to be flexible in a dynamic work environment.Ability to work independently and exercise discretion and judgment in job performance.Performs other duties as assigned.Required Qualifications:Req Associate’s DegreeReq 3 years Directly related project or administrative experienceReq Solid communication and interpersonal skills to communicate effectively and diplomatically with all levels of staff verbally and in writing.Req Strong project management and organizations skills.Req Detail oriented individual with a high level of accuracy.Req Working knowledge of Microsoft Office applications such as Word, Excel, and Powerpoint.Req Must be able to create visual interpretations of data for presentation purposes.Req Must be able to analyze situations, identify problems, and recommend solutions.Req Ability to use sound judgment in responding to issues and concerns.Req Ability to use discretion and maintain confidentiality.Preferred Qualifications:Pref Bachelor’s DegreeRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California (USC) is one of the world’s leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles.  We are searching for exceptional individuals to help us fulfill our mission: developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit. As an employee of USC, you will be part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.USC Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of Competitive Spirit, Togetherness, Passionate Pride for USC, and Our Courage to Blaze the Trail, the Trojans choose to lead by example. With over 600 student-athletes competing throughout USC’s 23 sports programs, USC Athletics is committed to serving as the unmatched, unquestioned top destination for talented student-athletes to reach their fullest potential in all that they do and offering student-athletes the ability to compete for NCAA and Big Ten championships while working toward a degree from one of the world’s leading universities.JOB DESCRIPTIONUSC Athletics is looking to hire a Ticket Sales Manager to join our staff and student community of 600+ individuals. This role is responsible for managing a team of Account Executives while also selling tickets for Football, Men’s and Women’s Basketball, Men’s and Women’s Volleyball, Women’s Soccer and Baseball. This individual will act as team leader in the office, grow their own book of business, and work at several different sporting events. Additional requirements include assisting the Marketing team with executing promotional initiatives as needed.Reporting directly to Kyle Fujimoto, the Associate Athletic Director, the Ticket Sales Manager will work in collaboration with our Marketing, Central Ticket Office, Development, and Sponsorship teams.Knowledge of and experience working in higher education preferred. Understanding of the unique culture and needs of college athletes preferred.This position serves a large student and staff population, must demonstrate a commitment to improving outcomes for a variety of populations, and is expected to contribute to the program’s demonstrated commitment to non-discrimination and equal opportunity for all. USC Athletics is committed to non-discrimination and equal opportunity.This is a non-exempt position but will require some work during evenings, weekends and holidays for specific sporting events.Roles and responsibilities to include:Directly oversee team of Account Executives while continuing to manage and grow own book of business.Work with Associate Athletic Director and Chief Marketing Officer to develop and implement ticket sales goals.Be proficient in all USC packages including full season seats, partial plans, luxury seating, and other special events.Lead and execute weekly sales meetings with Ticket Sales staff. Initiate and execute ticket sales results for New Season Ticket Sales, Mini Plan Sales, Group Sales and Renewal campaigns.Generate reports and track overall ticketing revenue pace towards goals.Schedule and conduct monthly one-on-one Pipeline Performance Reviews with each Account Executive, and continuously keep meeting forms up to date with YTD revenue totals.Plan and hold monthly one-on-one Goal Setting Meetings with each Account Executive to track monthly goals, review key performance indicators, and discuss action steps.Coordinate Sales Table arrangements at on and off-campus events.Plan sales campaigns around current Theme Nights and plan new Theme Nights for strategically selected Men’s Basketball and Football games.Create Theme Night Recap Presentations for Associate Athletic Director and Chief Marketing Officer to outline level of success of each night, giveaway items, sales strategy, etc.Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers.Perform game day responsibilities, that include executing group and season ticket holder experiences, performing in-seat visits with clients and prospects, acting as customer service greeters, and working ticket sales booths.Assist with creative development for production of sales materials including flyers, brochures, and other support material.Other duties as assigned by Associate Athletic Director.Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.Qualifications:The ideal candidate will possess a bachelor’s degree and a minimum of two years of experience (three years in a sports ticket sales role preferred). Combined experience/education as substitute for minimum education.Experience and training in Paciolan or other ticketing systems is a plus.Experience and training in CRM systems, Salesforce is a plus.Familiarity with basic tenets of sales and customer service, sports industry-specific a plus.Proficiency with Microsoft Word, Microsoft Excel, and PowerPoint is a plus. Experience working in higher education and/or a sports related field ideal.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.Hourly RangeThe hourly rate range for this position is $30.00 – $40.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.To ApplyAll candidates must submit a resume with their application. Additional materials may be requested at a later date. All USC employees will undergo reference checking and background screening prior to hire.USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Field of Expertise: Experience selling tickets in the sports industry or sports service experience. Supervisorial experience. Exceptional listening, written and verbal communications, customer service, time management and organizational skills. Demonstrated strong interpersonal skills to deal effectively and tactfully with people at all levels. Detail oriented with ability to multi-task.