Research Administrator Jobs

Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.Essential Duties:1. Determines patient care needs and directs patients accordingly.2. Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow.3. Prepares patients for examinations. Obtains and records vital signs.4. Ensures health care delivery areas are fully stocked, organized, cleaned, and disinfected.5. Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes,, mails. Reads and prioritizes incoming mail. Handles or routes as appropriate.6. Ensures that physician orders for medications and treatments are implemented by the appropriate staff.7. Provides coverage/relief for co-workers. Communicates directly with co-workers the status of all patients when providing coverage.8. Assists the physician with exams and procedures.9. Records patient information in chart//EHR according to Joint Commission standards. Maintains a professional demeanor.10. Obtains blood sample specimens by venipuncture or capillary methods in response to requests for testing by clinicians, with appropriate consideration for the age of the patient.11. Receives and screens specimens with regard to acceptability as defined by established guidelines.12. Processes, distributes or packages all specimens received.13. Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited school of Medical Assistant Certificate/Diploma program.Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref Knowledge of medical terminology preferred.Pref 1 year; Combined education/experience as substitute for minimum experience Experience in acute care settingPref Familiarity with word processing, GECB, COR, Cerner, ProSolv, and scheduling software is preferred.Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Certification – Job Relevant Current Medical Laboratory Personnel License – NV. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.The hourly rate range for this position is $17.50 – $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Manage patient accounts from the point of discharge through billing edits to contract management account net down to final collection of the expected contract amount. Possess and maintain governmental payer knowledgeable of all billing standards and collection requirements. Acts as a collector and perform necessary follow-up to obtain the appropriately owed reimbursement for hospital services. Responsible for all accounts with a contracted insurance as the primary or current payer. Collector will using work lists follow-up with governmental payers to liquidate inventory submittedEssential Duties:Technical knowledge of billing and collections for Medicare, Medi-Cal, local Medi-Cal entities. Continually keeping abreast of changes that impact billing and collections.Working knowledge of TARS and SARs processes and follow-up.Perform all necessary functions to appropriately billing perform account follow-ups, appeals to liquidate accounts payable.Identify opportunities for improvement and, when appropriate, develop and implement effective solutions.Actively contacts payers by phone or by mail when payment is delayed or is an underpaid amount.Handles all customer calls and payer inquiries accurately regarding charge inquiries, account status, etc.Processes correspondence within the established timeline of 5 days from receiptResolves credit balance accounts in a timely manner. Resolves any underpayment or denial with appropriate action to ensure all accounts are paid per contracted rate.Knowledge of all contract payers, rates and agreements. Ensures accurate insurance coding is utilized.Properly evaluates reimbursement amounts to ensure maximum payment is being received for all services provided. Appeals when underpayments are received.Places calls to health plan or looks on insurance contracts website to obtain patient eligibility information, updates insurance and/or forwards claim to medical group to update.Has a clear understanding of the payer matrix of financial responsibility and utilizes this knowledge to do appropriate follow-up on accounts.Enters appropriate documentation online to records activity on patient accounts including expected reimbursement amounts when calculated manually.Uses initiative to resolve problems with appropriate action and follow-through, including documentation when involved in patient/department issues.Identifies existing problems in the workflow and utilizes resources available to maintain a productive workflow.Accommodates to changes in workload within the department by assisting others.Keeps supervisor informed when problems may interfere with work being completed on time.Adapts to changes of unusual circumstances, promotes cooperation and minimizes disruption to working environment.Participates in review, revising and developing policies and procedures for the department.Perform other duties as assigned.Required Qualifications:Req High School or equivalentReq Previous collection experience.Req Working knowledge of laws governing collections efforts, insurance and medical terminology, and reimbursement procedures.Req Medical services collections and computerized billing systems such as IDX.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Under the supervision and guidance of the department leader and/or seasoned analysts, the Application Developer Analyst I will be responsible to work with various Keck Hospitals departments to build sites and develop applications. They will ensure best practices are utilized and processes are maintained to ensure integrity and availability of all data across our SP platform and organization’s information systems. Make sure that the business sites and apps needed for a business function and running smoothly, acting as a technical point of contact to fix application and site issues – on an immediate basis. Work within IT departments alongside Application Sr. Developers and SP Architect ensuring all applications and sites are working at optimal levels. Responsible for training and support to departments on deployed application.Essential Duties:Solution Design and Development: Analyse events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization’s needs. Responsible for designing, coding and modifying websites, apps, and forms from layout to function and according to a client’s specifications. Strive to create visually appealing sites that feature user-friendly design and clear navigation. Documents program code, job processes and program modifications. Used Agile Scrum Methodology to ensure high quality software delivery on project deadlines.Team Work and Project Management: Assist team leader/manager/director to establish project goals, milestones and procedures. Works on projects throughout the organization with guidance from department leader and/or more seasoned analysts, monitors and reports on project task progress, and involved in multiple projects. Manage own work efforts and time effectively while assuring attention to details and work with all relevant parties on the deployment of applications to the live site.Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as a subject matter expert for department functions in relationship to implementing and managing responsible systems.Customer Service: Resolve customer questions and complaints, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.Technical Skills and Industry Knowledge: Works independently on complex system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards. Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies.Reports & Analytics: Ability to generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required.Training: Assist in training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.Required Qualifications:Req Associate’s degreeMinimum 2 years of relevant business support and/or information technology support experience if no Associate’s degreeReq 0-1 year Some experience in relevant business support and/or information technology support experience. • IF NO ASSOCIATE DEGREE: ◦ * 2 years of relevant business support and/or information technology support experience.Req Good organization skills with ability to prioritize multiple activities in a rapidly changing environment.Req Strong customer service focus.Req Proficient in Microsoft Office (Outlook, Word, Excel, Power Point).Preferred Qualifications:Pref Back-end Coding highly.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $39.00 – $63.95. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Under the direction of Manager, IT Administrative Operations, the Administrative Analyst, Senior will perform administrative and executive coordination activities for management of Information Services, Keck Medicine of USC. These duties will include calendar and other core office functions, as well as management of sensitive human resource and financial documentation. The role also calls for basic to intermediate analytical skills in the domains of electronic health record and practice management system audits. Incumbent will assist in the preparation of baseline and quarterly data for institutional dashboards. Incumbent will also manage Information Technology Oversight Board activity to include but not limited to, documentation, and action item. Incumbent will also monitor the invoicing of external departments for Information Technology services as well track central IT administration budget expenses. Incumbent will participate and coordinate IT administrative policies and procedures, and track compliance with same among all IT staff.Essential Duties:Act as the liaison between staffing agency and department hiring manager.Review agency’s contract for terms and condition, including ensuring fees are appropriate and negotiate as needed.Provide assistance by analyzing budget variances and data on cause of variances related staffing.Review candidates’ resume and work with hiring manager to determine next step.Manages outgoing communications to candidates regarding key onboarding and staffing tasks.Provides detailed onboarding- and off boarding-related personnel data upon request.Schedules, coordinates, and prepares for each department meetings and other recurring or ad-hoc meetings. Responsibilities include agenda preparation, room set up, and general logistics to ensure a smooth participation experience.Manage various project activities; project planning, coordination, and communication.Coordinate Information Technology Oversight board meetings, including minutes, scheduling.Track and report budgetary expenses in the core IT administration cost center with timely reporting to the Senior Budget analyst of ITResponsible for coordinating schedule, including arranging meetings and appointments for Chief Information Officer, Chief Technology Officer, and other Administrative Representative(s) as assigned.Responsible for functioning as liaison between Administrative Team, Administrative Support Staff and Human Resources, interpreting policy and procedures and assisting in problem identification and resolution.Responsible for providing research and administrative support to special projects, preparing data and follow-up projects as directed.Responsible for coordination and confirmation of travel arrangements, including lodging and airline and/or automobile reservations, preparation of travel authorization forms and expense reports as directed.Responsible for using sound judgment when complications arise outside the scope of authority, such as the need for deadline augmentation, and bringing these to the attention of the appropriate Administrative Representative(s) in a timely manner.Responsible for maintaining security of information: e.g. patient medical records, hospital financial information, salary, staff and legal information in a confidential nature.Responsible for processing calls from patients, their families and the general public by assessing the urgency of the situation and suggesting appropriate referrals or informing the appropriate Administrative Representative(s)when the situation warrants his/her attention.Responsible for performing other duties as directed by Chief Information Officer, Chief Technology Officer, and Administrative Representatives.Responsible for the ordering of supplies for the Administrative Suite as well as the maintenance of office machines.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Must be able to work in a fast-paced environment.Req Facility in core office workflow applications.Req Demonstrates excellent verbal and written communication skills.Req Strong organization skills.Req Computer literacy in word processing, spreadsheets, etc.Preferred Qualifications:Pref Bachelor’s degree in a related field.Pref 5 years Previous administrative experience.Pref Understanding of both information technology and healthcare environments.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $68,640.00 – $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Imaging Applications Analyst II, under minimal supervision, is responsible for the design, implementation, validation, and support of multiple imaging applications (RIS, Radiology PACS, Cardiology PACS, Voice Dictation, Advanced Post Processing, RadOnc EMR, EKG/EEG, GI) and related ancillary systems. The Imaging Applications Analyst ensures the design, configuration, integration, and user experience of these imaging applications, meets business and clinical objectives. The Imaging Applications Analyst consults with organizational clinicians, staff, and vendors of the imaging applications and is responsible for the configuration, testing, problem identification, issue resolution, and on-going support of the assigned applications including new implementations and upgrades. Responsibilities include: 75% Operational: Troubleshoot, configure, validate, upgrade, and support enterprise-wide Keck clinical imaging applications. Provide off-hour on-call support for issues; apply expertise and independent judgment for full resolution. Work on assigned projects both independently and as part of a team. 25% Design: Design and lead implementations, upgrades, and solution conversions in support of Keck clinical imaging applications; assist in ensuring stability and functionality of the assigned applications. Provide escalation support, troubleshooting and root-cause analysis of issues; assist in identifying and trouble-shooting application issues, including isolating problems, recommending appropriate solutions and implementing solutions. Work closely with all IS teams to maintain Clinical Imaging Applications that are compliant with organizational standards and policies.Essential Duties:Work on assigned projects both independently and as part of a team and apply expertise and independent judgment for full resolution.Design and lead implementations, upgrades, and solution conversions in support of Keck clinical imaging applications; assist in ensuring stability and functionality of the assigned applicationsAnalyzes, recommends and actively participates in application enhancements and software upgrades and supports and maintains existing application software and provides input on designs consistently adhering to standard change management methodsRegularly meet with users, vendors, IT staff to develop/modify system specifications and are responsible for the timely resolution or escalation of problems within the imaging application environment.Responsible for support/testing of HL7 integration between Cerner EMR and all Imaging applications ensuring data integrity of integrated solutions.Provide after-hours and weekend support where necessary for a 24×7 system availability model.Maintain expertise in Imaging Systems functionality and site/system workflows working directly with clinicians and staff to understand clinical workflows and reported issuesCreate training plans, training materials, and deliver training on all Imaging Applications to Faculty, Staff and Students.Performs other duties as assigned.Required Qualifications:Req Bachelor’s degree Degree in Computer Science, Healthcare Science, Financials, Business or related field OR equivalent work experienceReq 3 years • Minimum three (3) years experience with design, configuration, maintenance, troubleshooting, upgrading, testing, and supporting clinical imaging applications (i.e., Cerner RadNet, Fuji PACS/CV, PowerScribe 360, Varian Aria, Natus Xltek, Provation) or the equivalent combination of experience and education that would demonstrate the capability to successfully perform the essential functions of this position.Req Working level knowledge of DICOM, HL7 and IHE.Req Demonstrate basic competency and ability to support Imaging Informatics system interfaces.Req Working level knowledge of Imaging Modalities (XR, US, MRI, CT, Nuclear, Mammo, EKG).Req Strong analytical ability to find solutions to difficult application or workflow problems, to determine economic feasibility or options available, and to assess time involved in system changes.Req Thorough documentation skills are requiredReq Must be able to communicate the impact and solutions of application/system problems in business language with a thorough understanding of imaging workflowsReq Detail oriented with strong organizational skills, ability to multitask and work in a dynamic, fast paced environmentReq Strong analytical and problem solving skills combined with exceptional business acumen.Req Ability to work alone assertively completing projects by deadlinesReq Ability to communicate effectively both orally and in writing.Req Able to establish and maintain effective working relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaborationReq Must be able to interact effectively with Clinicians, Patients, Vendors, Peers, Staff and Management within the organization.Req Able to present professional telephone etiquetteReq Able to respond quickly in emergency situationsReq Ability to work any hours to support 24/7 operationsReq Able to travel to multiple service locations as requested.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Certifications may be required when supporting applications where industry dictates or preferred as bestThe hourly rate range for this position is $46.00 – $76.07. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

In this role, the Contracts Analyst, Sr actively manages the process of contract review and negotiation while providing guidance and consultation to our IS team, IS Leadership and business owners as needed.Essential Duties:Review, process and negotiate IS related contracts; provide redline review and recommendations based on our IS standards; flagging both legal and business issues for negotiation.Negotiate directly with vendor and/or vendor attorneys or internal staff until consensus has been reached on all points and provide coaching, review, and feedback of contracts for internal staff assist until consensus has been reached on all points.Ability to manage multiple projects simultaneously and to meet deadlines consistently.Ability to provide excellent customer service to internal customers and outside vendors. Serve as a point of contact for all contractual matters; ensuring timely review, approval, and execution of all IS related contracts.Coordinate the processing of documents through our internal IS and Procurement processes.Prepares and disseminates status updates to all concerned parties regarding contract review, compliance, modifications, etc.Maintain our contractual records and documentation in our IS Contracts Database and IS Contracts tracker to ensure documentation of key correspondence, document changes, internal business and legal approvals.Provide and promote high standards of professionalism and leadership throughout all transactions, appropriately representing USC’s business philosophies, protocols and standardsPersistent attention to detail, while maintaining overall status of all projectsResponsible for understanding and complying with all USC policies that are applicable to the job function and participate in mandatory training in a timely manner.Other duties as assigned. Selected Contract Manager may act as team lead.Required Qualifications:Req High school or equivalentReq 5 years Contract review and processing experience with substantial knowledge of legal terms and conditions, and/or experience interacting with IS vendors, solutions, and contractsReq Exceptional communication skills, both written and oralReq Developed negotiation skillsReq Demonstrate ability to work in a team environment, securing buy-in and agreement through collaborative effortsReq Demonstrate ability to analyze business practices and translate to contractual requirementsReq Demonstrate ability to understand the timing and cycles of contract negotiationsReq Demonstrate ability to manage a complex process with multiple stakeholders and multiple variablesReq Demonstrate ability to show consistent process improvement and awareness of LEAN principlesReq Demonstrate ability to track details and nuances of a technical vendor documentsReq Example to others in ethics, empathy, and compliance.Preferred Qualifications:Pref Bachelor’s degree ORPref Paralegal certificate or J.D. ANDRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Manage patient accounts from the point of discharge through billing edits to contract management account net down to final collection of the expected contract amount. Possess and maintain governmental payer knowledgeable of all billing standards and collection requirements. Acts as a collector and perform necessary follow-up to obtain the appropriately owed reimbursement for hospital services. Responsible for all accounts with a contracted insurance as the primary or current payer. Collector will using work lists follow-up with governmental payers to liquidate inventory submittedEssential Duties:Technical knowledge of billing and collections for Medicare, Medi-Cal, local Medi-Cal entities. Continually keeping abreast of changes that impact billing and collections.Working knowledge of TARS and SARs processes and follow-up.Perform all necessary functions to appropriately billing perform account follow-ups, appeals to liquidate accounts payable.Identify opportunities for improvement and, when appropriate, develop and implement effective solutions.Actively contacts payers by phone or by mail when payment is delayed or is an underpaid amount.Handles all customer calls and payer inquiries accurately regarding charge inquiries, account status, etc.Processes correspondence within the established timeline of 5 days from receiptResolves credit balance accounts in a timely manner. Resolves any underpayment or denial with appropriate action to ensure all accounts are paid per contracted rate.Knowledge of all contract payers, rates and agreements. Ensures accurate insurance coding is utilized.Properly evaluates reimbursement amounts to ensure maximum payment is being received for all services provided. Appeals when underpayments are received.Places calls to health plan or looks on insurance contracts website to obtain patient eligibility information, updates insurance and/or forwards claim to medical group to update.Has a clear understanding of the payer matrix of financial responsibility and utilizes this knowledge to do appropriate follow-up on accounts.Enters appropriate documentation online to records activity on patient accounts including expected reimbursement amounts when calculated manually.Uses initiative to resolve problems with appropriate action and follow-through, including documentation when involved in patient/department issues.Identifies existing problems in the workflow and utilizes resources available to maintain a productive workflow.Accommodates to changes in workload within the department by assisting others.Keeps supervisor informed when problems may interfere with work being completed on time.Adapts to changes of unusual circumstances, promotes cooperation and minimizes disruption to working environment.Participates in review, revising and developing policies and procedures for the department.Perform other duties as assigned.Required Qualifications:Req High School or equivalentReq Previous collection experience.Req Working knowledge of laws governing collections efforts, insurance and medical terminology, and reimbursement procedures.Req Medical services collections and computerized billing systems such as IDX.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community at the clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.Essential Duties:Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills.Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC Health Sciences IT problem and ticket tracking procedures.Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory.Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.Provide basic in-house training to Microsoft application suite; Setup and configuring email for multi-platform mobile devices.Assists in the acquisition and installation of personal computers, servers, software, peripheral devices and other necessary equipment.Works collaboratively with other USC Health Sciences IT team members to resolve system problems in a timely fashion.Provide technical and troubleshooting assistance to USC Health Sciences Campus end users, as required.Escalate priority and unresolved issues to leadership in order to resolve quickly and efficiently.Provide superior customer service, training and support to USC Health Sciences Campus end users, as required.Identify and recommend ways to improve processes to USC Health Science’s IT Client Services Team.Adhere to USC Health Science’s IT processes and practices.Ability to assist with training, documenting and provide guidance to IT staff as needed & oversight for global tickets.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 3 years Experience in IT.Req Must demonstrate excellent customer service.Req Excellent written & verbal communication skills.Req Knowledge of triage, track & monitor ticket progress per required SLA & follow escalation procedures.Req Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.Req Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.Preferred Qualifications:Pref Associate’s degree Degree in a related field.Pref 2 years Experience in Desktop and/or Service Desk Support.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Under the direction of Information Services Leadership, the incumbent will serve as a senior member of the Enterprise Data Science team. They will build the framework, standards, and processes necessary to perform an agile data science function at Keck Medicine of USC. The incumbent will be responsible for solving some of healthcare’s most challenging problems through design, data cleansing, algorithm creation, and interpretation of results. The incumbent will collaborate closely with clinical, operational, and research stakeholders to identify opportunities and implement AI solutions that improve patient care outcomes, support operational excellence, and advance clinical research. They will mentor junior data scientists to derive insights from the vast amounts of clinical and non-clinical data and implement algorithms on internal and external data sets. The incumbent will research and implement state-of-the-art AI algorithms, apply off-the-shelf AI and data-centric tools, and collect, store, and maintain data. They will monitor market trends and recommend new AI products and/or capabilities to add to the organization’s data science toolkit. The successful candidate will have demonstrated competence in developing highly scalable artificial intelligence systems with multiple dependencies across teams and little to no oversight.Essential Duties:Design and develop complex machine learning models and statistical algorithms to address clinical and research outcomes.Configure large language models (LLM) including RAG implementation and fine tuning LLMs to meet business requirementsLead and mentor junior data scientists to extract, analyze, and interpret large datasets, particularly focusing on clinical healthcare operational, and environmental data.Create detailed design analysis specifications, including input data specifications, data cleaning, algorithm development, and result interpretation.Develop and implement advanced AI algorithms on clinical data records, ensuring scalability and robustness.Work closely with stakeholders to identify opportunities, clarify business problems to solve, and implement AI solutions that advance patient care, improve operational excellence, and advance clinical research.Ensure AI algorithms are implemented and maintained in a way that is explainable and meets the requirements of the Keck Responsible AI Review Committee.Monitor industry trends and recommend new tools and capabilities to enhance Keck’s data science practices.Collaborate with cross-functional teams including operational, clinical, and research stakeholders to ensure alignment and integration of data science initiatives.Research and integrate state-of-the-art AI algorithms and tools into the organization’s data science framework.Collect, store, and maintain data in compliance with industry standards and best practices.Provide insights and analytics that support strategic decision-making within the organization.Other duties as assigned.Required Qualifications:Req Ph.D. or equivalent doctorate PhD in data science, statistics, computer science or related field ORReq Master’s degree in data science, statistics, computer science or related field with 5 years’ experience ORReq Bachelor’s Degree in data science, statistics, computer science or related field with 7 years’ experience.Req Experience with the following: Implementing data science/AI solutions in a business setting, taking the solution from ideation to production. Data mining and statistical modeling (e.g. regression modeling, clustering techniques, decision trees, etc.). Analyzing large data dets using programming languages (e.g. Python, R, SQL and/or Spark). Implementing and fine-tuning large language models. Generating and visualizing data-based insights in software such as Tableau. Communicating data-driven insights and conveying actionable recommendations to clinical and business leaders with little to no data science experience. AWS Sagemaker or other data science platforms. Mentoring team members and leading agile projects.Req Must have one of the following: PhD in data science, statistics, computer science or related field Master’s degree in data science, statistics, computer science or related field with 5 years’ experience Bachelor’s degree in data science, statistics, computer science or related field with 7 years’ experienceReq Strong SQL skills. Must have the ability to write complex, highly-optimized queries across large volumes of data.Req Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.Req Excellent organizational skills and attention to detail.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Senior Project Manager (Sr. PM) is responsible for the successful analysis, initiation, planning, execution, and closeout of programs and projects as assigned by the Director, PMO or their designee. The Sr. PM will oversee the IS PMO’s most complex projects, which will likely involve a diverse set of components, including healthcare processes, clinical applications & interfaces, business / administrative applications & interfaces, enabling / supporting technology and infrastructure (e.g., hardware, devices, telecom, storage solutions). The successful Sr. PM must be proficient in managing the complexities associated with large, enterprise-wide strategic initiatives, and be able to communicate effectively with executive-level personnel, verbally and in writing. The successful Sr. PM will exhibit strong project planning abilities – and have robust prior experience justifying and planning projects, to include defining and baselining project scopes (via charters, scope statements, work breakdown structures, statements of work), schedules, budgets and resource allocations. The successful Sr. PM will also exhibit strong project execution & closeout abilities and be comfortable assuming – and course correcting – in flight projects. The Sr. PM’s responsibilities will require the Sr. PM to indirectly supervise other employees, thereby making the ability to lead through influence vs. direct authority a critical skill for the Sr. PM to demonstrate. The role will also require direct oversight of contract / vendor labor in project situations where a component of the project work is outsourced to a third party.Essential Duties:Ensures assigned projects are defined, managed, and communicated in a consistent, professional and effective manner. Includes but is not limited to: • Delivering on scope, on time, within budget, and to an agreed-upon quality level • Adhering to the PMO defined processes, methodologies • Maintaining up-to-date project documentation in the PMO departmental repository (currently Sharepoint) • Updating centralized / co-owned reports and dashboards (e.g., ITEC presentations) • Utilizing departmental templates as intended and instructed • Serving as the primary liaison for assigned projects • Fostering positive relationships with project team members and stakeholdersActively contributes to advancing the maturity and brand of the PMO by: • Proactively identifying areas for improvement in the IS PMO’s project management capability • Supporting implementation of improvement recommendations (may be in the form of policy, process, methodology, template, technical, relationship, communication improvements) • Being an active participant in internal meetings (e.g., meetings not associated with a particular project, 1:1 meetings with PMO Director) and trainings • Contributing to the recruitment and selection of new PMO team members (contract and employee)Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Bachelor’s degree Degree in Engineering, Business, Information System, Information Technology, or related technical field.Req 5 years Project management experience leading information technology projects, including requesting / securing approval to start projects through project closeout.Req Experience with all phases of project management, with demonstrated success across a variety of project types (construction, research, infrastructure, clinical applications, business applications, products).Req Proficiency of both theoretical and practical aspects of project management including tools and techniques (e.g., project planning, risk/issue management, governance, cost/benefit analysis, project change controls)Req Ability to facilitate working sessions with large, cross-functional teams (business, clinical, technical)Req Exceptional and adaptive written and oral communication skills, including ability to communicate effectively with all levels of personnel from Executive level to frontline staffReq Ability to manage multiple projects concurrentlyPreferred Qualifications:Pref Master’s degree Degree in a related field.Pref 10 years Total post-collegiate relevant professional experiencePref Big 4 Consulting experience.Pref Experience managing healthcare-related projects and familiarity with healthcare provider industry.Pref Experience developing business cases.Pref Experience working in a centralized PMO environment.Pref Performance improvement experience in the areas of process / workflow modeling and root cause analysis.Pref Prior experience with any of the following applications: Kronos, Lawson, Cerner.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Certification – Job Relevant Active Project Management Professional (PMP) certification (if not available upon hire, one must be obtained within one year of hire).The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.