Research Administrator Jobs

The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification.Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs.Essential Duties:Registers and admits patients following appropriate policy assuring the two patient identifiers “Name and Date of Birth” are used when selecting patients Medical RecordEnsure all patients are checked-in hospitals systemsObtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating proceduresEnsure all documents are obtained and scanned at time of registration as requiredExplain hospital policies regarding insurance benefits, personal items and valuablesCollects and records patient payments and completes ledgers for all check and cash paymentsEnsure MD order is complete a. Test Ordered b. Diagnosis (Rule out is unacceptable) c. MD SignatureAppropriate language is identified and selected in ADT and correct language documents are obtained and scanned.Receive patient valuables and place in safe according to hospital policyEnsure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systemsTransfusion Free Policy is followedVerify and document insurance eligibility and confirm and document benefitsObtain and or assure verify pre-certifications and authorizations are in placeUtilize both hospital and professional registration information systems. Completes all fields as required.Ability to request financial LiabilityMaintain Accuracy Score above 89%Assist Manager/Supervisor with other duties as assignedRequired Qualifications:Req High school or equivalent Or equivalent evidence in file required.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology.Req In depth knowledge of Cerner, most insurance types, and basic computer programs.Req Demonstrate excellent customer service behavior.Preferred Qualifications:Pref 1 year Hospital experience.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Back Office Supervisor performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Reports to the Manager and/or Director of the department/unit. This position supervises clinical staff, including Medical Assistants, LVN’s and RN’s.Essential Duties:Serves as Back Office Clinical Supervisor. Supervises at least two full-time staff or the equivalent, coordinates personnel actions, including, but not limited to performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff.Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.Generates Daily Room/Staff Assignments. Arranges for staff coverage as needed.Trains all clinical staff to ensure compliance with hospital policies.Oversees Special Programs/Projects for the Department, including, but not limited to USC Workers Compensation Program, Hepatitis B Program, TB Testing Program, Remote Coumadin Monitoring Program, and Medical Surveillance Program.Acts as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities and special requests. Monitors status of pending items and follows-up, as needed.Ensures that exam rooms and treatment areas are supplied and maintained adequately by support personnel.Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor. Responds to emergency situations using standard emergency protocols and procedures.Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.Recognizes changes in the patient’s physical and mental condition, takes appropriate action by notifying physician and/or nursing supervisor.Under the direction of a physician and operating within the scope of their practice, triages patient phone calls and provides guidance and direction to inquiries per protocols.Performs other duties as assigned.Required Qualifications:Req Specialized/technical training Graduate of an accredited Medical Assistant, Licensed Vocational Nursing or Registered Nursing Program requiredReq Office management combined with experience in general administration.Req Excellent skills in use of personal computer software programs including but not limited to MS Word, PowerPoint, and ExcelReq Demonstrates ability to work independently with minimal direction and supervision.Req Organization/time management skills.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.Preferred Qualifications:Pref Bachelor’s Degree Degree in a related fieldRequired Licenses/Certifications: Req Certified Medical Assistant – CMA OR LVN by Nursing Board; OR RN by Nursing Board.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $68,640.00 – $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting. Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers medication as directed by physician. Schedules diagnostic tests ordered by the physician as needed. Performs various administrative duties, including answering phone patient calls, returning phone calls, triaging patient calls, receiving and sorting in-coming faxes, obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assignedEssential Duties:Follows policies and procedures: demonstrates ability to access online manuals and references.Transfers learned scientific knowledge into practical application in applying the nursing process.ASSESSMENT Appropriately completes nursing assessment and screening upon patient encounter via telephone or in clinic.DIAGNOSIS Interprets assessment information and formulates nursing diagnosis.PLAN Maintains problem list, medication list and allergies list when indicated.INTERVENTION Administers medications as ordered and completes re-assessments as indicated. Completes patient care procedures correctly per policy. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate.DOCUMENTATION Documentation is complete and correct on all encounters.EDUCATION Provides patient and family education as needed based on diagnosis or treatment plan.EQUIPMENT Maintain B/P machine. Correctly identifies and notifies appropriate department about defective equipment.COMMUNICATION Communicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions Effectively triages phone calls Utilizing e-mail system SBARORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Uses two patient identifiers Does not use unapproved abbreviations Uses procedural time out Uses appropriate communication between providers Completes medication reconciliation Maintains audible alarms Hazardous waste management Biohazard Medication Sharps HIPPA OSHA requirements (ie. No food or drink in clinical areas) JCAHO (continuous survey readiness Critical values are written, read back and shared with appropriate provider Dictated orders are written down, read back for validation, signed, timed and dated Maintains a safe work environment for self and others QUALITY MEASURES Identifies and participates in data collection and process improvementsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief charge nurse Nursing committees/councils Journal club Educational workshops Assist in the development or updating of patient education materialsAccepts and completes additional duties as assignedBonus Points Professional certification Other:Assesses a patient’s knowledge base/understanding of their diagnostic procedure.Plans, with the patient, the course of their testing/treatment in coordination with physician.Assists with the performance of cardiac diagnostic procedures in the Non-Invasive Cardiology Lab.Educates patient/patient’s family about procedure and treatment according to each patient’s individual needs and documents results.Documents accurately, on chart, procedures performed and patient’s tolerance.Performs other related duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year Experience as an RNReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Pref Experience with JCAHO accreditation and DHS regulations strongly preferred.Pref Case Management principles and operations experience strongly preferred.Pref Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart AssociationRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers medication as directed by physician. Schedules diagnostic tests ordered by the physician as needed. Performs various administrative duties, including answering phone patient calls, returning phone calls, receiving and sorting in-coming faxes, obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.As an integral part of the Department, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. The Licensed Vocational/Practice Nurse utilizes the nursing process to provide therapeutic care to varied patient populations and their families. Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers medication, and prescription management as directed by physician. Schedules diagnostic tests and surgeries as ordered by the physician as needed. Performs various administrative duties, including answering phone patient calls, returning phone calls, receiving and sorting in-coming faxes, obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Must be highly flexible, enthusiastic, have a proactive approach, excellent interpersonal and communication skills, work efficiently under pressure and work efficiently in a team environment. Must be comfortable with computers. Must be willing to travel throughout the Keck Medicine of USC Community (on campus, satellite practices) to cover practice integrations, vacations, illnesses, holidays, and leave of absences. Hours may vary depending on assignments. Performs other duties as assigned.Essential Duties:Uses and practices basic assessment, participates in planning, executes interventions in accordance with the plan of care or treatment plan, and contributes to evaluation of individualized interventions related to the care plan or treatment plan.Provides direct patient care.Administers medications.Demonstrates professional communication skills for the purpose of patient care, education and multidisciplinary team collaboration.Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flowPerforms basic administrative duties.Handles telephone calls and writes correspondences.Serves as a liaison between physicians and other individuals.Implants an effective and efficient patient flow.Performs first aid and CPR if needed.Assists physicians with exams and treatments as permitted by license.Ability to work independently and in a team setting to accomplish duties in a timely manner.Triages patients in person and over the telephone.Performs other duties as assigned.Schedules diagnostic tests and surgeries as ordered by the physician as needed.Takes patient histories and vital signs and documents accordingly in the EMR.Organizes pharmacy refill request for physician approval.Records patient information in chart//EHR according to regulatory standards.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Vocational Nursing ProgramReq Ability to communicate effectively in English both verbally and in writing.Req Demonstrate excellent customer service behavior.Req Demonstrates ability to effectively work with physicians, staff, and patients.Req Familiarity with word processing, Microsoft Outlook, Cerner, and navigate the intranetPreferred Qualifications:Pref 2 years Experience in an acute care or ambulatory care, or surgical setting.Required Licenses/Certifications: Req Licensed Vocational Nurse – LVN (CA DCA)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req LVN – Intravenous Therapy Certification (CA DCA) IV certification must be obtained within 90 days of hireThe hourly rate range for this position is $28.00 – $47.75. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients.As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list/history, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information, administers and refills medication as directed by physician. Performs various administrative duties, including answering phone patient calls, returning phone calls, triaging patient calls, and obtaining prior authorizations. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assignedEssential Duties:Follows policies and procedures: demonstrates ability to access online manuals and references.Transfers learned scientific knowledge into practical application in applying the nursing process.ASSESSMENT Appropriately completes nursing assessment and screening upon patient encounter via telephone or in clinic.DIAGNOSIS Interprets assessment information and formulates nursing diagnosis.PLAN Maintains problem list, medication list and allergies list when indicated.INTERVENTION Administers medications as ordered and completes re-assessments as indicated. Completes patient care procedures correctly per policy. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate.DOCUMENTATION Documentation is complete and correct on all encounters.EDUCATION Provides patient and family education as needed based on diagnosis or treatment plan.EQUIPMENT Maintain B/P machine. Correctly identifies and notifies appropriate department about defective equipment.COMMUNICATION Communicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions Effectively triages phone calls Utilizing e-mail system SBARORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Uses two patient identifiers Does not use unapproved abbreviations Uses procedural time out Uses appropriate communication between providers Completes medication reconciliation Maintains audible alarms Hazardous waste management Biohazard Medication Sharps HIPPA OSHA requirements (ie. No food or drink in clinical areas) JCAHO (continuous survey readiness Critical values are written, read back and shared with appropriate provider Dictated orders are written down, read back for validation, signed, timed and dated Maintains a safe work environment for self and others QUALITY MEASURES Identifies and participates in data collection and process improvementsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief charge nurse Nursing committees/councils Journal club Educational workshops Assist in the development or updating of patient education materialsAccepts and completes additional duties as assignedBonus Points Professional certification Other:Assesses a patient’s knowledge base/understanding of their diagnostic procedure.Plans, with the patient, the course of their testing/treatment in coordination with physician.Assists with the performance of cardiac diagnostic procedures in the Non-Invasive Cardiology Lab.Educates patient/patient’s family about procedure and treatment according to each patient’s individual needs and documents results.Documents accurately, on chart, procedures performed and patient’s tolerance.Performs other related duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 2 years Experience as RN.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Pref 1 year One year experience in a non-invasive Cardiology setting immediately prior to application, with experience in all non-invasive modalities preferred.Pref 1 year One year experience in Coronary or Surgical Intensive Care setting immediately prior to application preferredRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart AssociationThe hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Imaging Services Manager is responsible for planning, organizing, and directing the daily activities in the Imaging Departments. The Imaging services Manager ensures compliance with all applicable regulatory standards with regard to the provision of patient care. The Imaging Services Manager assists the Director with formulating the department operating budget and performance improvement activities.The Imaging Services Manager, USC Care and Ambulatory Services is responsible for leading the overall operations of regional imaging services across Keck Medicine of USC outpatient clinic locations. This position provides supervision to technical imaging staff/support staff, while ensuring high-quality patient care, efficient workflows and regulatory compliance. In addition, this position must be able to lead daily operational functions to include but not limited to patient/customer satisfaction, administrative responsibilities, equipment oversight, quality assurance, financial management, and clinical performance with a commitment to foster a collaborative environment across our regional imaging modalities.Essential Duties:Responsible for the supervision of the Imaging Staff at assigned clinical locations, including scheduling, staffing, and resource allocation to ensure optimal workflow and patient throughputResponsible for maintaining a quality assurance program – implement and monitor quality control procedures including but not limited to radiation dose tracking and reporting, to ensure the highest standards, maintaining compliance with all regulatory and accreditation requirements.Responsible for facilitating cross training of personnel where possible.Responsible for serving as consultant and instructor for all imaging personnel to prepare them for and assist them in their duties.Responsible for the clinical competencies and evaluation process of the Imaging staff.Responsible for reporting quality control, quality assurance and radiation safety issues as a member of the Radiation Safety Committee .Assists with the supervision and clinical instruction of the assigned radiology technology students.Responsible for the timely repair and servicing of all radiology equipment.Willingly performs other related duties, task or project outside immediate work area as assignedActs as a mentor to and is a source of information for less experienced Radiology Technologist.Acts as an ambassador of good will when interacting with all staff members and other departments.Uses the chain of command appropriately to communicate any concerns with the department, co-workers or medical staff.Exhibits organizational skills and utilizes time efficiently.Position requires availability via text/phone while on duty and after-hours including nights and weekend.Takes a leadership role in the development of radiology resources to accomplish daily task.Handles difficult situations in a discreet and professional manner.Demonstrates ethical behavior in decision making and the performance of services.Assists maintaining technical staff license records.Maintains staff/patient confidentiality.Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve interpersonal conflict.Demonstrates the ability to participate in and/or implement team decisions.Delegates authority and responsibility appropriately to assure smooth progression of the daily workbookAssists Executive Administrator in planning of budget and fiscal accounting.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq Bachelor’s Degree Radiologic or Nursing Science or related field. *If no Bachelor degree present at time of hire, must be enrolled in said degree and attending courses.Req Specialized/technical training Graduate from an AMA approved radiologic tech program or from another accredited program in an imaging modality.Req 2 years Minimum two (2) years’ experience in a leadership role (manager, supervisory or lead technologist)Req Excellent oral and written communication skills; ability to communicate effectively.Req Strong organizational, time management and planning skills.Req Ability to effectively handle multiple tasks, changing priorities, stressful situations and complex assignmentsPreferred Qualifications:Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Registered Technologist – R.T. (ARRT) ARRT Registration or certification for another imaging modalityReq Certified Radiologic Technologist (CA DPH) State of California Certified Radiologic Technologist (CRT) with Fluoroscopy or national license with another imaging modality, ie American Registry of Magnetic Resonance Imaging Technologist (ARMRIT)The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new Radiation Oncology practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Clerical Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer Service Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Is involved with and keeps abreast of changes within the USC healthcare system.Clinical (If performing MA Duties) Prepares patients for examinations. Obtains and records vital signs. Assists the physician with exams and procedures. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Records patient information in chart// EHR. Determines patient care needs and directs patients accordingly.Performs other related duties as assigned.Required Qualifications:Req High school or equivalentReq 1 year Experience as a medical assistant or performing front office duties (preferably in a medical office or ambulatory care environment).Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Bachelor’s degree Degree in a related fieldPref Specialized/technical training Medical Assistant Certificate/Diploma (*Required if performing MA Duties)Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref Bilingual is highly desirablePref Basic Life Support (BLS) Healthcare Provider from American Heart Association (*Required if performing MA Duties)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Capitalizing on over 140 years of history and tradition in downtown Los Angeles, the University of Southern California (USC) has embarked on an unprecedented period of expansion. USC is now poised to take its place as the preeminent research institution of the 21st century and we are looking for skilled, motivated professionals to help forge the future of higher education.The USC department of Facilities Planning and Management (FPM) – Lock Shop is seeking a Door Carpentry Specialist to join its team.THE WORK YOU WILL DOThe Door Carpentry Specialist is responsible for maintaining the operation of fire-rated and designated Americans with Disabilities Act (ADA) compliant doors, and manages recordsof their locations, operational status, and inspections. Initiates, coordinates, executes, designs, and documents door and door hardware installation, maintenance, and replacement projects. Oversees and documents processes, progress, costs, and quality control of door-related construction projects. Responsible for coordinating and overseeing preventive maintenance forADA-compliant doors, door operators, and door hardware.The Door Carpentry Specialist:Inspects and maintains operation of designated Americans with Disabilities Act (ADA) compliant and fire-rated doors, and manages records of their locations, operational status and inspections. Coordinates and oversees preventive maintenance for ADA-compliant doors, door operators, and door hardware. Responds to requests for maintenance and door replacements, representing Facilities Planning and Management. Collaboration with Fire Safety may require a temporary shift of hours to accommodate REG4 inspections.Initiates, designs, reviews, and executes door replacement project proposals, specifications, construction, and installation plans, ensuring all are in compliance with university and state policies, standards, and regulations. Coordinates with internal/external stakeholders (e.g., vendors, facilities trade employees) to acquire, maintain, repair, and replace doors, automatic operators, and door hardware. Builds relationships with contractors, and maintains a database of contacts.Oversees and documents processes, progress, costs, and quality control of door-related construction projects. Monitors project adherence to specifications at all phases of construction and coordinates corrective action as necessary.In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts and mobilize other staff members if needed.Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.The work schedule for this position is Monday – Friday 7:00 AM – 3:30 PM; however, work schedules may change at any time to accommodate business needs.PREFERRED QUALIFICATIONS:The ideal candidate for the position of Door Carpentry Specialist meets the following preferred criteria:Associate’s degree10 years of related experienceDemonstrated experience with door installations and automatic door operator maintenance.Experience in a higher education environment.MINIMUM QUALIFICATIONS:Candidates for the position of Door Carpentry Specialist must meet the following minimum qualifications:7 years of experience in commercial and/or institutional door repair, installation, and/or automatic door operator adjustment.Combined experience/education as substitute for minimum education.Specialized/technical training with doors, architectural hardware, fire/life safety codesProven experience working with contractors, project managers, and construction personnel on door installation projects.Demonstrated experience reviewing construction drawings and specifications, and with proper procedures for safe operation of equipment.Excellent organization and project management skills. Excellent written and oral communication skills.Proficiency with relevant computer programs (e.g., Microsoft Office and Adobe Creative suites).Valid CA driver’s license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information, please visit the policy website.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.The hourly rate for this position is $38.33. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.About Facilities Planning and Management (FPM) :FPM (formerly named Capital Construction & Development / Facilities Management Services) is responsible for planning, developing, and maintaining the breadth of the facilities at USC, and is also dedicated to creating a safe environment for our USC community. Woven into every service, safety is of upmost importance. As FPM, this group of innovative and talented professionals provide high quality facilities construction, operations and maintenance services at USC and serve as dedicated stewards of USC and FPM core values.Come and join the FPM team – a team that works as trusted partners shaping an environment of innovation and excellence. Apply today! #LI-FT1Minimum Education: Specialized/technical training
Combined experience/education as substitute for minimum education

Minimum Work Experience: 7 years of experience in commercial and/or institutional door repair, installation, and/or automatic door operator
adjustment.
Combined experience/education as substitute for minimum work experience

Minimum Field of Expertise:
Proven experience working with contractors, project managers, and construction personnel on door installation projects. Demonstrated experience reviewing construction drawings and specifications, and with proper procedures for safe operation of equipment. Excellent organization and project management skills. Proficiency with relevant computer programs (e.g., Microsoft Office and Adobe Creative suites). Excellent written and oral communication skills. Valid California Driver’s License