Research Administrator Jobs

The Nurse Practitioner (NP) has a specialized skill and knowledge related to the setting in which they practice and perform physical exams, collects and documents data, conducts approved diagnostic and therapeutic procedures, orders and schedules laboratory studies and professional consultations, prescribes appropriate interventions and medications, and provides direct patient care services, according to established evidence-based clinical practice standards. The NP contributes to excellence in patient care, research, teaching, consulting, and provides leadership to the organization and advance practice profession. Duties may include but not limited to obtaining patient health histories and complete physical examinations, documenting findings noting pertinent normal and abnormal findings, ordering and interpreting appropriate diagnostic and laboratory tests, and performing procedures as needed within specialty area. The NP also helps facilitate safe and efficient operational flow of the patient through their continuum of care. The NP will function as a part of inter-professional teams by communicating, planning, and implementing care directly with other healthcare professionals, including but not limited to physicians, pharmacists, office support staff, and other advance practice providers (APPs).Essential Duties:Conducts in-depth interviews with patients and/or family, constructs comprehensive medical histories, performs initial and periodic physical examinations and explores patient’s interpretation of health needs. Identifies and treats patients’ diseases. Manages treatment of hospitalized patients.Identifies patient’s educational needs and provides health related information to enhance patient’s and family’s understanding of medical condition and related treatments. Obtains informed consent for procedures that will be performed. Instructs and counsels patients and families regarding care, medical problems, psychological problems and use of prescribed devices, treatments and drugs.Directly performs or orders appropriate diagnostic studies and interprets finished results.Develops and implements long and short range treatment plans.Performs procedures as defined by approved credentialing privileges.Writes orders to increase, decrease or change medication, subject to checking and counter-signing by physician.Initiates consultations and monitors scheduling of patients for special tests.Identifies records pertinent progress of patients, updating and summarizing charts, changing orders when appropriate and notifying the responsible physician of changes in the patient’s condition.Instructs and counsels patients and families regarding preventive care, medical problems, psychological problems, and use of prescribed treatments and drugs.Serves as a resource for clinic support staff (RN, LVN, MA, and others). Acts as liaison with governmental agencies such as Center for Disease Control and National Institute of Health. Assists with medical research projects, following medical research protocols. Obtains Investigational Review Board approval for treatment protocols.Researches community resources for referral of patients. Refers patients to most appropriate resource based on patients’ medical needs and condition.Maintains compliance with established University and department policies and procedures, quality assurance, safety, environmental, infection control and complies with requirements of accreditation and regulatory agencies.Participates in in-service education programs and professional associations.Performs other duties as assigned.Required Qualifications:Req Master’s degree Graduate from an accredited school of Nursing (MSN).Req 5 years Clinical nursing experience.Req Other certifications and experience as required per specialty area.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties. Preferred Qualifications: Pref 3 years Experience as NP in specialty area preferred.Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing).Req Nurse Practitioner – NP (CA Board of Registered Nursing).Req Nurse Practitioner Furnisher (CA DCA) Current license to furnish medications in the State of California.Req DEA Certificate Drug Enforcement Agency (DEA) Certificate issued by the U.S. Department of Justice for Schedule II-V controlled substances.Req NP Board Certified Possession of National Board Certification in Nurse Practitioner area of specialty accredited by Accreditation Board of Specialty Nursing (ABSNC) or National Commission for Certifying Agencies (NCCA). ◦ If work in Hospital/Acute Care Setting must have Certification from the American Nurses Credentialing Center (ANCC) or American Association of Critical-Care Nurses (AACN) as an Acute Care Nurse Practitioner (ACNP) or Adult Gerontology Acute Care Nurse Practitioner (AGACNP) upon hire. ▪ (*Grandfathered from Acute Care Certification requirement if hired/transferred prior to 12/2015.).Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association – *ACLS as required by the NPs Job description for NPs in the Hospital/Acute Care Setting and Ambulatory Infusion Centers (*Required for Hospital/Acute & Infusion Center Clinic settings only).Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Connect Specialist is a detail-orientated individual who is the primary point of contact for patients and caregivers, ensuring a positive patient experience. They are responsible for gathering patient demographics, insurance information, and referral documentation to accurately register new and returning patients. The role requires maintaining accurate patient records within the electronic medical record (EMR) system, scheduling appointments, and ensuring eligibility and authorization of services. Additionally, the specialist will collaborate with Department Managers and Providers to optimize scheduling templates and ensure adherence to organizational guidelines.Essential Duties:Master Scheduler • Make changes and edits in scheduling templates to optimize patient access and provider productivity. • Collaborate with department/clinic managers and providers, as well as Patient Care Connect leadership, to identify and design optimal schedules for providers. • Utilize organizational practice management applications to build and maintain master scheduling templates for new and existing providers following USC/Keck scheduling template policy and guidelines. • Ensure all block and assigned time in schedules is utilized efficiently and according to USC/Keck scheduling template guidelines. • Document and maintain all files/records used to prepare master scheduling templates; update as needed. • Create the Bump list(s) and provide coverage of patient scheduling/rescheduling as needed, following USC/Keck Bump Policy and procedure.Patient Coordination & Customer Service • Schedule patient appointments in a timely manner, accommodating patient needs and physician requests, including laboratories, diagnostic testing, and consultations. • Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare providers. • Act as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit. • Confer with patients and third-party payers to ensure eligibility and authorization of services. • Gather patient demographics, insurance information, and referral documentation for accurate registration. • Communicate scheduling constraints, conflicts, and other scheduling issues to Patient Care Connect management and internal clients. • Ensure a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system. • Utilize courtesy, compassion, kindness, and honesty while interacting with the public, patients, and all clinic personnel. • Assist patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team. • Provide basic information about procedures, medications, and/or post-care instructions. • Assist patients to overcome barriers to care, e.g., coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support. • Act as a communication hub between patients, healthcare providers, and other departments both internal and external. • Collaborate with other departments for inter-clinical consult visits.Teamwork & Collaboration • Contribute effectively as a productive team member to the Patient Care Connect and USC/Keck. • Demonstrate flexibility in covering other staff members for sick time, vacation, or leave of absence. • Exhibit collegial and professional demeanor in all interactions. • Maintain an open line of communication with management and other staff and always demonstrate a professional demeanor. • Maintain consistent accuracy in all tasks associated with job role and responsibilities daily. • Work independently and in a team setting.Performs other duties as assigned.Required Qualifications:Req High School or equivalent.Req 2-3 years Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.Req 3 years Related experience in acute care or ambulatory care medical setting.Req Thorough knowledge of IDX/GECB and/or Cerner Scheduling systems, including scheduling visit types and dictionaries.Req In-depth knowledge of all medical insurance types, EMR Scheduling knowledge, and Medical Terminology.Req Analytical and problem-solving skills, including the ability to analyze and interpret patient data from multiple systems.Req Excellent communication skills, including the ability to speak, read, and write English proficiently.Req Ability to work independently and as part of a team in an integrated environment.Req Knowledge with computer software programs.Preferred Qualifications: Pref Associate’s Degree in healthcare, business, or a related field ORPref Bachelor’s Degree in healthcare, business, or a related field Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Care Connect Specialist is a detail-orientated individual who is the primary point of contact for patients and caregivers, ensuring a positive patient experience. They are responsible for gathering patient demographics, insurance information, and referral documentation to accurately register new and returning patients. The role requires maintaining accurate patient records within the electronic medical record (EMR) system, scheduling appointments, and ensuring eligibility and authorization of services. Additionally, the specialist will collaborate with Department Managers and Providers to optimize scheduling templates and ensure adherence to organizational guidelines.Essential Duties:Master Scheduler • Make changes and edits in scheduling templates to optimize patient access and provider productivity. • Collaborate with department/clinic managers and providers, as well as Patient Care Connect leadership, to identify and design optimal schedules for providers. • Utilize organizational practice management applications to build and maintain master scheduling templates for new and existing providers following USC/Keck scheduling template policy and guidelines. • Ensure all block and assigned time in schedules is utilized efficiently and according to USC/Keck scheduling template guidelines. • Document and maintain all files/records used to prepare master scheduling templates; update as needed. • Create the Bump list(s) and provide coverage of patient scheduling/rescheduling as needed, following USC/Keck Bump Policy and procedure.Patient Coordination & Customer Service • Schedule patient appointments in a timely manner, accommodating patient needs and physician requests, including laboratories, diagnostic testing, and consultations. • Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare providers. • Act as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit. • Confer with patients and third-party payers to ensure eligibility and authorization of services. • Gather patient demographics, insurance information, and referral documentation for accurate registration. • Communicate scheduling constraints, conflicts, and other scheduling issues to Patient Care Connect management and internal clients. • Ensure a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system. • Utilize courtesy, compassion, kindness, and honesty while interacting with the public, patients, and all clinic personnel. • Assist patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team. • Provide basic information about procedures, medications, and/or post-care instructions. • Assist patients to overcome barriers to care, e.g., coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support. • Act as a communication hub between patients, healthcare providers, and other departments both internal and external. • Collaborate with other departments for inter-clinical consult visits.Teamwork & Collaboration • Contribute effectively as a productive team member to the Patient Care Connect and USC/Keck. • Demonstrate flexibility in covering other staff members for sick time, vacation, or leave of absence. • Exhibit collegial and professional demeanor in all interactions. • Maintain an open line of communication with management and other staff and always demonstrate a professional demeanor. • Maintain consistent accuracy in all tasks associated with job role and responsibilities daily. • Work independently and in a team setting.Performs other duties as assigned.Required Qualifications:Req High School or equivalent.Req 2-3 years Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.Req 3 years Related experience in acute care or ambulatory care medical setting.Req Thorough knowledge of IDX/GECB and/or Cerner Scheduling systems, including scheduling visit types and dictionaries.Req In-depth knowledge of all medical insurance types, EMR Scheduling knowledge, and Medical Terminology.Req Analytical and problem-solving skills, including the ability to analyze and interpret patient data from multiple systems.Req Excellent communication skills, including the ability to speak, read, and write English proficiently.Req Ability to work independently and as part of a team in an integrated environment.Req Knowledge with computer software programs.Preferred Qualifications: Pref Associate’s Degree in healthcare, business, or a related field ORPref Bachelor’s Degree in healthcare, business, or a related field Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and education to the patient and family in accordance with the standards, policies, and practices in a compassionate, supportive, and therapeutic environment.The Pulmonary RN serves as pulmonary coordinator to work with the Pulmonary and Interventional Pulmonary Physicians and Nurse Practitioner. RN will educate patients on importance of medication compliance, routine periodic lab work and preventative measures. Will also follow up to ensure that all patients are up-to-date on testing, preventative measures, and follow up accordingly. Will also triage patient calls and recognize and report signs and symptoms of complications.Essential Duties:The RN manages the physiological and behavioral functioning combined with psychological and social support as related to the recovery process. The priority of the professional activity is toward the improvement and/or maintenance of this state. The RN classifies the patient’s condition based on physiological, psychological, and social risk morbidity and mortality to predict the amount of work required based on the application of the steps of the professional process. The professional process is composed of six core steps (data collection, data assessment and nursing diagnosis, plan, implementation, evaluation, and patient teaching) used to manage the patient condition for the purpose of the treatment of human responses to actual or potential health problems, with the characteristics of altered functional ability and altered lifestyle, reducing risk of morbidity and mortality, and increasing the opportunity for recovery. The RN demonstrates the knowledge and skills necessary to provide care appropriate to any age-related needs of the patients served on his/her assigned unit. The professional RN practices according to Keck Medicine of USC collaboration principles and demonstrates respectful teamwork and delegation.er assigned unit. The professional RN practices according to USCUH collaboration principles and demonstrates respectful teamwork and delegation.Participates in ongoing Departmental Process Improvement projects.Supports continuous and ongoing customer satisfaction through the hospital wide service excellence standards.Completes initial and annual skills validations.Functions as a patient advocate.Assesses a patient’s knowledge base/understanding of their diagnostic and/or interventional procedure.Plans, with the patient, the course of their testing/treatment in coordination with physician.Assists with the performance of cardiac diagnostic and interventional procedures in the Special Procedures Lab.Provides for continuous evaluation of patient care through the nursing process and patient satisfaction evaluation form.Educates patient/patient’s family about procedure and treatment according to each patient’s individual needs and documents results.Documents accurately, on chart, procedures performed and patient’s tolerance.Provides for own professional growth regarding trends in clinical nursing, equipment and procedures through formal and informal continuing education.Supports continuous and ongoing customer satisfaction through the hospital wide service excellence standards.Completes initial and annual skills validations.Functions as a patient advocate.Assesses a patient’s knowledge base/understanding of their diagnostic and/or interventional procedure.Plans, with the patient, the course of their testing/treatment in coordination with physician.Provides for continuous evaluation of patient care through the nursing process and patient satisfaction evaluation form.Educates patient/patient’s family about procedure and treatment according to each patient’s individual needs and documents results.Documents accurately, on chart, procedures performed and patient’s tolerance.Provides for own professional growth regarding trends in clinical nursing, equipment and procedures through formal and informal continuing education.Orients and instructs other unit personnel.Demonstrates ability to positively influence other’s behavior by serving as a role model.Performs other related duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 1 year Nursing experience prior to application requiredReq Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to work independently with minimal direction and supervision.Req Experience in data managementPreferred Qualifications:Pref Experience with ambulatory care of a chronic diseaseRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $44.00 – $95.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.Essential Duties:1. Determines patient care needs and directs patients accordingly.2. Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow.3. Prepares patients for examinations. Obtains and records vital signs.4. Ensures health care delivery areas are fully stocked, organized, cleaned, and disinfected.5. Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes,, mails. Reads and prioritizes incoming mail. Handles or routes as appropriate.6. Ensures that physician orders for medications and treatments are implemented by the appropriate staff.7. Provides coverage/relief for co-workers. Communicates directly with co-workers the status of all patients when providing coverage.8. Assists the physician with exams and procedures.9. Records patient information in chart//EHR according to Joint Commission standards. Maintains a professional demeanor.10. Obtains blood sample specimens by venipuncture or capillary methods in response to requests for testing by clinicians, with appropriate consideration for the age of the patient.11. Receives and screens specimens with regard to acceptability as defined by established guidelines.12. Processes, distributes or packages all specimens received.13. Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited school of Medical Assistant Certificate/Diploma program.Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year; Combined education/experience as substitute for minimum experience Experience in acute care settingPref Knowledge of specialty medical terminology.Pref Familiarity with word processing, IDX, GECB, COR Schuynet, Cerner, ProSolv, EPF, AS400 and scheduling software.Pref Spanish language skills.Pref Certified Medical Assistant – CMARequired Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The USC Norris Comprehensive Cancer Center at the University of Southern California (USC Norris) was founded in 1971 and has been continuously funded as an NCI-designated Comprehensive Cancer Center since 1973. USC Norris has a rich tradition of collaborative research and serves as a major regional and national resource for cancer research, prevention, treatment and education.   The Flow Cytometry and Immune Monitoring Core (FCIM) at the USC Norris is seeking a self-motivated Research Lab Technician II to support clinical and laboratory research efforts at the Cancer Center.  The successful candidate should have: 1) at least 1 year hands-on experienced in basic or clinical research, particularly isolation of primary cells; 2) team-oriented research experience; and 3) excellent oral and written communication skills and work well with people. Job AccountabilitiesUnder the supervision of the Technical Director, the Research Lab Technician II will provide routine and specific laboratory support for Immune Monitoring and Flow Cytometry services. The responsibilities include (but are not limited) to:Learn new technologies quickly, such as blood processing and cell isolation.Prepare, operate and maintain equipment.Manage inventory of specimens.Process and store human specimens (e.g. blood, solid tumors, urine and stool).Order and maintain laboratory materials and supplies.Prepare technical reports, papers and presentations.   Preferred Qualifications Preferred Education: Bachelor’s Degree in life sciencePreferred Experience: at least 2 year hands-on research experience in basic or clinical research, particularly isolation and culturing human PBMC from blood samples. Supervises – Nature of WorkPreferred Field of Expertise: blood processing and isolation of human primary cellsSpecial Instructions to Applicants Complete the Workday applicationThe hourly rate range for this position is $24.50 – $26.55. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational consideration.Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum education
Minimum Experience: 6 – 12 months, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Ability to follow detailed instructions, oral and written

Staff RNStaff RN

The Senior Applications Analyst will work with external vendors, system owners, community partners, contractors and Health Science Campus leadership to design, develop, implement and make operational information systems. This incumbent will Identify and document information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. This person will use expert knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems using data processing. The Applications Analyst, Senior will work independently on complex system activities and serve and project manager. Incumbents in this role will also provide training, work review and may serve as leads to staff.Essential Duties:Work independently on complex system activitiesAnalyze application and interface problems and workflow as well as user requirements to independently and collaboratively develop solutions.Demonstrate in- depth understanding of fundamentals of requirement specification, design, and testing of Interfaces/Data Integration technologies.Analyze and help define and document departmental requirements. Analyze a chain of events and applies technical knowledge following established procedures.Participate in design, contributing technical insights and ideas. Help formulate project scope and objectives. Successfully troubleshoots applications problems independently.Typically responsible for completion of a phase or component of a project.Contribute to the development of project plans, identifies key milestones, and raise critical project issues such as resource needs and contingencies.May be responsible to instruct, direct and review the work of staff.Work directly with users in defining new application requirements, and resolving project issues. Respond to user problems; explain new technologies, and present deliverables.Build productive networks with internal and external customers and the vendor community.Act as a subject matter expert for department functions in relationship to implementing and managing responsible systemsCreate scripts that perform interface functions.Must be self-motivated, detail-oriented and able to communicate and translate technical flow to workflow for multiple levels of the organization.Ability to fulfill On-Call requirements.Performs other duties as assigned.Required Qualifications:Req Bachelor’s degree In a related field.Or equivalent experience or certificationsReq 5 years Related experience including system design, documentation, maintenance, upgrades and troubleshooting.Pref Healthcare experience.Req Organization/time management skills.Req Demonstrate excellent customer service behavior.Req Excellent analytical, problem-solving, planning and evaluation skills.Req Demonstrates excellent verbal and written communication skills.Req Able to function independently and as a member of a team.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $110,240.00 – $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Senior Financial Counselor Representative provides daily leadership support including monitoring work quality, assisting with workflow questions, and assisting manager with attendance. Has an in-depth knowledge on all the functions of the Insurance Verification, Authorization, Financial Counseling and full knowledge in Managed Care Payors, Medicare, MediCal and Letters of Agreement.Essential Duties:Must be collegial, professional and have self-initiative taking ownership of assigned work, and having the ability to work independentlyConduct daily huddles to keep team members informedConduct quality assurance on all encounters to ensure encounters have been accurately completed with the appropriate documentation standardsTimely and open communication with all parties involved including keeping manager informedResponsible for providing continuous education and training on all aspects of jobProficient in reading and interpreting Determination of Financial Risk (DOFR) and Letter Of AgreementProficient in interpreting and completing insurance verification process for all types of payers including: HMO’s Commercial, Senior & Medi Cal, PPO, POS, EPO, Capitation, Military, Workmen’s Compensation, Medicare and Medi CalProficient in submitting requests for authorizations for all types of services and to all payer typesProficient in understanding and selecting appropriate Plan codes and FSC, based on the patients payerProficient in calculating patient financial responsibilityAchieve a standard of excellence with work processes and outcomes, while honoring University policies and all regulatory requirementsCustomer focused and always striving for high customer satisfactionProvides their Manager with assisting with performance evaluations and KronosRequired Qualifications:Req High school or equivalentReq 5 years Combined knowledge in Insurance Verification, Authorization submission and Financial Counseling experience.Req Thorough knowledge in patient accounts, admission and insurances.Req Demonstrates leadership.Req Knowledgeable in Managed Care Payors, Medicare, MediCal and Letters of Agreement.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new Radiation Oncology practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient’s co-pay collections and checking patients in and out daily. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.Essential Duties:Clerical Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.Patient Customer Service Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Is involved with and keeps abreast of changes within the USC healthcare system.Clinical (If performing MA Duties) Prepares patients for examinations. Obtains and records vital signs. Assists the physician with exams and procedures. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Records patient information in chart// EHR. Determines patient care needs and directs patients accordingly.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 1 year Experience preferably as medical assistant or front office duties in a medical office or ambulatory care environment.Req Proven record of dealing with the public in a customer service role.Req Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Preferred Qualifications:Pref Bachelor’s degreePref Specialized/technical training Graduate from an approve Medial Assistant Program with Diploma/Certificate (*Required if performing MA Duties)Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical officePref Bilingual is highly desirable preferably in Mandarin or Spanish.Pref Basic Life Support (BLS) Healthcare Provider from American Heart Association (*Required if performing MA Duties)Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.