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The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification.Provide front office support for ophthalmology multispecialty group practice including greeting patients, performing patient check-in/out processes, assuring patients are appropriately registered and insurance information is accurate. Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Demonstrate exemplary customer service. Act as a liaison between the front office and communications’ center. In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with senior operations manager. Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly.Essential Duties:Greet Patients and Perform Check-In Process • Interface with electronic medical records and scheduling system(s). • Provide excellent customer service. • Verify/update demographic and insurance information. • Confirm/obtain Primary Care Provider and Referring Provider information. • Scan insurance/ID card(s) and any other pertinent insurance material(s). • Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms. • Assure patient has completed patient questionnaire(s), as needed. • For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate. • Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol. • Arrive patients using the proper registration system(s). • Politely inform patients of possible delays relating to their appointments. • Collate chart appropriately in preparation for technician and provider to see the patient. • Perform patient encounter in computer system(s). • Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. • Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Greet Patients and Perform Check-Out Process • Interface with electronic medical records and scheduling system(s). • Provide excellent customer service. • Collect payments from all self-paying patients and from insured patients receiving non-covered services or needing to pay co-payment(s)/deductible(s). Prepare patient receipts accordingly. • Perform patient insurance verification for all patients. • Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s). • Confirm/obtain Primary Care Provider and Referring Provider information. • Provide disposable dark glasses (i.e. mydriatic specs) for patient’s that have been dilated. • Make calls for patient transportation, upon appropriate patient request. • Collate chart appropriately. • Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. • Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Patient Registration and Appointment Scheduling • Obtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions. • Verify coverage with appropriate insurance or health care plan carrier. • Accurately coordinate the registration, referral, and scheduling activities of the Roski Eye Institute. • Ensure patients are accurately scheduled. • Input validated patient registration information into the organization’s information systems. • Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments. • Answer telephone lines and make necessary patient accommodations in the Department of Ophthalmology or in the Keck Medical Center at USC. • Provide information to callers regarding the Department and its patient care services. • Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems. • For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty. • Appointment-making for the Roski Eye Institute includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, eye notes from previous ophthalmic providers. • Provide location and office hours of emergency services to patients who state they are experiencing an eye emergency.General Administrative Duties • Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records. • Respond to patient messages and/or voicemails, same day. • Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed. • For cancellations and no-shows, follow appropriate steps as per policy. • Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities. • Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff. • Assist providers in performing schedule changes. • Review active worklist(s) and address patient account needs. • Always maintain and protect patient confidentiality. • Keep patient reception area(s) organized and neat. • Maintain adequate levels of front office supplies. • Support and participate in department huddles and team meetings.Perform other duties or projects, as assigned, or requested.Required Qualifications:Req High school or equivalent Or equivalent evidence in file required.Req 1 year Experience in customer service.Req Working knowledge of basic medical terminology and diseases, as it applies to the eye.Req Strong organizational and follow-up skills.Req Experience scheduling patient appointments in computerized appointment scheduling system.Req Demonstrate strong oral and written communication skills.Req Sufficient computer keyboard skills to perform appointment scheduling, encountering, emailing, and other related computer tasks.Req Excellent interpersonal skills which promote pleasant and effective communication with patients, staff, and doctors.Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.Req Ability to work independently with minimal supervision.Req Ability to multitask effectively.Req Flexibility and adaptability given the dynamic nature of medicine and departmental needs.Req The ability to interact calmly and effectively with patients with difficult personalities.Preferred Qualifications:Pref 2 – 3 years Experience in medical admission setting.Pref 2 years Experience working in a medical teaching institution.Pref 2 years Experience in ophthalmology practice setting.Pref 1 year Experience with an electronic medical record (EMR).Pref Knowledge and proficiency with insurance.Pref Knowledge of Medical/CCS billing/authorization guidelines.Pref Strong insurance verification and pre-registration background.Required Licenses/Certifications: Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $19.50 – $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Cash Posting Specialist will perform under general supervision a variety of tasks related to posting, reconsiderations and adjustments of all payment types to the billing and collection system. This position will perform tasks in a timely and accurate manner in accordance with Billing Office practices, policies, and procedures. This position is responsible for manually posting daily batches of insurance payments to patient accounts as indicated on insurance EOBs. The Cash Posting Specialist will activate electronic batches and monitor exception reports. It is responsible for processing and application of all daily cash receipts, non-cash transactions, A/R adjustments, denials and write offs. It is responsible for ensuring accurate posting of manual checks and manual batches. Posting insurance denials using proper claim adjustment reason codes. Accessing various online portals and clearinghouses to obtain insurance payment and claim information to support the posting. Advise other team members on non-payments, underpayments, and overpayments. Review posted transactions to deposit and bank reconciliations sheets for balancing accuracy. Work closely with Accounting department on cash sheets and other reconciliation reports. Audit insufficient payments on 835 transactions, lockbox and paper remits for appropriate adjustments and denial codes. Distribute daily mail, correspondence and other items to facilitate collections process.Essential Duties:Responsible for posting payments and adjustments accurately at department standard. Responsible for meeting or exceeding monthly quality review. Meets or exceeds monthly productivity standards goal. Posts all payments in a timely and accurate fashion. Complete all adjustment requests and EOB reviews in a timely and accurate fashion. Maintain all batches posted, timely and accurate (both manual and electronic) included but not limited to “suspense accounts” or “unidentified cash”.Technical knowledge of billing guidelines, contracts and reimbursement methodology. Ability to read and interpret 835, EOB and paper remits.Responsible for identifying and copying payments and or correspondences needed to bill additional insurance companies or maximize reimbursement. Processes correspondence within the established timeline of 5 days from receipt. Responsible for balancing, closing and recording all batches.Consistently and efficiently, utilize payer websites, clearing house and other tools available to validate, facilitate and post appropriate A/R payments/adjustments. Works to identify opportunities for improvement and, when appropriate, develop and assist with implementing effective solutions. This includes but not limited to identifying internal and external payor issues. Able to reconcile for multiple entities under the same Tax ID number and within the system. Work in collaboration with other USC entities to resolve A/R related issues, transactions, payments and reconciliation.Monitors discrepancies and makes needed adjustments. Notifies appropriate personnel of trends or problems with specific payers, contracts or fee schedule adherence. Adapts to changes of unusual circumstances, new systems, new process flows, structural changes within the department, promotes cooperation and minimizes disruption to working environment. Works assigned reports in a timely fashion. Responds to e-mails and inquiries timely and professionally.Perform all other duties as assigned.Required Qualifications:Req High school or equivalentReq 2 years Experience in cash application or payment postingReq Experience with 835 and 837 files and understanding EOB.Req Ability to organize and prioritize work to meet strict deadlines.Req Computer skills including Microsoft Excel, Calculator and Word along with payment posting software.Req Demonstrate a strong analytical and math skills.Req Ability to work in a fast pace team environment as well as independently.Req Strong customer service skills.Req Requires excellent communication, customer service and organizational skills.Req Must be detailed oriented.Req Technical knowledge of billing guidelines, contracts and reimbursement methodology.Req Ability to read and interpret 835, EOB and paper remits.Preferred Qualifications:Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $19.00 – $29.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integrated part of the department/unit, this position provides coordination of departmental/unit clerical duties and activities. Offers support in coordinating and maintaining files and data activities in an efficient manner.Essential Duties:1. Communication Skills • a) Ability to communicate effectively with co-workers in relaying information in a timely manner. Receive all calls in a professional manner. • b) Take detailed messages, determine urgency of calls, and forward them to the appropriate staff member.2. Computer Skills • a) Type and proof various documents (e.g., correspondence, reports, charts, minutes of meetings, hospital policies, etc.). • b) Create spreadsheets and tables, utilizing functions (formulas) and manipulating the data to retrieve desired information. • c) Maintain computer records and files as needed. • d) Design, develop and produce PowerPoint presentations for special events or committee meetings. • e) Must be able to use business format for letters and assure grammatical accuracy.3. Customer Service • a) Greets and assists patients/visitors by providing them with the information needed, contacting appropriate staff members to assist them, or taking messages for the staff. • b) Demonstrates outstanding telephone etiquette.4. Data Entry & Report Preparation • a) Enters data in a timely manner, ensuring that all information is accurate. • b) Prepares reports for committee meetings and other hospital departments/services.5. Information Distribution • a) Maintains computer data information accurately and timely. • b) Assures confidentiality of information.6. Meeting Scheduling • a) Coordinates meeting dates and times with all participants. • b) Arranges for conference rooms or other meeting locations, audio-visual equipment, or catering services as needed. • c) Attends meetings and types minutes of meetings as requested.7. Office Maintenance • a) Completes copying, collating and coordinating materials in an orderly manner. • b) Maintain files for the General filing system. • c) Picks up and delivers mail to and for nursing managers/directors. • d) Provide a file system that allows for easy retrieval of information.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq 2 years Experience in a secretarial role.Req Experience in customer service field.Req Excellent working knowledge and skills in Microsoft Office programs including MS Word, Excel, and PowerPointReq Must be able to use spreadsheets for display of data, and manipulate data for presentation to various departments.Req Demonstrate excellent customer service behavior.Req Demonstrates excellent verbal and written communication skills.Preferred Qualifications:Pref Bachelor’s degree Degree in related fieldPref Experience with data entry and statistical analysis.Pref Experience with Kronos timekeeping system.Pref Medical Terminology.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $23.00 – $39.10. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center’s mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients’ needs and desires, confirms patient’s identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient’s questions.Essential Duties:Acts as the positive “face” of the Health Center as the main point of contact for participants and familiesSupport center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functionsSchedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracyAct as an advocate/liaison for patients and the Health Center and continuum of care as appropriateAnswer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.Maintain all delegated worklists (tasks) through the electronic medical recordEffective, efficient and safe use of equipment.Handles patient requests and questions appropriatelyProvides benefit plan and eligibility information to participants, providers, unions, employers and othersAdheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.Perform duties as care coordinator when assigned.Other duties as assigned.Required Qualifications:Req High school or equivalentReq Understanding of medical terminologyReq Ability to interview patients and interface with physicians, nurses and other professional staff.Preferred Qualifications:Pref 1 year One (1) year working in a customer service (preferably in a medical environment).Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $17.50 – $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center’s mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients’ needs and desires, confirms patient’s identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient’s questions.Essential Duties:Acts as the positive “face” of the Health Center as the main point of contact for participants and familiesSupport center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functionsSchedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracyAct as an advocate/liaison for patients and the Health Center and continuum of care as appropriateAnswer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.Maintain all delegated worklists (tasks) through the electronic medical recordEffective, efficient and safe use of equipment.Handles patient requests and questions appropriatelyProvides benefit plan and eligibility information to participants, providers, unions, employers and othersAdheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.Perform duties as care coordinator when assigned.Other duties as assigned.Required Qualifications:Req High school or equivalentReq Understanding of medical terminologyReq Ability to interview patients and interface with physicians, nurses and other professional staff.Preferred Qualifications:Pref 1 year One (1) year working in a customer service (preferably in a medical environment).Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $17.50 – $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Thomas Lord Department of Computer Science (http://cs.usc.edu) at the new USC School of Advanced Computing (http://sac.usc.edu) in our USC Viterbi School of Engineering (https://viterbischool.usc.edu/) is in a period of significant and sustained faculty growth. As part of its growth strategy, the department is currently focused on attracting strong, dynamic mid-career and senior-level candidates who are interested in enhancing the department’s profile.This effort aligns with USC’s $1 billion Frontiers of Computing initiative, the largest, most comprehensive academic initiative in the university’s history (http://computing.usc.edu). The initiative has already resulted in the creation of the new USC School of Advanced Computing, which aims to advance computing research and expand USC’s presence in Silicon Beach, L.A. County’s tech corridor. Our CS department is also moving to a new home: the Dr. Allen and Charlotte Ginsburg Human-Centered Computation Hall, a state-of-the-art, seven-story facility, inaugurated on September 17, 2024.Outstanding candidates at Associate and Full Professor ranks from all areas of computer science will be considered. The USC Viterbi School of Engineering is committed to increasing the diversity of its faculty and welcomes applications from women; individuals of African, Hispanic and Native American descent; veterans; and individuals with disabilities. Candidates committed to advancing diversity, equity, and inclusion through research, teaching, and service are strongly encouraged to apply. Outstanding senior applicants who have demonstrated academic excellence and leadership and whose past activities document a commitment to issues involving the advancement of women in science and engineering may also be considered for the Lloyd Armstrong, Jr. Endowed Chair, which is supported by the Women in Science and Engineering (WiSE) Program endowment.We are looking for candidates with a strong commitment to research, doctoral student mentoring, and teaching at the undergraduate and graduate levels. All applicants must have earned a doctorate in Computer Science or a closely related field by the date of appointment.Applications must include a cover letter indicating the applicant’s area of specialization, a detailed curriculum vitae, a statement on current and future research directions, a teaching statement, and names of at least three professional references. Applications must also include a statement describing the applicant’s relevant experience and approach on fostering an environment of diversity and inclusion. Applications should be submitted by January 10, 2025. Applications received after this deadline may not be considered.The USC Viterbi School of Engineering is among the top-tier engineering schools in the world. It counts 213 full-time, tenure-track faculty members, and it is home to the Information Sciences Institute, the Institute for Creative Technologies, two previously awarded National Science Foundation Engineering Research Centers, a Department of Energy EFRC (Energy Frontiers Research Center), and the Department of Homeland Security’s first University Center of Excellence, CREATE. The School is affiliated with the USC Stevens Center for Innovation. Research expenditures typically exceed $177 million annually. With 52 tenure-track, 27 research faculty, and 16 teaching faculty, the USC Thomas Lord Department of Computer Science is one of the nation’s leading centers of research and education in the field.The annual base salary range for the following faculty ranks in this posting are:●             Associate Professor: $153,000 – $180,000●             Professor: $ 185,000 – $250,000When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope of responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. The USC Viterbi School of Engineering is committed to enabling the success of dual career families and fosters a family-friendly environment. USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance.

To develop and implement occupational therapy services and direct patient care in coordination with the interdisciplinary team and in compliance with organizational goals and appropriate regulatory agencies. Under the supervision of the Chief of Occupational Therapy, provides occupational therapy care to adolescent, adult and geriatric patients with various diagnoses. Major duties include patient evaluation and treatment planning for effective patient outcomes, problem resolution, patient care documentation, attendance at patient care related meetings, the delegation of duties to support personnel, participation as a member of a team, maintenance of an appropriate level of productivity, participation in performance improvement activities.Essential Duties:Upon referral of a patient to the Department, the therapist initiates care per policy evaluating and establishing a treatment plan.Employee manages all aspects of occupational therapy intervention.Employee consistently completes all required documentation as per departmental policy.Employee participates in clinic and rounds as patient care responsibilities allow. • Attends and contributes to patient care conferences, as listed above to provide continuity of care or if unable to attend provides written progress/plans for each patient to the rounds/clinic liaison in a timely manner. • For all patient serviced by discipline provides education and makes recommendation to other healthcare professionals on the team regarding discharge plans and/or modification to the plan. • Assumes responsibility as lead in assigned physician rounds/clinics and coordinates all aspects of communication to and from physician and therapist.Employee effectively manages a full patient caseload, which includes all aspects (i.e. patient care, documentation and communication, and assists in meeting departmental efficiency requirements). • Able to be flexible with last minute scheduling changes and prioritizing. Able to be lead OT, while still maintaining lead caseload. • Thorough organization of unscheduled non –productive time (i.e. Patient not available, outpatient cancellation, etc.), able to improve department efficiency (ie. Assists other staff, projects, other documentation), while still maintaining a full caseload.Employee exhibits skills to provide care in a variety of OT practice areas/settings (i.e. Acute, ICU, outpatient, hand, Lymphoma management, and Psychiatry).Employee assumes staffing of unit and patient care delivery as lead OT.After 6 months at USCUH, provides education for and evaluates performance of new staff members competencies or registry via orientation, check off.Demonstrates commitment to the profession as evidenced by membership in the AOTA/OTAC and attends a professional meeting.Demonstrates commitment to the profession as evidenced by membership in the AOTA/OTAC and attends a professional meeting.Employee assumes responsibility for a special project as assigned by Department Director or chief.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate of an accredited Occupational Therapy program approved by the American Occupational Therapy Association.Req Must demonstrate knowledge of current practice in the field of Occupational Therapy.Req Effective verbal and written communication skills, and mature and sound judgment.Preferred Qualifications:Pref Experience in acute health care setting.Required Licenses/Certifications: Req Occupational Therapist – OT (CA BOT) If no certification upon hire, one must be obtained within 90 days of hire. *A Limited Permit status from CBOT is required for no loner than 90 days post-hire.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $39.00 – $63.95. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification.The Patient Access Representative must have an in depth knowledge in all the functions of providing excellent customer service. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and the ability to multi-taskEssential Duties:Generate a patient MRN (Medical Record Number)and is adept at utilizing the MRN checker.Patient identifier is “Name and date of birth” to assure you are registering the correct patient.Demonstrates ability to maintain confidentiality of patient information.Determine if the patients insurance is contracted with USC.Edit insurance information as appropriate.Resolve all GE Centricity Alerts.Assure all documents are obtained signed and scanned or available in the EMR a. Insurance Card b. Identification Card c. Condition of Service – hospital document d. Financial Responsibility- Physician document e. Notice of Privacy Practices-Obtain patient demographics confirm all are current and correct in both hospital and physician systems.Utilize appropriate a. Financial Class b. Plan Id’s c. Service Code d. Patient typeAbility to verify and comprehend insurance benefits via: a. Contacting insurance companies directly b. Electronic verification system (Ecommerce or Passport or direct insurance websites) c. Ensure effective dates and co-pays are documented in registration systemsIn Physician System Utilize appropriate a. FCS b. Alternate InsuranceAssuring authorizations are in place as specified by patients carrierCustomer service skills: a. Phone etiquette b. Scripting as provided by supervisor/management c. Escort patients as needed d. Professional conduct when speaking to patients and co-workers and PhysiciansAbility to request patient financial liabilities (Co-pay outstanding balances)Follow and adhere dress code attendance policy’s provided by Human ResourcesAssist Supervisor as needed with special projects and other duties as assigned a. Scheduling b. Break and or Lunch coverage c. Check out d. Any other duties assigned by your supervisorBalances cash drawer to Batch.Closes out batches.Prepare bank deposit for Physician practice.Performs other duties as assigned.Required Qualifications:Req High school or equivalent Or equivalent evidence in file required.Req 0 – 6 months At least three months experience in an office or ambulatory clinic setting required OR One year of hospital experience or in a related field.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be comfortable with computers.Req In depth knowledge of Cerner, most insurance types, and basic computer programs.Req Demonstrate excellent customer service behavior.Preferred Qualifications:Pref Knowledgeable in medical terminology strongly preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Radiation Therapists are highly-skilled clinicians and integral to the radiation oncology team. They are responsible for ensuring that treatments are accurate and match the treatment prescribed by radiation oncologists. Radiation therapists assist in the use of linear accelerators, CT scanners and X-Ray films to localize and treat anatomical structures. They ensure the precise setup of patients to minimize dose delivery to surrounding structures. They maintain constant visual and verbal contact with patients throughout treatment, ensuring safe delivery. They educate patients about their treatments and simulation procedures, monitoring patient progress throughout the course of treatment. They also ensure accurate and thorough documentation in hospital medical records systems. The Radiation Therapist I position is for therapists with less than 4 years of experience working in the radiation therapy field.Essential Duties:Provides Radiation Therapy services by contributing as an essential member of the Radiation Oncology treatment team through provision of quality care of each patient undergoing a prescribed course of treatment.Facilitates the continuity of care through the communication of information to all team membersEvaluates and assesses daily the patient’s physical and psychological responses to treatment and refers patients for appropriate management when indicated.Attends and actively participates in huddles, and departmental meetings.Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served (Adolescence, Adult, and Geriatric). This is to include principles of growth and development, assessment of data reflective of the patient’s status, and interpretation of information to identify patient requirements relative to age specific needs.Maintains values congruent with the profession’s code of ethics and scope of practice as well as adhering to national institutional and/or departmental standards, policies and procedures regarding treatment delivery and patient care.Demonstrate respect for confidentiality of medical records and privileged knowledge.Maintains current state/national certifications in Radiation therapy.Participates effectively in the therapeutic team approach to provide optimal treatment and follows appropriate procedures for setups.Coordinates daily activities so as to devote complete attention to all necessary tasks involved in the treatment delivery.Resolves problems, disputes, complaints and criticism in a timely manner, informs that manages of any problems.Promotes positive interpersonal relations that contribute to high morale with the department by establishing a good working rapport with team workers. Responds to the needs of the department by accurately performing the daily billing and assures that all procedures performed are properly accounted for.Performs skillfully in extreme, life-threatening emergencies: rapid grasp of the problem contingency management, rapid matching of demands and resources in emergency situations involving patient or equipment applies in treatment delivery.Applies principles of Radiation protection at all times.Performs daily and periodic quality assurance checks and related results, detects equipment malfunctions and takes appropriate action.Follows all policies & procedures set in place.Uses ARIA and all paperless items properly, effectively, and efficientlyCompletes all patient time-outsEffectively & efficiently communicates with Radiation Oncologist, Physics, Supervisor involving any issues or delaysPerforms other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited school of Radiation Therapy Technology.Req Demonstrate excellent customer service behavior.Req Proficient computer skills in Microsoft Word as well as Internet access and utilization.Req Demonstrates ability to effectively work with physicians, staff, and patients.Preferred Qualifications:Pref 1 year Radiation therapy; New graduates will be considered.Required Licenses/Certifications: Req Certified Radiologic Technologist (CA DPH)Req Radiation Therapy (ARRT)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.96 – $91.73. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and education to the patient and family in accordance with the standards, policies, and practices in a compassionate, supportive, and therapeutic environment.As an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting.Essential Duties:Follows policies and procedures: demonstrates ability to access online manuals and referencesTransfers learned scientific knowledge into practical application in applying the nursing processASSESSMENT Appropriately completes nursing assessment and screening upon patient arrival at each appointmentDIAGNOSIS Interprets assessment information and formulates nursing diagnosisPLAN Maintains problem list, medication list and allergies listINTERVENTION Administers medications as ordered and completes re-assessments as indicated Completes patient care procedures correctly per policy Delegates tasks based on others’ scope of practice and competency Acts as patient advocateDOCUMENTATION Documentation is complete and correct on all encounters Assessment and screening at each appointment including pain scale Consents signed for all invasive procedures Ensures medication list is current and completeEDUCATION Provides patient and family education as needed based on diagnosis or treatment planEQUIPMENT Maintain B/P machine Maintain Bladder scanner Maintain EKG machine Maintain Steris and supporting logs Maintain O2 pulse oximeter Correctly identifies and notifies appropriate department about defective equipmentCOMMUNICATION Communicates effectively with all members of the healthcare team including the patient and family by: Clinic to floor or DH report for urgent patient care situations Appropriate patient/family interactions Effectively triages phone calls Utilizing e-mail system SBARORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities Takes meal breaks without incurring overtimeOBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Uses two patient identifiers Does not use unapproved abbreviations Uses procedural time out Uses appropriate communication between providers Completes medication reconciliation Maintains audible alarmsHazardous waste management Biohazard Medication Sharps ChemotherapyHIPPA OSHA requirements (ie. No food or drink in clinical areas) JCAHO (continuous survey readiness Critical values are written, read back and shared with appropriate provider Dictated orders are written down, read back for validation, signed, timed and dated Maintains a safe work environment for self and othersQUALITY MEASURES Identifies and participates in data collection and process improvementsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief charge nurse Nursing committees/councils Journal club Educational workshops Membership in ONS Assist in the development or updating of patient education materialsAccepts and completes additional duties as assignedBonus Points Professional certification Other:Performs other related duties as assigned.Required Qualifications:Req Bachelor’s degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req 6 months Experience working in oncology as a registered nurse required.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to work independently with minimal direction and supervision.Preferred Qualifications:Pref Ambulatory and/or oncology experience preferred.Pref Specialty Certification Specialty certification in oncology is preferred.Pref Oncology Certified Nurse – OCN (ONCC)Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Chemotherapy Certification Obtain Chemotherapy and Biotherapy Provider Card within 6 months of hiring.The hourly rate range for this position is $64.56 – $73.95. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.