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Hybrid Lab Coordinator at the Li Lab (Wet & Dry Lab), University of Southern CaliforniaLocation: University of Southern California, Keck School of MedicineDepartment: Biochemistry and Molecular Medicine / Translational GenomicsJoin the cutting-edge research team at USC Keck School of Medicine, where innovation meets discovery! The Li Laboratory at the University of Southern California (USC) Keck School of Medicine and Norris Comprehensive Cancer Center, located in the vibrant Los Angeles, CA, is on the lookout for driven scientists with a passion for single-cell and spatial omics research to help global aging populations live better longer. At the Li Lab, our work is centered around the integrative mining of single-cell, spatial, and long-read multi-omics data alongside the development of cutting-edge deep learning algorithms. Our aim is to unravel the complexities of epigenome dynamics and gene regulatory networks in the context of cell fate decisions, aging processes, and cancer progression. Sheng Li is an Associate Professor in the Department of Biochemistry and Molecular Medicine (primary) and the Department of Translational Genomics (secondary), and the program co-leader of Epigenetic Regulation in Cancer (ERC) in the Norris Comprehensive Cancer Center at USC.We are looking for a dynamic and passionate Hybrid Lab Coordinator to lead and inspire our interdisciplinary team. In this role, you are expected to be Dr. Li’s right-hand person in the lab to:Manage and handle the day-to-day operational activities of the laboratoryParticipate in and facilitate laboratory research projectsContribute to managing grants and laboratory budgetsProvide mentorship for new and more junior staffKey Responsibilities:Wet Lab:Leverage the world-class facilities and equipment for high-quality functional genomics data generation.Manage and maintain specimens and reagents, ensuring safety and compliance standards.Dry Lab:Manage and administer local and cloud computing infrastructure, including managing files, workflows, and HPC cluster operations, and genomic data coordination.Conduct quality assurance on project processes and activities; prepare progress reports and perform scientific editing.Provide support and training on data pipelines, protocols, and database tools for all team member projects.The individual should have curiosity about science and research and be self-driven, efficient, motivated and hard working.Expertise in several of the laboratory techniques which are routinely used in the Li lab, which include (not all are required, but to have expertise in several is preferred)Writing of scientific publications, proposal, and reportsComputational biology, interpretation of data from functional genomicsProgramming skills (R, python, etc.)Cell culture and flow cytometry sorting and analysisBasic molecular biology techniques (pipetting, molecular cloning, PCR)Qualifications:The person must have at least an Associate’s degree, however a Bachelor’s, Master’s, or PhD degree is preferred, in biological sciences, preferably but not necessarily in computational biology, bioinformatics, quantitative biology, or computer science; a good understanding of the theoretical basis for experimental procedures2-5 years of biological science related experience (Preferred).Familiarity with computers and Microsoft Office (Word, Excel, PowerPoint)An individual with the propensity for directing other lab members to maintain streamlined laboratory performance (i.e., keeping track of inventory of specimens and reagents, and functional genomics databases organized).A self-driven and hard-working individual who has a strong curiosity about basic science and its clinical applicationAn organized multi-tasker who pays attention to detail and values research integrityA collegial team member with the ability to interact effectively and cordially with colleagues and collaboratorsJoining our team comes with a host of benefits:National Cancer Institute designated Norris Comprehensive Cancer Center, a world class cancer center leading innovative cancer research and treatment.Engagement in pioneering research involving spatial, single-cell, and long-read multi-omics.Access to state-of-the-art CPU and GPU high-performance computing infrastructures.Participation in a dynamic, collaborative research culture that transcends traditional departmental boundaries.Involvement with esteemed NIH consortia, including the NIA/NCI OncoAging Consortium and NIH Common Fund Cellular Senescence Network Consortium.Utilization of exceptional genomic resources and comprehensive research support services.Opportunities for close collaboration with our award-winning faculty members.Strong partnerships with premier universities and medical institutions.A list of educational offerings, including courses and conferences in genetics, genomics, and biomedicine.A competitive salary with added funding for computational tools and for participation in national and international conferences.A generous package of benefits and substantial time off among other valuable offerings.Interested candidates are invited to apply by submitting the following materials: a cover letter detailing previous research achievements, research interests, and professional aspirations; an up-to-date curriculum vitae; and the names and contact details of three references.The hourly rate range for this position is $31.40 to $33.70. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education:
Associate’s degree

Additional Education Requirements
Combined experience/education as substitute for minimum education

Minimum Experience:
2 years

Addtional Experience Requirements
Combined experience/education as substitute for minimum work experience

Minimum Skills:
Laboratory operations and equipment experience.
Budget and financial experience.

Preferred Education:
Bachelor’s degree

Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Reports to the Clinic Manager of the Department. This position supervises clinical staff, including Support Coordinators, Medical Assistants, and LVN’s.Performs complex and varied administrative and clinical assignments. The Clinical Contact Center (CCC) Supervisor provides leadership, coaching, development, and support to their CCC team as they field calls from clients/patients. The CCC Supervisor will be responsible for identifying training and performance needs, monitoring phone and work queue performance, developing action plans for improving and sustaining team performance as well as participating in and completing special projects as assigned. They will work closely with clinic partners and serve as an escalation point for providers and clinical staff. They will be responsible for ensuring that Health Center and Contact Center policies are followed as well as helping to identify and execute changes in policy and procedure. The CCC Supervisor is expected to set the example of living the Keck Medicine of USC values. This position will report to the Clinic Manager of the Las Vegas Health Center. This position supervises clinical staff, including Medical Assistants and Non Nursing Care Coordinators and Schedulers. The Clinic Contact Center Supervisor performs complex and varied administrative and clinical assignments. This position supervises clinical staff, including Medical Assistants and Non-Nursing Care Coordinators and Schedulers. • Hiring, training, and preparing call center teammates to respond to client/patient questions and complaints and troubleshoot problems with services or products. • Ensuring teammates understand and comply with all call center objectives, performance standards, and policies. • Answering team member questions regarding best practices or difficult calls. • Identifying operational issues and suggesting possible improvements. • Monitoring and evaluating team member performance, providing learning or coaching opportunities, and taking corrective action, if necessary. • Preparing reports and analyzing data to assist management as they determine call center goals. • Proficiency with technology, especially computers, software applications, and phone systems. • Exceptional verbal and written communication skills. • Strong understanding of company products, policies, and services. • Ability to coach, train, and motivate employees and evaluate their performance. • Excellent problem solving, leadership, and customer service skills. • Analytical, efficient, and thorough. • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours. • Working with other supervisors and management team members to support team members and maximize customer satisfaction.Essential Duties:Serves as Clinic Supervisor. Supervises at least two full-time staff or the equivalent, coordinates personnel actions, including, but not limited to performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff.Manages and oversees a team of Clinical Contact Center Staff, measures KPI’s like inbound calls, call waiting, and call abandonment. Improves quality of results by recommending changes.Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.Generates Staff Assignments. Arranges for staff coverage as needed.Trains all clinical staff to ensure compliance with Ambulatory policies.Oversees Special Programs/Projects for the DepartmentActs as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities and special requests. Monitors status of pending items and follows-up, as needed.Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor. Responds to emergency situations using standard emergency protocols and procedures.Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.Coordinates staffing to ensure breaks and meal periods are covered. Provides coverage as needed.Schedules clinic appointmentsPerform other duties as assigned.Required Qualifications:Req High school or equivalentReq Lead or Supervisory experience.Req Clinical & Office management combined with experience in general administration requiredReq Organization/time management skills.Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.Req Must be comfortable with computers and medical terminology.Req Mush have in depth knowledge of all insurance types, including government health programs.Preferred Qualifications:Pref Specialized/technical training Medical Assistant Diploma /Certificate from an accredited program requiredPref Call Center and Customer Service ExperienceRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationThe annual base salary range for this position is $52,000.00 – $82,560.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Ensures that the healthcare enterprise remains a safe place. Maintains safe and secure environment for medical staff/employees, patients, and visitors by patrolling the premises and visitor management. Observes and reports activities and incidents at an assigned site. Preserves order and acts to enforce regulations when assistance is requested by medical staff/employees. Responds rapidly to security emergencies within the hospital or other healthcare settings. While not authorized to carry firearms, may use security defensive equipment (e.g., batons, pepper foam/gel, handcuffs) when necessary, according to training and/or standard procedures. This position requires the full understanding and active participation in fulfilling the Mission of Keck Medical Center of USC. It is expected that the employee will demonstrate behavior consistent with the Core Values of the Keck Medical Center of USC.Essential Duties:The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately.. Additional duties may be assigned, and functions may be modified, according to business necessity.Provide a visible deterrence to crime, prohibited activities, or suspicious activities in public and non-public areas such as the main building, outlying buildings, grounds, parking areas, stairways, tunnels, mechanical areas, patient treatment areasMay provide physical assistance alongside a in-patient staff member, including but not limited to nursing supervisor and / or nursing aid in lifting, transporting, and placing cadavers in a morgue or designated location and patient restraints based on assigned location.Interacts regularly with patients or representatives for status updates and addresses any security related or potential problems; carries out security plans.Escorts and assists visitors, patients, facility personnel, members, and medical staff upon request throughout organization including parking lots and/or hospital premises, including hotel/student housingSuccessfully completes Healthcare Security Competency Tasks and its associated checklist in collaboration with management.Acts to ensure that staff members understand and comply with applicable laws, regulations, standards, policies and procedures.Maintaining composure in dealing with authorities, executives, clients, staff, media, and the public, occasionally under conditions of urgency and in pressure situations.Ability to handle multiple tasks concurrently.Must understand and demonstrate the ability to take protective actions, following established guidelines.The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description.Monitors and assures that policies and procedures related to accuracy, integrity, confidentiality, and security are maintain.Respond quickly and effectively to emergency and non-emergency situations.Ensure the compliance with governmental regulations (HIPAA, FERPA, The Clery Act etc.) and hospital policies. Maintain security documentation as required for outside regulatory agencies (The Joint Commission, HIPPA, etc.). Thorough knowledge of emergency procedure. Follow of company standards as mentioned in Security standard procedure.Ensure material/assets are physically verified while coming in and going out of the premises.Make regular patrol rounds (Physical / Vehicle) of the premises and ensure security measures are adhered.Check security management logbook, emails information daily during your shift assignment.Keep the security supervisor apprised and informed of conditions and security activities in the hospital and clinics.Take information of investigations of all reported crimes, injuries / illness or any unusual incidents; make necessary reports to document incident.Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. Follow time and attendance policy while coming in and going out of the premises. Follow appropriate training and development interventions to ensure an organization committed to its employees. Follow personal grooming, inspection of shifts, uniform, equipment and fitness for duty rules. Follow attendance on behavioral and vocational training programs, and personally conducts key training. Successfully complete modules and training programs.In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the Keck Medical Center of USC Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts and mobilize other staff members if needed.In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.Performs other related duties as assigned or requested; any other job assigned from time to time by the concerned superiors.Required Qualifications:Req High school or equivalentReq 1 year 1 year of related experience required (preferably in a healthcare setting)Req Demonstrated experience in monitoring surveillance system and writing reports.Req Ability to respond quickly and effectively to emergency and non-emergency situationsReq Respond to and report activities which could result in injury to a person or damage to or loss of propertyReq Ability to communicate effectively with diverse people including members, patients, visitors, and medical personnelReq Oral and written communications skills, including the excellent written and spoken English.Req Ability to write accurate, clear, and legible reportsReq Maintain a positive working relationship with facility staff membersReq Knowledge about all security equipment, security operations and computer software.Req Ability to identify critical issues quickly and accurately.Req Physical ability to handle various intervention incidents, including patient restraints and violent subjects.Req Ability to exercise emotional control, judgment, and objectivity.Preferred Qualifications:Pref Experience, knowledge and/or training, in safety, fire protection, civil disturbance, emergency preparedness procedures and planning, C.P.R./AED, Security and Safety issues and standards as set forth by Department of Health Services and The Joint Commission is preferred.Required Licenses/Certifications: Req Driver’s License (CA DMV) Valid current California driver’s license is required.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq California Guard Certification (BSIS) BSIS California Guard Certification Card required and must be maintained by renewal before expiration date.Req International Association for Healthcare Security and Safety (IAHSS) (Basic) IAHSS-International Association for Healthcare Security and Safety (Basic Certification) required within 6 months of hireReq AVADE Workplace Violence Prevention Certification AVADE Workplace Violence Prevention Certification – required within 6 months of meeting eligibility criteria.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Serves as a valued member of the departmental management team as the RN Coordinator on the floor to provide guidance to other RNs, LVNs, MAs and other clinical staff or administrative staff if performing duties for a clinic. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Serves as the primary competency validator/educator for the clinical staff. Able to provide telephone triage for same day appointments, and oversees a team of triage nurses. In addition, as an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting, when required. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Complex, independent problem solving when overseeing a team of clinical floor staff and patient care coordinators with overlap at multiple practice sites or overseeing patient care if working at a clinic. Other duties as assigned.Serves as a valued member of the departmental team as the RN Coordinator to provide guidance to other RNs, LVNs, MAs and other clinical staff or administrative staff if performing duties for a clinic. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention. Collaborate with management in clinical unit operations. Assists with competency validation/education for the clinical staff as needed. Able to provide in person and telephone triage for same day appointments, and collaborate with a team of triage nurses. In addition, as an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting, when required. Ensures patient’s right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Complex, independent problem solving when working as a team of clinical floor staff and patient care coordinators with overlap at multiple practice sites or overseeing patient care if working at a clinic. Other duties as assigned.Essential Duties:Follows policies and procedures: demonstrates ability to access online manuals and referencesActs as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities and special requests. Monitors status of pending items and follows-up, as needed.Ensures that exam rooms and treatment areas are supplied and maintained adequately by support personnel.Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor. Responds to emergency situations using standard emergency protocols and procedures.Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.Transfers learned scientific knowledge into practical application in applying the nursing processASSESSMENT Appropriately completes nursing assessment and screening upon patient arrival at each appointment, in case of need.PROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Educational workshops Assist in the development or updating of patient education materialsBonus Points Professional certification Other:Serves as Lead RN and resource to clinical staff.Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention.Trains and competency validates all clinical staff to ensure compliance with hospital policies as neededUnder the direction of a physician and operating within the scope of practice, triages patient in person and via phone calls and provides guidance and direction to inquiries per protocols.DIAGNOSIS Interprets assessment information and formulates nursing diagnosis PLAN Trains staff to maintain problem list, medication list and allergies listINTERVENTION Administers medications as ordered and completes re-assessments as indicated Completes patient care procedures correctly per policy Delegates tasks based on others’ scope of practice and competency Acts as patient advocateDOCUMENTATION Documentation is complete and correct on all encounters Ensures medication list is current and complete EDUCATION Provide patient and family education as needed based on diagnosis or treatment plan. Train clinical staff on patient and family education as needed.Evaluates nursing competencies for clinical staff as needed.COMMUNICATION Communicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions Effectively triages in person and via phone calls Utilizing e-mail system and messaging systems Communicates effectively with members of the clinical team.ORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities Assists in overseeing daily clinic operational flowOBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Uses two patient identifiers Does not use unapproved abbreviations Uses procedural time out Uses appropriate communication between providers Completes medication reconciliation Maintains audible alarms Hazardous waste management Biohazard Medication Sharps HIPPA OSHA requirements (ie. No food or drink in clinical areas) TJC (continuous survey readiness) Critical values are written, read back and shared with appropriate provider Dictated orders are written down, read back for validation, signed, timed and dated Maintains a safe work environment for self and othersPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Educational workshops Assist in the development or updating of patient education materialsBonus Points Professional certificationPerforms other related duties as assigned.Required Qualifications:Req Bachelor’s degree Nursing Degree in Nursing (BSN)Req 2 years In outpatient/inpatient clinical practice.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, point of care testing, and medication administration, in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Pref Experience in outpatient/clinic setting or endocrinology.Pref Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart AssociationRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $133,120.00 – $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Laboratory Assistant is the department’s primary support system and is responsible for procuring blood samples from patients, for preserving the integrity of specimens and for proper transporting, processing and preparation of all samples. Support from Laboratory Assistants also includes clerical functions such as answering telephone inquiries from other departments of the facility, dissemination of laboratory reports and communicating with referral laboratories utilized by the department.Essential Duties:Obtains blood sample specimens by venipuncture or capillary methods in response to requests for testing by clinicians, with appropriate consideration for the age of the patient.Receives and screens specimens with regard to acceptability as defined by established guidelines.Delivers of blood products to Surgery and for the delivery of surgical specimens to the appropriate sections of the Laboratory.Processes, distributes or packages all specimens received (except Anatomic Pathology samples).Responsible for handling all inquiries for lab results, specimen status and general information regarding the Department and it’s functions.Communicates and interacts effectively and professionally with patients, co-workers and guests of the institution, with appropriate consideration for the age of the patient.Adheres to established Hospital and Departmental policies and procedures.Carries out additional clinical and clerical duties to meet the needs of the Department.Maintains professional growth and development. Actively participates in Department’s Quality Improvement program.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Phlebotomy ProgramReq 1 year Experience in Phlebotomy (preferably in an acute care facility setting).Req Computer skills in Microsoft Office programs including Word, Excel, and PowerPointReq Excellent analytical and organizational skillsReq Excellent written and verbal communication skillsPreferred Qualifications:Required Licenses/Certifications: Req Certified Phlebotomy Technician – CPT (CA DPH)Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)     The hourly rate range for this position is $23.00 – $39.10. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Provides support for Security and Parking Services. Ensures delivery of quality services; regulatory compliance, manages operations efficiently and effectively to achieve service and objectives. Process and record emergency and routine calls for service. Operates a computer dispatch system, and monitors alarms systems. Monitor and direct appropriate response to all calls for service, visually monitor system. The Dispatcher of Security Servicers primary objective will be maintaining a safe, secure and threat free environment. Support the framework for the successful implementation and maintenance of our comprehensive security program. Monitor the support of Hospital and clinics security systems and technology effectiveness.Essential Duties:Involved receiving and relaying calls for assistance via telephone, radio emergency phones (blue lights) or computer terminal; record keeping and reporting functions. Answer and prioritize security calls, ensuring clear communication about timing. Coordinate and dispatch staff in response to ongoing and critical needs.Monitor surveillance equipment, identifying safety hazards and problems and sending staff. Operates a computer dispatch system, and monitors alarms systems.Monitor and direct appropriate response to all calls for service, visually monitor system. Log and track incidents and suspicious alerts, looking for trends.Receives and evaluates information and determines the proper course of action and follows a predefined procedure to disseminate (dispatch) the information to various Security or Public Safety entities.Build and maintain positive relationships with co-workers, employees and faculty/staff, students, vendors, guests, etc. using principles of exceptional customer service.Follows established protocol regarding notification of campus personnel in the event of emergencies.Ability to make judgment calls on sensitive, confidential issues. Ability to work under pressure, exuding a mature demeanor while multi-tasking in a deadline-oriented environment with accuracy and consistency. Ability to work independently and meet deadlines.May provide physical assistance along a staff member, including but not limited to nursing supervisor and/or nursing aid in lifting, transporting, and placing cadavers in a morgue or designated location.Reviews and follows post orders.Maintains a positive, professional environment in full compliance with applicable laws, regulations, standards, organizational policies and procedures.Maintaining composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations.Must understand and demonstrate the ability to take protective actions, following established guidelines.Work closely with other information / communication officers at the University and within the community example local law enforcement.Ensure the compliance with governmental regulations (HIPAA, FERPA, etc.) and hospital policies. Maintain security documentation as required for outside regulatory agencies (The Joint Commission, HIPPA, CDPH etc.).Deal with patients and visitors, guide them as required. Ensure the safety of visitors’ and employees’ vehicles.Inter-department coordination for day-to-day complaints from operations department. Safe custody of all the documents handed over.Ensure material/assets are physically verified while coming in and going out of the premises; maintain inventory control register.Thorough knowledge of emergency procedure Code Red, Code Yellow, Code Green, Code Blue, Code Triage Internal, Code Triage External, Code Silver, Code Pink, and Code Purple.Check security management logbook periodically for quality assurance.Keep the security leadership apprised and informed of conditions and security activities in the hospital.Ensure implementation of company standards as mentioned in Security standard procedure.In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the organizations. Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts and mobilize other staff members if needed.All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.Performs other related duties as assigned or requested; any other job assigned from time to time by the concerned superiors.Required Qualifications:Req High school or equivalentReq 1 year Minimum 1 to 2 years’ experience in working as a dispatcher with extensive knowledge CCTV operations and radio communications.Req Demonstrated experience in monitoring surveillance system and writing reports.Req Working knowledge of security systems.Req Knowledge of communication systems to include two-way radios networksReq Ability to identify critical issues quickly and accurately.Req Physical ability to handle various intervention incidents, including patient restraints and violent subjects.Req Understanding of CAL-OSHA, CDPH, HIPPA, and/or Joint Commission (TJC), Center of Medicare and Medicaid Services (CMS), the California Department of Public Health (CDPH) hospital emergency codes.Req Ability to exercise emotional control, judgment, and objectivity.Req Computer literate and use of departmental computer and computer program software a must.Req Ability to multitask during intake calls and typing incident reports.Req Attention to details, achievement orientation, positive attitude, self-motivation skills.Req Very high internal customer focused orientation with strong customer service and service delivery orientation.Req Oral and written communications skills, including the excellent written and spoken English.Preferred Qualifications:Pref Experience, knowledge and/or training in safety, fire protection, civil disturbance, emergency preparedness procedures and planning, C.P.R./AED, Security and Safety issues and standards as set forth by the Department of Health Services and The Joint Commission is preferred.Required Licenses/Certifications: Req Driver’s License (CA DMV) Valid current California driver’s license is required.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq California Guard Certification (BSIS) BSIS California Guard Certification Card required and must be maintained by renewal before expiration date.Req International Association for Healthcare Security and Safety (IAHSS) (Basic) IAHSS-International Association for Healthcare Security and Safety (Basic Certification) required within 6 months of hireReq Officer Radiation Security Dispatcher (ORS) Officer Radiation Security Dispatcher (ORS) Training Certification required. If none upon hire, must be obtained within 180 days of hire and maintained by renewal before expiration dateReq AVADE Workplace Violence Prevention Certification AVADE Workplace Violence Prevention Certification – required within 6 months of meeting eligibility criteria.Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Southern California Clinical and Translational Science Institute (SC CTSI) is committed to studying and enhancing the clinical research infrastructure for the sake of high-quality research and improved health. The EI Program Coordinator is a position dedicated to ensuring that the institute is an effective data- and metrics-driven organization in order to meet this commitment. In close collaboration with the evaluation leader, institute directors, and core groups, the position will administer the Evaluation & Improvement (EI) program through strategic planning and implementation, team management, coordination, and local and national collaborations.Key Responsibilities:EvaluationPlan, implement, and assess institute-wide evaluation strategies, including metrics and reports.Manage annual progress reporting requirements.Assess the quality of SC CTSI support through long-term tracking and outcome assessment.Engage in evaluation reporting and dissemination activities.Serve as a key resource for evaluation information, expertise, and resources.Advise and support CTSI core groups and strategic managers on evaluation strategies.Manage the delivery of evaluation training and services to core groups, delegating tasks as appropriate.CoordinationDevelop and administer program operating and administrative policies that prioritize 1) continuous quality improvement, 2) outcome and impact monitoring, and 3) principles of diversity, equity, inclusion, and access across all activities.Design, implement, and maintain evaluation infrastructure, including logic models, surveys, databases, notes, reporting systems for consultations, and institutional and public data sources.Identify, implement, and assess approaches to automate or otherwise streamline evaluation activities, including data collection and reporting.Monitor the quality of program operations and adjust as necessary to maintain or enhance program success.Provide leadership and guidance to staff, student workers, volunteers, outside consultants, and others as assigned.National CollaborationServe as an SC CTSI representative in the CTSA Evaluation group(s).Participate in bidirectional exchange with other evaluators in professional societies and with other CTSA hubs in evaluation-focused meetings and outside of these meetings as needed.Actively monitor publications, discussion boards, and newsletters to stay abreast of changes in the field.OtherDevelop, demonstrate, and disseminate innovative strategies for evaluating impact in clinical and translational research.Provide overall support to the EI director as requested.ExperienceAt least 3 years of evaluation or applied research experienceFamiliarity with clinical and translational research and administrative dataExperience in Continuous Quality Improvement (CQI) and/or outcome tracking, ideally within an academic research environmentProject and personnel management experiencePreferred: Master’s Degree in a related fieldPreferred: Experience in CTSA operationsPreferred: Familiarity with publication and grant databases such as PubMed and NIH ReporterSkills Superb organizationAttention to detailClear written communicationQuantitative and qualitative research methodsOnline data collection (e.g., Qualtrics, REDCap, Flight Tracker)Data analysis software (e.g., Tableau, SPSS, Dedoose)Project management software (e.g., Monday.com)Google WorkspaceThe hourly salary range for this position is $29.44 – $37.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.  Minimum Education: Bachelor’s degree

Addtional Education Requirements Combined experience/education as substitute for minimum education
Minimum Experience: 2 years

Minimum Skills: Directly related project or administrative experience.
Preferred Education: Master’s degree

Preferred Experience: 3 years

The Account Representative provides administrative support to the Consolidated Billing Office (CBO). Provide support, data entry, research and projects in assigned unit. Work as a member of the billing team to provide smooth operational flow resulting in optimum customer (internal and external) satisfaction and effective/efficient processes. Ensures that all related documents are accurately sorted and separated to ensure the appropriate billing needs and processes are addressed according to a complex set of guidelines for each client and/or payor. This position may be If Assigned to Payment Posting: Prepare and reconcile payment batches, input payment data, review reports for accuracy, makes corrections as necessary. The Account Representative will maintain consistent productivity standards as appropriate for their unit as well as maintain an average of 90% (score of 9.0) or better on Quality ReviewsEssential Duties:Collects and audits patient charge slips and reports. Obtains missing information, such as charge slips, patient demographics and insurance information.Assigns CPT-4 and ICD-9CM codes to medical services and diagnoses. Enters charge data into billing system. Verifies the accuracy of data entered. Mails insurance claims and patient statements. Prepares attachments, such as Explanation of Benefits copies, for secondary billing.Generates routine computer reports and/or printouts.Review and correct minor claim errors identified in front-end claim editor. Makes charge corrections as requested by coders and collectors.Maintains files on all documentation such as charge slips, Explanations of benefits, and client or patient information. Prepares and distributes reports.Verify insurance eligibility for assigned clinics. Registers patients into data system as necessary. Assists the department with insurance related projects for revenue collections.Reviews missing charges as identified in data system. Contacts department or providers to obtain missing information to clear missing charge.Reviews Explanations of Benefits from third party payors to determine if payment was made correctly and if denials can be re-billed. Obtains missing information, such as charge slips, patient demographics and insurance information.Prepares and reconciles payment batches accurately. Corrects errors or problems. Inputs data into billing system. Monitors reports for accuracy. Processes all forms of payments, including cash, checks and credit cards. Enters payment data into billing system and adjusts financial class to process balance of invoice.Provides assistance and guidance to the billing staff in resolving payment-related issues. Notifies supervisor of ongoing problemsPrepares deposits. Maintains files on all documentation such as charge slips, Explanations of benefits, and client or patient information. Prepares and distributes batch report.Performs other related duties as assigned or requested.Required Qualifications:Req High school or equivalentReq 2 years 2 to 3 years’ experience in medical billing, coding, charge entry.Req Working knowledge of CPT & ICD-9 and ICD-10.Req Experience with Computerized billing systems, Computer Peripheral Equipment, Fax, Personal Computer, Photocopier, and Scanning, and laws governing charging and collection efforts.Req Knowledge of compliance, cost reimbursement, and insurance negotiating procedures.Req Ability to maintain confidentiality of sensitive information. Ability to recognize, evaluate, solve problems, and correct errors.Req Ability to deal courteously with patients and the public.Req Skill in establishing and maintaining effective working relationships with medical/office staff, insurance, organizations and the public.Req Excellent verbal and written communication skills.Req Ability to multi-task in a fast paces environment, prioritize projects and work independently with attention to detail.Req Demonstrate a high level of professionalism, customer service and interpersonal skills and operate under strict confidentiality.Preferred Qualifications:Pref Working knowledge of Medicare, Medi-Cal/Caid, HMO, PPO, Commercial and Private Pay preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Account Representative provides administrative support to the Consolidated Billing Office (CBO). Provide support, data entry, research and projects in assigned unit. Work as a member of the billing team to provide smooth operational flow resulting in optimum customer (internal and external) satisfaction and effective/efficient processes. Ensures that all related documents are accurately sorted and separated to ensure the appropriate billing needs and processes are addressed according to a complex set of guidelines for each client and/or payor. This position may be If Assigned to Payment Posting: Prepare and reconcile payment batches, input payment data, review reports for accuracy, makes corrections as necessary. The Account Representative will maintain consistent productivity standards as appropriate for their unit as well as maintain an average of 90% (score of 9.0) or better on Quality ReviewsEssential Duties:Collects and audits patient charge slips and reports. Obtains missing information, such as charge slips, patient demographics and insurance information.Assigns CPT-4 and ICD-9CM codes to medical services and diagnoses. Enters charge data into billing system. Verifies the accuracy of data entered. Mails insurance claims and patient statements. Prepares attachments, such as Explanation of Benefits copies, for secondary billing.Generates routine computer reports and/or printouts.Review and correct minor claim errors identified in front-end claim editor. Makes charge corrections as requested by coders and collectors.Maintains files on all documentation such as charge slips, Explanations of benefits, and client or patient information. Prepares and distributes reports.Verify insurance eligibility for assigned clinics. Registers patients into data system as necessary. Assists the department with insurance related projects for revenue collections.Reviews missing charges as identified in data system. Contacts department or providers to obtain missing information to clear missing charge.Reviews Explanations of Benefits from third party payors to determine if payment was made correctly and if denials can be re-billed. Obtains missing information, such as charge slips, patient demographics and insurance information.Prepares and reconciles payment batches accurately. Corrects errors or problems. Inputs data into billing system. Monitors reports for accuracy. Processes all forms of payments, including cash, checks and credit cards. Enters payment data into billing system and adjusts financial class to process balance of invoice.Provides assistance and guidance to the billing staff in resolving payment-related issues. Notifies supervisor of ongoing problemsPrepares deposits. Maintains files on all documentation such as charge slips, Explanations of benefits, and client or patient information. Prepares and distributes batch report.Performs other related duties as assigned or requested.Required Qualifications:Req High school or equivalentReq 2 years 2 to 3 years’ experience in medical billing, coding, charge entry.Req Working knowledge of CPT & ICD-9 and ICD-10.Req Experience with Computerized billing systems, Computer Peripheral Equipment, Fax, Personal Computer, Photocopier, and Scanning, and laws governing charging and collection efforts.Req Knowledge of compliance, cost reimbursement, and insurance negotiating procedures.Req Ability to maintain confidentiality of sensitive information. Ability to recognize, evaluate, solve problems, and correct errors.Req Ability to deal courteously with patients and the public.Req Skill in establishing and maintaining effective working relationships with medical/office staff, insurance, organizations and the public.Req Excellent verbal and written communication skills.Req Ability to multi-task in a fast paces environment, prioritize projects and work independently with attention to detail.Req Demonstrate a high level of professionalism, customer service and interpersonal skills and operate under strict confidentiality.Preferred Qualifications:Pref Working knowledge of Medicare, Medi-Cal/Caid, HMO, PPO, Commercial and Private Pay preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Account Representative provides administrative support to the Consolidated Billing Office (CBO). Provide support, data entry, research and projects in assigned unit. Work as a member of the billing team to provide smooth operational flow resulting in optimum customer (internal and external) satisfaction and effective/efficient processes. Ensures that all related documents are accurately sorted and separated to ensure the appropriate billing needs and processes are addressed according to a complex set of guidelines for each client and/or payor. This position may be If Assigned to Payment Posting: Prepare and reconcile payment batches, input payment data, review reports for accuracy, makes corrections as necessary. The Account Representative will maintain consistent productivity standards as appropriate for their unit as well as maintain an average of 90% (score of 9.0) or better on Quality ReviewsEssential Duties:Collects and audits patient charge slips and reports. Obtains missing information, such as charge slips, patient demographics and insurance information.Assigns CPT-4 and ICD-9CM codes to medical services and diagnoses. Enters charge data into billing system. Verifies the accuracy of data entered. Mails insurance claims and patient statements. Prepares attachments, such as Explanation of Benefits copies, for secondary billing.Generates routine computer reports and/or printouts.Review and correct minor claim errors identified in front-end claim editor. Makes charge corrections as requested by coders and collectors.Maintains files on all documentation such as charge slips, Explanations of benefits, and client or patient information. Prepares and distributes reports.Verify insurance eligibility for assigned clinics. Registers patients into data system as necessary. Assists the department with insurance related projects for revenue collections.Reviews missing charges as identified in data system. Contacts department or providers to obtain missing information to clear missing charge.Reviews Explanations of Benefits from third party payors to determine if payment was made correctly and if denials can be re-billed. Obtains missing information, such as charge slips, patient demographics and insurance information.Prepares and reconciles payment batches accurately. Corrects errors or problems. Inputs data into billing system. Monitors reports for accuracy. Processes all forms of payments, including cash, checks and credit cards. Enters payment data into billing system and adjusts financial class to process balance of invoice.Provides assistance and guidance to the billing staff in resolving payment-related issues. Notifies supervisor of ongoing problemsPrepares deposits. Maintains files on all documentation such as charge slips, Explanations of benefits, and client or patient information. Prepares and distributes batch report.Performs other related duties as assigned or requested.Required Qualifications:Req High school or equivalentReq 2 years 2 to 3 years’ experience in medical billing, coding, charge entry.Req Working knowledge of CPT & ICD-9 and ICD-10.Req Experience with Computerized billing systems, Computer Peripheral Equipment, Fax, Personal Computer, Photocopier, and Scanning, and laws governing charging and collection efforts.Req Knowledge of compliance, cost reimbursement, and insurance negotiating procedures.Req Ability to maintain confidentiality of sensitive information. Ability to recognize, evaluate, solve problems, and correct errors.Req Ability to deal courteously with patients and the public.Req Skill in establishing and maintaining effective working relationships with medical/office staff, insurance, organizations and the public.Req Excellent verbal and written communication skills.Req Ability to multi-task in a fast paces environment, prioritize projects and work independently with attention to detail.Req Demonstrate a high level of professionalism, customer service and interpersonal skills and operate under strict confidentiality.Preferred Qualifications:Pref Working knowledge of Medicare, Medi-Cal/Caid, HMO, PPO, Commercial and Private Pay preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.