Research Administrator Jobs

As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and education to the patient and family in accordance with the standards, policies, and practices in a compassionate, supportive, and therapeutic environment.Essential Duties:Follows policies and procedures; demonstrates ability to access online manuals.Transfers learned scientific knowledge into practical application in applying the Nursing Process.ASSESSMENT Appropriately completes Nursing Assessment upon patient admission, at each shift and with change of condition. Completes patient acuity by 0200/1400 daily.DIAGNOSIS Interprets assessment information and formulates Nursing Diagnoses.PLAN Develops Plans of Care with individualized interventions. Documents expected/projected patient outcomes. Reviews/Revises/Updates Plans of Care daily based on evaluation and interpretation of patient outcomes.INTERVENTION Administers medication and IV therapy appropriately at prescribed intervals. Completes patient care procedures correctly per policy at prescribed intervals. Delegates tasks based on others’ scope of practice and competency. Acts as patient advocate. Manages restraint use per policy Attempts alternative non-restraint measures first. Assures complete MD order per policy. Ensures MD assessment per policy. Assures patient monitoring per policy. Ensures Restraint Audit Form is completed each shift.DOCUMENTATION Documentation is complete and correct on all flow sheets and chart forms: Admission Assessment Pain scale assessment and reassessment before and after intervention Daily flow sheet Restraint flow sheet Diabetes flow sheet Educational flow sheet Kardex Care Plan Risk Assessment & Reassessment upon Fall MAR Equipment & Supplies Intra and Inter Facility Transfer Forms Belonging Tracking Form Ensures orders are transcribed and signed off prior to the end of the shift. Completes 12h/24h chart checksEDUCATION Provides patient/family education as needed Room/unit orientation Plan of Care Identifies knowledge deficits related to diagnoses and care Uses and provides MICROMEDEX information to patients and families.TRANSFER & DISCHARGE Collaborates with Case Manager and/or physician regarding discharge planning. Ensures all transfer paperwork is completed. Ensures belongings are sent with patient.EQUIPMENT Utilizes patient care equipment appropriately and safely according to manufacture guidelines IV pump Feeding pump PCA pump Epidural pump Sequential compression device Wound VAC Heating pad/pumpCOMMUNCATION Communicates effectively with all members of the healthcare team including patient and family: Shift to shift report Physician Rounds Patient/family interactions MDP Rounds Hand-Off reports Facility E-mail Student/New employee/Contract employeeORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities. Takes meal breaks without incurring overtime. Completes shift on time.OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Patient identifiers Unapproved abbreviations Universal Protocol (Procedural Time Out) Hand-Off Medication Reconciliation Clinical Alarms Other Hazardous waste management Biohazard Medication Sharps HIPAA OSHA requirements (i.e. no food or drink in clinical areas) JCAHO – continuous survey readiness Critical Values § Write Down § Read Back § Follow up Telephone order § Appropriate § Documented § Signed, Timed and Dated § Stamped § Entered into unit log Maintains safe practice in the work environment § Correct body mechanics § Electrical safety § Infection Control Procedures § Hand WashingMANAGEMENT OF THE CARE OF MEDICAL SURGICAL PATIENTS (6N) Demonstrates the ability to manage patients with THA. (6N) Demonstrates the ability to manage patients with TKA. (6N) Demonstrates the ability to manage patients with spinal surgery (6S) Demonstrates the ability to maintain isolation precautions, respiratory and nutrition care specific to cystic fibrosis patients. (6S) Demonstrates the ability to manage medications and maintain protective isolation precautions for patients with abdominal organ transplants (6S) Institutes safety precautions and skin care for patients with hepatic encephalopathy.MANAGEMENT OF THE CARE OF PATIENTS IN THE INTENSIVE CARE UNIT/S Demonstrates the ability to manage complex critically ill patients. Neurosurgery, thoracic-forgut, gastric bypass, orthopedic. Liver/kidney/pancreas transplants, hepatobiliary. Open heart, heart and lung transplants. Demonstrates the ability to manage advanced therapeutic modalities. Hemodynamic monitoring. Continuous renal replacement therapy (CRRT, CVVHD). Ventriculostomy, intracranial pressure monitoring. Ventricular assist devices, balloon pumps.MANAGEMENT OF THE CARE OF PATIENTS IN THE STEPDOWN/TELEMETRY UNITS Demonstrates the ability to manage high acuity patients requiring specialized monitoring and care. Status post open heart, heart transplant, lung transplant. Status post liver/kidney transplants, orthopedics, hepatobiliary, general surgeries. Status post thoracic-forgut, gastric bypass, neurology, neurosurgery. Demonstrates the ability to manage advanced therapeutic modalities. Ventilator care. Arterial/CVP lines. Ventricular assist devices. Lumbar drains.MANAGEMENT OF THE CARE OF PATIENTS UNDERGOING DIALYSIS TREATMENT Initiates, performs and terminates all dialysis treatments according to policy and dialysis standards of care. Reviews all orders and labs prior to initiating treatments. Informs patient of treatment plan. Completes all documentation completely and according to policy on the dialysis treatment record. Performs all pre-treatment safety checks. Performs appropriate machine maintenance according to dialysis policies and procedures. Checks charts for dialysis orders prior to arriving on the unit with the dialysis equipment. Calls physicians for orders early in the shift when orders for dialysis have been placed, but no treatment orders are written. Completes med/surg dialysis treatments on 3S whenever there are more than 2 med/surg patients scheduled.MANAGEMENT OF THE CARE OF THE PSYCHIATRIC PATIENT Engages patients in therapeutic interactions Maintains therapeutic milieu Assesses and monitors for patient safety including: Contraband assessment upon admission, change of shift and prn. Initiates and participates in treatment planning. Monitors locked doors into and out of the unit. Logs in Visitors and assesses for contraband. Follows patients’ legal status q shift and communicates with Department of Mental Health and other agencies as required Administers psychotropic medications only after proper consent and documentation Initiates and participates in treatment planning. Submit Fire Arms Reporting FormBEHAVIORAL RESTRAINTS Demonstrates de-escalation techniques as an effort to prevent the need for behavioral restraint/seclusion. Applies behavioral restraint/seclusion when appropriate. Continuously monitors patients for safety (or delegates as appropriate). Ensures physician assessment of patient within 1 hour of application of restraint/seclusion and then at least every 8 hours. Obtains physician orders per policy. Notifies Manager of all behavioral restraint incidences. Contacts significant other as allowed by patient. Completes debriefing, with patient if appropriate, after the incident.QUALITY MEASURES § Accurately identifies patient that fit Core Measure criteria § Completes Core Measure Documentation § Identifies and participates in data collection and process improvements related to Nurse Sensitive Quality IndicatorsPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Relief Charge Nurse Nursing committees/councils Hospital Teams Unit Based Projects Research Published peer review articleBONUS POINTS § Preceptor (5) § Professional Certification (5) § More than 8 Non-mandatory CEH (3) § USCUH Nurse Week Recognition (5) § Monthly Hospital or Unit Spirit Award Winner (1) § Public nursing recognition (3)Performs other related duties as assigned.Required Qualifications:Req Bachelor’s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Req Committed to excellence in patient care and customer service.Req Demonstrates ability to work independently with minimal direction and supervision.Preferred Qualifications: Pref 1 year One year experience in a non-invasive Cardiology setting immediately prior to application, with experience in all non-invasive modalities preferredPref 1 year One year experience in Coronary or Surgical Intensive Care setting immediately prior to application preferredRequired Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart AssociationThe hourly rate range for this position is $44.00 – $95.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Patient Access Supervisor is responsible for overseeing the day-to-day activities of Patient Access Representatives, ensuring optimal performance in registration accuracy, collections, productivity, and quality. This role requires the ability to work under fast-paced and dynamic conditions with a high degree of accuracy and professionalism, across all departmental functions. The Supervisor must exhibit strong communication skills, demonstrate leadership, and collaborate with the Senior Manager/Manager to support departmental and organizational goals. This position serves as the acting manager in their absence and must be available for on-call duties and variable shifts as needed for business operations.Pay TransparencyThe annual salary range for this position is $46,592.00 – $61,152.00. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.POSITION SUMMARY
Under the direction of the Admitting Manager, the Admitting Supervisor is responsible for supervising the Admitting Staff, including but not limited to in-service education, staff organization, evaluations, continuous quality improvement and guest relations promotion/satisfaction. The Admitting Supervisor leads by example and contributes to the professional, courteous, and efficient operation of the department at all times. Maintaining an acceptable patient flow and ensuring that all patients receive prompt and courteous attention is of great importance. The Admitting Supervisor monitors the work in the department for accuracy, timeliness and compliance with laws and regulations through various tools.

Minimum Education:
High School or equivalent

Minimum Experience:
3 years Experience in a Hospital Admitting Department.
1 – 2 years Previous experience in a lead or supervisor role in patient access.

Minimum Skills:
In-depth knowledge of all functions of the Admitting Department.
Proficiency in all insurance types, including government health programs (e.g., Medicare, Medicaid).
Knowledge of hospital and departmental policies, EMTALA regulations, and registration standards.
Strong communication skills, including the ability to speak, read, and write English proficiently.
Demonstrated ability to work independently with minimal supervision.
Proficiency with computers and medical terminology.
Ability to effectively communicate with individuals from diverse socio-economic and ethnic backgrounds under stressful conditions.
Strong interpersonal skills to foster positive working relationships with internal and external stakeholders.

Required Certifications:
Basic Life Support (BLS) Healthcare Provider from American Heart Association – Within 30 days of hire.
Management of Assaultive Behavior – MAB If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.

Preferred Education:
Bachelor’s Degree In related field.

The Specialist, Procedural Supply Chain completes various operational functions of supply chain management within procedural departments such as Perioperative, Cath Lab, EP, GI, and IR. This role ensures the integrity and precision of inventory management, maintains organized and compliant storage environments, and upholds all safety and regulatory protocols. The Specialist works collaboratively with clinical and supply chain teams to guarantee the timely and reliable delivery of essential supplies that directly support patient care. The Specialist is accountable for ensuring compliance with order specifications, including supporting and conducting inventory audits, maintaining precise and current records, and promptly reporting any discrepancies or quality issues to management. The Specialist must engage effectively with a variety of stakeholders, anticipate needs, and adapt quickly to the changing priorities of a dynamic clinical environment.Essential Duties:Collaborates closely with clinical teams to anticipate and meet supply needs, ensuring timely delivery and alignment with procedural requirements. Implements products into the OR after being approved by the clinical value analysis committee and delivering special orders.Partners with clinical staff in surgical operations through case picking, prepares and reviews surgical case carts, and accurately manages implant and tissue inventory.Ensures full compliance with safety and regulatory standards by consistently applying and enforcing all safety protocols and organizational guidelines.Utilizes inventory management systems for both stock and non-stock items, maintaining a seamless flow of materials.Leads regular inventory audits, maintaining precise and up-to-date records through continuous verification and documentation.Contributes to continuous improvement initiatives and process enhancement projects aimed at optimizing supply chain efficiency and reliability.Employs inventory management systems (MMIS) to track and coordinate vendor-direct, consignment, and just-in-time (JIT) inventory with precision.Provides training and mentorship to supply chain staff working within procedural areas, ensuring adherence to best practices and performance standards. Attends clinical department huddles, rounds with clinical staff.Assists with communication between Supply Chain Leadership and procedural department leadership to establish supply chain strategies.Ensures that excess stock from surgical procedures is reintroduced to the supply chain and credited in a timely manner.Communicates and follows up with Purchasing buyers regarding supply chain managed surgical or procedural products.Executes the organized put-away of supplies into clean rooms, carts, and other procedural supply locations, ensuring proper rotation and adherence to established protocols. Conducts thorough inspections of all supply locations to identify products approaching expiration and ensures timely removal in strict accordance with policy.Maintains storage areas for maximum efficiency, ensuring all supplies are aligned with operational needs. Responds to procedural clinical supply requests with professionalism and urgency.Inspects incoming shipments and identifies, documents, and promptly reports any shipment discrepancies, inventory inaccuracies, or quality issues to management for swift resolution within the procedural areas.Performs additional duties as assigned to support departmental goals and operational excellence.Required Qualifications:Req High School or equivalent High school diploma or equivalent requiredReq 1 year Experience with inventory management systems and softwareReq Strong attention to detail and organizational skills to manage inventory and maintain accurate recordsReq Effective communication and interpersonal abilities to interact with various stakeholders and ensure smooth operationsReq Ability to follow safety protocols and guidelines to ensure compliance with safety and regulatory standardsReq Problem-solving skills and adaptability in a fast-paced environment to quickly address issues and adapt to changing circumstancesReq Ability to work collaboratively with team members and other departments to maintain a seamless supply chain processPreferred Qualifications:Pref Bachelor’s Degree In business administration, Supply Chain Management or a related fieldPref 1 – 2 years Hospital experience in the OR/ Procedural Materials Management areasPref Experience in a healthcare setting such as a health system or life sciences manufacturerPref Proficiency in inventory management systems to track and manage inventoryPref Basic knowledge of medical supplies and equipment to understand the types and uses of medical suppliesPref Specialty Certification CSPD or Surgical Tech certificate preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking an Administrative Assistant I in the Dornsife Academic Support Hub. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences.Based on a divisional framework, the Academic Services Hubs will provide staff support to approximately 35 departments across Dornsife. Each hub will serve one division and the number of departments per division varies. The mission of the Dornsife Academic Service Hubs is to provide optimal, localized support to academic departments by providing specialized services that foster the academic, instructional, and research-driven engagement of faculty, staff and students in the Dornsife community.Responsibilities:The Administrative Assistant I in Life Sciences will lead department activities within the hub, which may include but will not be limited to the following:Perform administrative duties for academic departments.Arrange vendor services and other event coordination tasks.Respond to inquiries and requests for information requiring knowledge of departmental and university policies and procedures.Assist with maintaining office equipment and purchases.Screen and prioritize incoming calls, determining what contact or action is required.Manage front desk, student workers and foster welcoming environment.Ensure confidentiality and controls access to sensitive information.Coordinate departmental events; may attend to ensure satisfactory outcome.Coordinate distribution of office supplies to department offices.Coordinate and distribute mailings and packages to each department.Preferred Qualifications:Experience in specialized clerical and administrative experience in a university environment.Ability to prioritize tasks according to need and urgency.Excellent organizational and time management skills.Strong communication and interpersonal skills.Hourly range:The hourly rate range for this position is $23.89 – $26.66. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.This position is on-campus/hybrid depending on the role.Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.Required Documents and Additional Information:Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.Minimum Education: Associate’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Field of Expertise: Secretarial or specialized clerical, including some administrative experience.

Location:  San Diego, CAThe USC Keck School of Medicine – Alzheimer Therapeutic Research Institute (ATRI), located in San Diego, California is an academic institute comprised of an expert panel of scientific collaborators committed to advancing the development of new treatments for Alzheimer’s Disease (AD) through innovative clinical trials.ATRI is looking for an Assistant Research Administrator to support the Finance Department.  Duties will include, but are not limited to:Preparation of routine proposals within parameters of sponsored and non-sponsored research guidelines. Develop, prepare and finalize project budgets.Serve as liaison and active partner between principal investigators, Office of Sponsored Research, research groups, and other departments. Collaborate with the Office of Sponsored Research to ensure awards are set up properly.Review and understand the terms and conditions of sponsored projects administered, including cost-sharing awards, if applicable.Monitors post award spending and commitment activity.  Reviews and certifies monthly expenditure statements and facilitates quarterly review.Monitors reports supporting project status and uses forecasting and decision aides under guidance.Participate in contract closeout process and audit inquiries. Coordinates and organizes events related to sponsored projects, such as conferences, meetings, site visits, or sponsor reviews, as needed.Participates in and contributes to process improvements and group projects, as required.Salary is dependent on education and experience.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.The hourly rate range for this position is $35.34 – $45.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education:
Bachelor’s degree Combined experience/education as substitute for minimum education
Minimum Experience:
1 Year
Minimum Field of Expertise:
A Bachelor’s Degree or equivalent combination of education and experience with broad knowledge of relevant research computer software, e.g.: Microsoft Access, Word, Excel, PowerPoint; Outlook, SPSS, Visio, and SunGard. Experience in creating and analyzing statistical reports. Must be able to utilize computer technology to access data, maintain records and generate reports. Proven oral and written communication skills to interact with other employees.

The Mrs. T.H. Chan Division of Occupational Science and Occupational Therapy at the University of Southern California invites applicants for one full-time 13-month, fixed term, clinical staff position at the Occupational Therapy Faculty Practice. The successful candidate will complete the AOTA approved Occupational Therapy Faculty Practice Mental Health Fellowship by engaging in didactic and clinical education, mentored service delivery and non-mentored service delivery. Under the supervision of a fellowship director and faculty mentor, the fellow will provide occupational therapy care using a Lifestyle Redesign® approach to patients with a variety of chronic mental and physical health conditions. Major duties include patient evaluation and treatment planning for effective patient outcomes, patient care documentation, attendance at patient care related meetings, participation in interdisciplinary team meetings, maintenance of an appropriate level of productivity, participation in program development/quality improvement/scholarly activities, and tracking progress towards fellowship outcomes. While participating in patient care, fellows will also complete Lifestyle Redesign® Certification course requirements in order to be eligible to apply for certification upon completion of the fellowship. Candidate must demonstrate knowledge of current practice in the field of Occupational Therapy, effective verbal and written communication skills, and mature and sound judgment.Job Accountabilities:Assesses and evaluates patient’s condition.Plans, coordinates and implements appropriate occupational therapy program.Monitors progress and reviews with other medical personnel.Records data, schedules appointments, charts progress, maintains files.Supervises and directs activities of student workers and/or volunteers, as required.Utilizes and maintains equipment safely and effectively.Documents patient treatment and progress in accordance with third party payor guidelines.Consults with physicians regarding evaluation, treatment and progress of patients and makes recommendations for physician follow-up care.Participates in planning and delivery of instructional material to staff, other allied health personnel and general public. Aids in administration and organization of all occupational therapy department activities and responsibilities as requested.Maintains compliance with established University and department policies and procedures, quality assurance, safety, environmental, infection control and complies with requirements of accreditation and regulatory agencies.Participates in quality assurance program and continuously evaluates services to ensure highest standards of patient care are maintained.Participates in in-service education programs and professional associations.Performs other related duties as assigned or requested.  The University reserves the right to add or change duties at any time.Job Qualifications:Minimum eligibility requirements:Having graduated from an occupational therapy program accredited by ACOTE or graduated from an OT program approved by the World Federation of Occupational Therapists (WFOT); Masters or doctoral degree in occupational therapy Licensed in state or jurisdiction of the fellowship programCurrent BCLS CPR certification and knowledge of emergency first aid proceduresPreferred Requirements:Demonstrates clinical practice or academic learning experiences in areas of mental health and lifestyle management treatment OR demonstrates a strong interest in becoming an expert in Lifestyle Redesign interventions. Demonstrates experience in areas of clinical practice either through fieldwork or previous employment. Demonstrates desire to participate in clinical teaching, research, program development and quality improvement efforts The hourly rate range for this position is $28.50 – $31.50. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. Minimum Education: Bachelor’s degree
Minimum Experience: 2 years
Minimum Field of Expertise: Registered Occupational Therapist with background in related field. Current BCLS CPR certification and knowledge of emergency first aid procedures.

Student Conduct / Community Expectations CoordinatorOffice of Community Expectations (OCE)Application Process:Please include a cover letter with your resume/CV.About Office of Community Expectations (OCE)The Office of Community Expectations (OCE) works to provide preventative education regarding student behavior policies to students and Recognized Student Organizations. This office works together with other key members of the university to implement the university’s Unifying Values outlined in our student handbook, as it relates to students and community expectations.The mission of the Office of Community Expectations (OCE) is to promote student accountability, community standards, and responsibility.  We strive to achieve this through proactive education, preventative interventions, an individualized developmental approach, and a connection to the greater USC community and its resources. About the OpportunityThe Community Expectations Coordinator is responsible for Investigating, processing and resolving reported incidents of conduct of a non-academic nature by students in violation of the university’s student handbook and other university policies. Promotes and ensures accountability to and understanding of university practices and policies through intervention and disciplinary action and serves as a primary point of contact for students, faculty, staff, and external parties and witnesses.Job accountabilities include:Meets with students through informal and formal processes to discuss reported incidents of alleged non-academic misconduct. Conducts investigations, when necessary, as outlined in the university’s student handbook and other university policies. Determines and processes investigative plan and timeline. Identifies and interviews faculty, staff, respondents, and witnesses, and serves as the primary case processor and point of contact for all interested parties. Gathers, reviews, and analyzes information/ evidence as outlined in the student handbook and other university policies.For formal resolutions, convenes and conducts hearings with student respondents and advisors to inspect and review all information/evidence and allegations brought against respondents. Conducts further investigation as appropriate. Weighs information/evidence from various sources, determines credibility, makes a determination of responsibility when supported by the information/evidence, and proactively identifies non-academic conduct violating the student handbook and other university policies.Prepares and maintains necessary reports based on investigative determinations, documenting the chronology and content of the investigation and information/evidentiary review process. Resolves cases, renders findings of responsibility when supported by the information/evidence and determines violations of policy. Determines outcomes as appropriate that support the mission, values, health, safety and wellbeing of the university community and the mission of the office. Ensures students complete assigned outcomes. Provides information as needed to the appeals coordinator.Communicates and provides information about the disciplinary review process. Provides guidance and support resources to students involved in the investigation and disciplinary review process. Tracks case developments, completion and follow-up including outcome compliance. Identifies trends in student non-academic incidents in various campus communities for education and outreach.Provides consultation when appropriate to faculty, staff, and other members of the USC community regarding the conduct review process. Provides training to individuals or groups relevant to policies governing the university’s student handbook and other university guidelines as appropriate. Develops, plans, and presents student, parent, and faculty/staff educational programs. Assists in preparation or updates of publications. Provides training and guidance to graduate and undergraduate workers.Collaborates and coordinates with campus partners, faculty, and staff as appropriate to mitigate threat and increase student support. Addresses and responds to student behavioral problems and mental health concerns. Guide students in examining their decision-making process within the context of their health, safety and wellbeing, and adjustment to campus life. Educates students about community expectations related to the student handbook at USC. Guides students in identifying problems, resources, and developing strategies to best address issues that pose challenges to students’ personal and educational success; helps students refine conflict resolution and decision-making skills; refers students to appropriate resources to address issues of concern.Maintains compliance with federal and state laws regarding privacy. Maintains compliance with university policy and legal mandates regarding fair process and student procedural rights. Maintains statistical data, department and student records, documentation of procedural compliance, communication, and case management.Assists with the review panel recruitment and training and website updates and communications; works with various student populations on the campus, as assigned.Engages proactively in the USC community in outreach, prevention and educational efforts related to the university’s community expectations.Participates in campus activities, events, and celebrations to enhance office visibility (e.g., new student orientation, move-in, Homecoming, Commencement, etc.).Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities. Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety.Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold the principles of the USC Code of Ethics. Performs other related duties as assigned or requested.Application Procedure: Please include a cover letter with your CV/resume. It can be added to the application at the same time/place you add your CV/resume.Job Qualifications:Minimum Education: Master’s degree, Combined experience/education as a substitute for minimum education.Minimum experience: 3 years in directly related fieldMinimum field of expertise: Directly related experience in advising, investigating, student conduct and/or adjudicating misconduct cases and handling grievance processes.Demonstrated ability to make thoughtful and effective recommendations in conduct-related matters.Demonstrated critical thinking, communication, and writing skills.Preferred Education: Master’s degreeThe annual base salary range for this position is $78,256.44 – $82,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.#LI-MN1Minimum Education:
Master’s degree

Addtional Education Requirements
Combined experience/education as substitute for minimum education

Minimum Experience:
3 years

Minimum Skills:
Directly related experience in student support services.
Demonstrated interpersonal, critical thinking and communication skills.
Demonstrated analytical and/or problem solving capabilities.
Ability to deal objectively and tactfully with sensitive, confidential information.
Ability to conduct interviews and investigations.
Ability to present ideas clearly and effectively, both orally and in writing.

Preferred Education:
Master’s degree

Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Reports to the Clinic Manager of the Department. This position supervises clinical staff, which may include Support Coordinators, Medical Assistants, and LVN’s.The Clinic Supervisor performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Reports to the Clinic Manager of the Las Vegas Clinic. This position supervises clinical staff, including Medical Assistants and Non Nursing Care Coordinators and Schedulers.Essential Duties:Serves as Back Office Clinical Supervisor. Supervises at least two full-time staff or the equivalent, coordinates personnel actions, including, but not limited to performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff.Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.Generates Daily Room/Staff Assignments. Arranges for staff coverage as needed.Trains all clinical staff to ensure compliance with hospital policies.Oversees Special Programs/Projects for the Department, including, but not limited to USC Workers Compensation Program, assists in developing clinic procedures and protocols.Acts as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities and special requests. Monitors status of pending items and follows-up, as needed.Ensures that exam rooms and treatment areas are supplied and maintained adequately by support personnel.Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor. Responds to emergency situations using standard emergency protocols and procedures.Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.Coordinates staffing to ensure breaks and meal periods are covered. Provides coverage as needed.Schedules clinic appointments and surgery appointments. Coordinates authorizations for surgical appointments. Manages block time.Balances cash drawer daily per USC policy. Ensures copays and other cash payments are collected. Ensures all Batches are closed out at the end of each clinic day.Other administrative/analytical work as required, including preparing meeting agendas on an as needed basis.Performs other duties as assigned.Required Qualifications:Req High School or equivalentReq 2–5 years In a related roleReq Lead or Supervisory experience.Req Clinical & Office management combined with experience in general administration requiredReq Organization/time management skills.Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.Req Must be comfortable with computers and medical terminology.Req Mush have in depth knowledge of all insurance types, including government health programs.Preferred Qualifications:Pref Specialized/technical training Medical Assistant Diploma /Certificate from an accredited programRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationThe annual base salary range for this position is $68,640.00 – $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Nurse Practitioner (NP) has a specialized skill and knowledge related to the setting in which they practice and perform physical exams, collects and documents data, conducts approved diagnostic and therapeutic procedures, orders and schedules laboratory studies and professional consultations, prescribes appropriate interventions and medications, and provides direct patient care services, according to established evidence-based clinical practice standards. The NP contributes to excellence in patient care, research, teaching, consulting, and provides leadership to the organization and advance practice profession. Duties may include but not limited to obtaining patient health histories and complete physical examinations, documenting findings noting pertinent normal and abnormal findings, ordering and interpreting appropriate diagnostic and laboratory tests, and performing procedures as needed within specialty area. The NP also helps facilitate safe and efficient operational flow of the patient through their continuum of care. The NP will function as a part of inter-professional teams by communicating, planning, and implementing care directly with other healthcare professionals, including but not limited to physicians, pharmacists, office support staff, and other advance practice providers (APPs).Under general supervision and in accordance with standardized procedures, incumbent performs physical examinations and treats common episodic and chronic health care problems in the clinic, counsels patients and families, monitors patient progress, assists with medical research projects. The Nurse Practitioner takes a leading role in activities such as managing the clinical aspects of clinic, patient rounding and care, nursing performance improvement, job performance/competency evaluations, staffing, scheduling and working with the directors, employees, and preceptors in the orientation and training of new employees. Executes leadership in the following areas: Direct/Indirect Patient Care, Support of Systems, Research, Education, and Professional Leadership. Works in collaboration with other health care team members, consulting and referring as appropriate, but retains responsibility for ongoing clinical management of the patient. Must work with any and every physician in the Clinic. Other duties as assigned.Essential Duties:Conducts in-depth interviews with patients and/or family, constructs comprehensive medical histories, performs initial and periodic physical examinations and explores patient’s interpretation of health needs. Identifies and treats patients’ diseases. Manages treatment of hospitalized patients.Directly performs or orders appropriate diagnostic studies and interprets finished results.Develops and implements long and short range treatment plans.Performs procedures such as obtaining specimens, performing injections, immunizations, lumbar punctures, skin biopsies, suturing, wound care and management of conditions produced by trauma or infection.Writes orders to increase, decrease or change medication, subject to checking and counter-signing by physician.Initiates consultations and monitors scheduling of patients for special tests.Identifies records pertinent progress of patients, updating and summarizing charts, changing orders when appropriate and notifying the responsible physician of changes in the patient’s condition.Instructs and counsels patients and families regarding preventive care, medical problems, psychological problems, and use of prescribed treatments and drugs.Acts as liaison with governmental agencies such as Center for Disease Control and National Institute of Health. Assists with medical research projects, following medical research protocols. Obtains Investigational Review Board approval for treatment protocols.Researches community resources for referral of patients. Refers patients to most appropriate resource based on patients’ medical needs and condition.Maintains compliance with established University and department policies and procedures, quality assurance, safety, environmental, infection control and complies with requirements of accreditation and regulatory agencies.Participates in in-service education programs and professional associations.Performs other duties as assigned.Required Qualifications:Req Master’s degree Graduate from an accredited school of Nursing (MSN).Req 5 years; Combined education/experience as substitute for minimum experience Clinical nursing experience.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties.Preferred Qualifications:Pref Bilingual in Spanish preferred; ability to understand and to make one-self understood to all Spanish-speaking individuals.Required Licenses/Certifications: Req Registered Nurse – RN (CA Board of Registered Nursing)Req Nurse Practitioner – NP (CA Board of Registered Nursing)Req Nurse Practitioner Furnisher (CA DCA) Current license to furnish medications in the State of California.Req DEA Certificate Drug Enforcement Agency (DEA) Certificate issued by the U.S. Department of Justice for Schedule II-V controlled substances.Req NP Board Certified Possession of National Board Certification in Nurse Practitioner area of specialty accredited by Accreditation Board of Specialty Nursing (ABSNC) or National Commission for Certifying Agencies (NCCA). ◦ If work in Hospital/Acute Care Setting must have Certification from the American Nurses Credentialing Center (ANCC) or American Association of Critical-Care Nurses (AACN) as an Acute Care Nurse Practitioner (ACNP) or Adult Gerontology Acute Care Nurse Practitioner (AGACNP) upon hire. ▪ (*Grandfathered from Acute Care Certification requirement if hired/transferred prior to 12/2015.)Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association – *ACLS as required by the NPs Job description for NPs in the Hospital/Acute Care Setting and Ambulatory Infusion Centers (*Required for Hospital/Acute & Infusion Center Clinic settings only)BELOW APPLIES TO LAS VEGAS ONLY (Exempt from KMC Requirements above): ◦ – Nurse Practitioner – NP (NV NSBN): Must have one of the following NP specialized certifications: Acute Care (ACNP), Adult Medicine (ANP), Family Medicine (FNP) or Gerontology (AGNP) for primary and secondary care. ◦ – DEA Certificate: Unrestricted DEA Certificate with a Nevada address ◦ – Board of Pharmacy License: Valid Nevada Board of Pharmacy certificate ◦ – Registered Nurse – Nevada State Board: Valid Nevada State Board of Nursing License as a Registered Nurse (RN) ◦ – USC Credentialing – Must obtain USC Credentialing from governing board within 6 months of hire (Will Precept with Physicians, PAs and/or fully credential NPs for up to six months) ◦ – Basic Life Support (BLS): Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $64.00 – $105.60. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Under the direction of the Access Center Leadership, the Lead will serve as the point of contact for the team members, including assigning daily duties, workload balancing, scheduling and leads daily huddles. In addition, the Lead will act as the service recovery contact for any patient/customer matters the lead also answers, screens and directs incoming and outgoing telephone calls for multiple areas within the department, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison Lead will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The lead will be expected to work independently and to lead and assist with various department projects when needed.Essential Duties:1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative.2. Strives for first call resolution and demonstrates high level of customer service.3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external.4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily.5. Exhibits collegial and professional demeanor in all interactions.6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck.7. Follows USC/Keck Communications standard and policy.8. Floats as needed to any area within the organization as assigned by Management.9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work.10. Other duties as assigned.11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner.12. May perform follow up checks with all open pages while on shift and before leaving shift.13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed.14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.16. Assists with staff and patient concerns courteously and professionally.17. Utilizes organizationally defined systems to perform patient communication.18. Performs scheduling functions, across multiple clinical sites and clinical divisions as needed, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. Demonstrates and models extensive knowledge of Specialty assignment(s).19. Schedules medical diagnostics and outpatient procedures.20. Creates and maintains medical data and reconciles to patient appointment records.21. Coordinates care with patient coordinators, nurses and physicians to secure appointments, including multiple appointment types, for patients and referring physicians.22. Analyzes multiple schedules to provide adequate access to patients.23. May perform data entry and maintain data bases for bumps and cancellations.24. Verifies insurance coverage using organizationally defined process. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility.25. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity. Serves as first point of escalation for Service Recovery forwarded by Level 1 and Level 2 staff members. May escalate to any Supervisor within the Patient Access Center.26. Serves as a key resource for Patient Access Center information27. May assist support and/or Patient Access Center leadership with updates or changes to foundational process, including scheduling protocols, scripting, Master Schedules and training delivery and materials as needed.28. Provides direction, guidance and ad hoc training (as needed) to Level 1 and Level 2 staff, both on campus and remote/work-from-home staff.29. May assist Supervisor(s) with conducting huddles, identifying affinity assignments, reporting needs as identified, appointment conversions and/or any special projects.30. May create and/or maintain data for Provider Master Schedule(s).31. May assist Patient Access Center leadership with staffing planning, staffing projections and staff scheduling to ensure adequate coverage.32. As directed by Patient Access Center leadership, facilitates implementation and communication to staff of security and/or emergency standards.Required Qualifications:Req High school or equivalentReq 3 years Three (3) to five (5)years’ experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) required.Req Demonstrated interpersonal skills.Req Strong leadership skills.Req Ability to multi-task.Req Cross trained in multi-specialty areas.Req Knowledge of insuranceReq Excellent verbal and written communication skillsPreferred Qualifications:Pref Associate’s degree Associates’ or Bachelors’ degree in healthcare, business or operations field.Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.Pref 1 year One (1) year of lead experience.Pref Knowledge of HIPPA compliance and various health insurance types preferred.Pref Knowledge of medical terminology strongly preferred.Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.Pref Bilingual: Spanish, Chinese and other languages preferred.Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $23.00 – $39.10. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.