Research Administrator Jobs

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.  As a community of Dornsife College “we are committed to the creation, preservation, and communication of fundamental knowledge in all its forms…as well as a lifelong passion for learning and a commitment to the betterment of society.”  The academic mission of Dornsife College can only be realized to its fullest potential when we build and protect a representative, equitable, inclusive culture of scholarship for students, faculty, and staff.  This is not done through initiatives but by embedding these values into the everyday interactions, relationships, policies, and practices of the College.  What is required is a seamless integration of the tenets of equity and inclusivity into every facet of academic life.  If we want our scholars, staff, and students to be able to give their very best, we must create an academic environment that portends success.  Success is possible when every member of the Dornsife community owns their role as a steward of the culture in which we learn, research, and work; when we believe that it is because of who we are that we are able to do what we do: achieve excellence, together. Achieving a robust and inclusive academic culture requires more than just the completion of a task, but includes that person’s capacity to contribute positively to the relationships and culture of their office or department.  Therefore, any applicant seeking to advance the mission of Dornsife College should also be assessed on their capacities beyond the technical elements of their work, and demonstrate an understanding of their impact on others, and to articulate how they contribute positively to those around them.Assistant Director of Annual GivingUSC Dana and David Dornsife College of Letters, Arts and SciencesThe University of Southern California (USC) is one of the world’s leading private research universities. Anchored in Los Angeles—a global hub for arts, technology, and international business—USC offers diverse, interdisciplinary opportunities that inspire collaboration with top researchers in advanced learning environments. Guided by the mission to “develop human beings and society through the cultivation and enrichment of the human mind and spirit,” USC is committed to excellence and innovation.As USC’s oldest and largest school, the Dana and David Dornsife College of Letters, Arts and Sciences serves as the academic heart of the university. USC Dornsife is leading a bold transformation in higher education, pioneering a new model for elite research universities by engaging scholars, students, and leaders from public and private sectors to tackle society’s toughest challenges. Joining USC Dornsife means being part of a vibrant team dedicated to making a global impact.The Assistant Director of Annual Giving plays a key role in advancing USC Dornsife’s comprehensive fundraising program. Reporting to the Executive Director of Annual Leadership Giving, this individual will collaborate with advancement teams across USC to support initiatives in annual giving, major gifts, planned giving, corporate and foundation relations, reunions, and donor stewardship.The Assistant Director will manage a portfolio of annual leadership-level donors (giving capacity of $1,000+), develop and execute direct mail, e-solicitation, and Giving Day campaigns, and provide strategic fundraising support for USC Dornsife departments, centers, and institutes.This is a hybrid, full-time position.Key ResponsibilitiesFundraising Leadership: Plan, organize, and execute initiatives to expand the annual donor base and generate critical revenue for USC Dornsife’s priorities.Donor Engagement: Manage a portfolio of donors, cultivating relationships and securing gifts of $1,000 or more.Campaign Development: Create content, messaging, and branding aligned with strategic goals; oversee direct mail, e-solicitations, and Giving Day campaigns.Strategic Partnerships: Build strong relationships with donors, faculty, staff, and university partners to enhance collaboration and support.Data-Driven Insights: Conduct campaign performance analyses and market assessments to inform strategy and improve results.QualificationsBachelor’s degree required; advanced degree preferred.Proven success in project management and multitasking in high-volume, results-driven environments.Exceptional communication, writing, and organizational skills with acute attention to detail.Creativity in crafting impactful messages and marketing collateral.Demonstrated experience in fundraising, donor cultivation, and stewardship.Familiarity with data analysis and campaign evaluation.Salary range: The annual base salary range for this position is $80,968 – $90,657. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Why Join Us?Be a part of an inspiring mission to transform lives and solve global challenges. As Assistant Director of Annual Giving, you’ll make a direct impact by advancing education, research, and philanthropic initiatives at one of the world’s most prestigious institutions. Together, we’ll create a brighter future.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.  Required Documents and Additional Information:Resume and cover letter required (may be uploaded as one file).Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.The University of Southern California is an Equal Opportunity Employer that Values Diversity.Minimum Education:
Bachelor’s degree

Addtional Education Requirements
Combined experience/education as substitute for minimum education

Minimum Experience:
1 year

Minimum Skills:
Volunteer or support group administrative or management experience.

Preferred Education:
Bachelor’s degree

Preferred Experience:
2 years

Preferred Skills:
Marketing or non-profit management experience.

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.Assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.Essential Duties:1. Greets patients in a courteous and professional manner.2. Adheres to protect patient confidentiality.3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.4. Schedules patient’s evaluation in a timely manner while accommodating patient’s needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed.5. Schedules patient mandatory teaching classes.6. Understands the procedures for scheduling patients, and gives proper patient instructions.7. Notifies patient of upcoming appointments in a timely manner.8. Arranges patient clinic appointments as requested by the physician.9. Communicates all changes with patient and case information to all involved personnel.10. Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).11. Works with various hospital personnel to resolve issues and accommodate patient.12. Preps charts for clinic, selection committee, and tumor board (if applicable).13. Assists in clinic with clerical and scheduling needs.14. Assist in translation as needed (if applicable).15. Provides phone coverage as needed.16. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.17. Ability to work independently and in a team setting to accomplish duties in a timely manner.18. Knowledge of proper chart format.19. Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year Experience in acute care or ambulatory care setting. *Entry level accepted.Pref Knowledge of medical terminology preferred.Pref Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.Pref Basic Life Support (BLS) Healthcare Provider from American HeartRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 – $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Billing Manager will be responsible for all aspects of Commercial and Governmental billing. Position must possess in-depth knowledge of National Uniform Billing Regulations. Responsibilities will include all internal holds, billing system holds and bridges, management of edits; all designed to generate a defect-free claim. Position will manage internal resources and chart auditors.Plans, organizes and manages the activities of healthcare services billing office staff in coding, data entry, cashiering, insurance and patient billing, credit and collections. Promotes and maintains exceptional customer service while maximizing reimbursementEssential Duties:Directly supervises all subordinate staff. Recruits, screens, hires, orients, trains and cross-trains staff. Evaluates employee performance, provides guidance and feedback. Counsels, disciplines and/or terminates employees as required. Schedules, assigns and prioritizes workloads. Sets appropriate deadlines. Monitors employee performance on a day-to-day basis. Ensures timely completion of department’s work.Schedules and conducts staff meetings and individual meetings within department to facilitate attainment of department objectives. Participates in planning, implementing and administering communications programs within unit as assigned.Develops and implements policies and procedures applicable to billing operations. Ensures compliance with departmental and University policies and procedures.Develops, implements and manages quality control, follow-up, reconciliation and audit procedures to ensure accuracy in coding, data entry, cashiering and billing.Participates in planning and administration of department budget, as assigned. Provides projections and reports as required, for development and management of budget.Monitors timeliness and effectiveness of department activities, ensuring that the number of days patient accounts are outstanding in accounts receivables is no more than the agreed upon limit and that bad debt is within budgeted target. Analyzes reports to prioritize activity in the monthly collections process. Monitors effectiveness of collection efforts. Maintains insurance billing current within the established time frame specified in department policy.Ensures that all Medicare, Medi-Cal and other third-party payor correspondence is reviewed and that billing problems are corrected to facilitate reimbursement.Oversees the preparation of various status reports for management. Analyzes trends and makes recommendations.Attends seminars and professional association meetings to maintain currency with new developments in the field. Establishes and maintains an active network of professional contacts.Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.Perform other duties as assigned.Required Qualifications:Req High School or equivalentReq 5 years 5 years minimum experience in a Supervisory role. exp. in medical billing, coding, collectionsReq Working knowledge of computer billing systems (IDX), CPT-4 & ICD-9CM codingReq Insurance & medical terminologyReq Laws governing collection effortsPreferred Qualifications:Pref Bachelor’s DegreeRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $95,680.00 – $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Capitalizing on over 140 years of history and tradition in downtown Los Angeles, the University of Southern California (USC) has embarked on an unprecedented period of expansion. USC is now poised to take its place as the preeminent research institution of the 21st century and we are looking for skilled, motivated professionals to help forge the future of higher education.The USC department of Facilities Planning and Management (FPM) – Engineering Services is seeking a Fire Protection Engineer.THE WORK YOU WILL DOThe Fire Protection Engineer serves as technical support for all department programs. This position provides leadership and direction on project operations and activities such as the assessment, design, plan, schedule, budget and scope of services. Identifies appropriate strategies to ensure delivery of quality of services with available resources. Provides technical expertise, support, and management to FPM as it relates to fire protection building infrastructure. Interprets federal, state, and local regulations to ensure compliance with existing regulations.The Engineering Services department consists of technical experts in the areas of mechanical, electrical, plumbing, fire protection and commissioning.  The team is responsible for technical scope development, assessment reports, and design reviews, along with providing construction administration technical support.  The engineering team works in tandem with Project Managers and Shop Managers to ensure that all technical aspects of systems, whether new, repairs or replacements, meet the needs of the University.  The engineering team also drives the standards within the USC Facility Design Guidelines.  The Engineering Services department is focused on quality control & quality assurance for construction projects on USC campuses including new buildings, tenant improvements, and renovations.The Fire Protection EngineerPerforms engineering assessment, analysis and scoping for assigned projects.  Provides technical support for the development of documentation for bid and construction. Ensures project drawings and specifications comply with university standards and specifications along with federal, state, and local requirements. Provides construction phase support such as review of submittals, documents interpretation and field observation.Develops, monitors, and implements policies, processes, standards and guidelines for various facility fire protection systems to maintain quality control of project types and sizes. Recommends best industry practices in support of improving unit processes for meeting user and facility needs.Manages and negotiates consultant services on assigned projects. Monitors and evaluates the appropriateness and progress performed and completed by licensed or certified consultants.Oversees, initiates, and reviews feasibility studies to determine whether design concepts are compatible within existing infrastructures. Develops and recommends changes to design concepts, as necessary. Reviews inspections of current building fire protection systems. Determines whether systems need to be repaired, replaced, or retrofitted. Recommends equipment or systems to install.Conducts quality assurance reviews to ensure that required work is satisfactorily performed and completed by certified consultants.Monitors operation, maintenance, and development of fire protection systems. Assists with resolution of performance issues.Identifies problems and determines resolution within operating parameters and constraints. Assists with troubleshooting issues with various facility systems.Gathers facts and figures to support budget development. Monitors and reconciles budget activity. Provides forecasts and projections to develop a budget.Prepares reports as needed.Provides leadership and guidance to staff, student workers or contractors, as assigned. Leads and facilitates inter-department committees to improve on efficiency and effectiveness of delivering services to end users, as directedDisplays strong communication skills, both written and verbal.Displays strong technical background in fire protection systems, including but not limited to fire alarm, fire sprinkler, gaseous suppression systems, and pre-action systems.Displays strong organizational skills including workload management and time managementThe work hours for the team are between Monday-Friday within the hours of 6:00AM-5:00PM.  This position has a flexible work schedule within these hours.  A hybrid schedule (including in-office and work from home) is also available for this position.  Work schedules may change at any time to accommodate business needs.The annual base salary range for this position is $99,442.58 – $120,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.PREFERRED QUALIFICATIONSThe ideal candidate for the position of Fire Protection Engineer meets the following criteria:Education/degree in a related fieldMinimum 10 years’ experience in fire protection consulting.Registered Professional Engineer or other professional designation in Fire protection is a plus.Experience with facilities support teams a plus.Experience in facilities management and/or installation/construction experience a plus.MINIMUM QUALIFICATIONS  Candidates for the position of Fire Protection Engineer must meet the following qualifications:Bachelors degree in Engineering (preferably Mechanical, Chemical or Fire Protection)Experience in developing building code concepts and equivalencies, conducting building plan reviews, and conducting field reviews/inspections.Ability to present clear and technically sound fire protection engineering strategies.Demonstrated interpersonal skills.Ability to communicate clearly and effectively.About Facilities Planning and Management (FPM) :FPM is responsible for planning, developing, and maintaining the breadth of the facilities at USC, and is also dedicated to creating a safe environment for our USC community. Woven into every service, safety is of upmost importance. As FPM, this diverse group of innovative and talented professionals provide high quality facilities construction, operations and maintenance services at USC and serve as dedicated stewards of USC and FPM core values. FPM values employee recognition, accountability, collaboration, respect, and trust. Join us- apply today! The University of Southern California values diversity and is committed to equal opportunity in employment.Minimum Education: Bachelor’s degree, Combined experience/education as substitute for minimum education
Minimum Experience: 3 years, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Directly related education and project management experience with increasing leadership/management responsibility in electrical, mechanical or plumbing systems and/or planning. Demonstrated interpersonal skills. Ability to communicate clearly and effectively.

Prepares the operating rooms for surgery using appropriate techniques. Provides technical services and assists in the operating room as assigned or directed.Minimum Education: – Graduate of a formal Surgical Technician training program.Minimum Experience/Knowledge: – Six months experience in an acute care O.R. required.- Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served in the operating room. – Demonstrates knowledge of growth and development over the life span.- Speaks, reads and writes English.Required License/Certification: – Current BLS Certification via the American Heart Association- Surgical Certificate preferred.As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experience nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

Technically supports the Noninvasive Vascular Lab in providing noninvasive vascular studies in coordination with the department’s medical and technical team and in compliance with established standards.Essential Duties:Performs studies, and associated paperwork, during a normal 8-hour shift, without compromise to quality or service.Maintains utmost technical quality as per semi-annual chart review surveys.Performance of studies within employee’s Tech Level (see Technical Competency Validation Record).Provides technical support in the performance of noninvasive vascular diagnostic studies, on pediatric to geriatric aged patients.Assists with vein injections and associated imagingWorks closely with the vascular surgeons in the performance of procedures as well as assist with the interpretive outcome of special procedures.Works independently with ongoing and periodic review through evaluation of results.Performs other duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training; Combined experience/education as substitute for minimum education Certification of completion of a sonography program, with emphasis in vascular technologyReq 2 years At least 24 months experience performing noninvasive vascular studiesReq Demonstrates ability to effectively work with physicians, staff, and patients.Preferred Qualifications:Required Licenses/Certifications: Req Registered Vascular Technologist – RVT (ARDMS) OR Registered Vascular Specialist (RVS); or Registered Technologist Vascular Sonography [RT(VS)]Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $53.00 – $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

POSITION SUMMARYUnder the direction of the Director of Imaging and Department Manager, coordinates the Mammography services within the Radiology Department by providing supervision and technical support. Provides the appropriate and efficient day-to-day technical operation in the delivery of mammography procedures that meet or exceed the customer’s needs and requirements. Meets MQSA standards. Participates in interventional mammography procedures. Applies good interpersonal and communication processes utilizing verbal and non-verbal skills to achieve organizational goals of customer satisfaction and a positive work environment. Also works as a Diagnostic Technologist in the Radiology Department.ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIESDemonstrate job performance consistent with the mission, vision and core values of USC Arcadia Hospital.Ensures appropriate tracking and correlation of pathology/radiology reports.Oversees mammography follow up, including adequate communication, for women receiving additional views, biopsies, and ultrasound exams.Provide support and education to women receiving breast care services.Work with the Cancer Registry to educate patients.Responsible for compliance with Joint Commission, MQSA and state Mammography regulations.Assures compliance with safety and infection control standards.Responsible for safe operation and maintenance of mammography equipment.Works collaboratively with patients, physicians, technologists, and clerical staff to achieve optimal patient care outcomes.Education
Minimum (Required)
• High School Diploma
• Graduate of an approved school of Radiologic Technology.

Work Experience
Minimum (Required)
• Knowledge of MQSA Standards
• Must possess experience and capabilities as determined by the director to be adequate, preferable not less than 5 years.

Licenses and Certifications
Minimum (Required)
• California Certified Radiology Technologist (CRT); certification by American Registry of Radiologic Technologists (ARRT) and state in Mammography.
• Must successfully complete and maintain BLS certification.

Equal Employment Opportunity:

USC Arcadia Hospital is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC Arcadia Hospital’s policy. USC Arcadia Hospital will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient safety.

Pay Transparency

The hourly rate range for this position is $49.44- $62.65. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

About USC Chan Occupational Science and Occupational Therapy: Founded in 1942, the USC Chan Division is a global leader in occupational science and occupational therapy. The division is renowned for its cutting-edge research, academic excellence, and commitment to improving the quality of life for individuals and communities. Our faculty and students are engaged in pioneering studies, interdisciplinary collaborations, and transformative educational experiences that shape the future of healthcare. USC Chan is dedicated to promoting diversity, equity, and inclusion while fostering an environment where innovation and compassion thrive.Join a vibrant, innovative team at the USC Chan Division of Occupational Science and Occupational Therapy. We are committed to advancing health and well-being through groundbreaking research, education, and clinical practice.Position Summary:The USC Chan Division is seeking a highly organized and proactive Secretary II to provide essential secretarial, clerical, and administrative support. This role requires someone who is detail-oriented, efficient, and capable of handling multiple responsibilities in a fast-paced academic environment.Key Responsibilities:Prepare and proofread correspondence, memoranda, reports, technical papers, and other documents using word processing tools.Create and maintain charts, graphs, spreadsheets, and databases.Compose routine correspondence and memoranda based on verbal directions or departmental policies.Manage appointment calendars, schedule and confirm meetings, and coordinate travel, equipment, and facility arrangements.Attend meetings, take detailed minutes, and prepare them for supervisor review.Answer telephone inquiries, route calls, and provide routine information to clients and customers.Manage incoming mail, prioritizing and handling as appropriate.Assist with collecting data and materials for special projects and reports, including budget preparation.Support daily administrative operations and maintain electronic and hard-copy filing systems.Monitor office supplies and equipment, handling inventory and service requests.Perform various clerical duties such as photocopying, mailing, and filing.Minimum Qualifications:High school diploma or equivalent required; Associate’s degree preferred.Minimum of 1-2 years of secretarial or administrative experience.Proficiency with PC software packages (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).Strong organizational, written, and verbal communication skills.Ability to handle confidential information with discretion.Discover the power of your USC employment with our comprehensive benefits and perks package! At USC, we prioritize the well-being of our faculty and staff, offering a diverse range of benefits designed to protect your health, wealth, and future. From robust healthcare coverage to retirement planning resources, our benefits are an essential part of your total rewards package. Explore the full spectrum of benefits and perks available to you at USC Benefits and Perks and unlock the true value of your USC employment today!Apply now and be part of the Trojan Family!FIGHT ON!The hourly rate range for this position is $26.13 – $29.87. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. Minimum Education: High school or equivalent
Minimum Experience: 1 year
Minimum Field of Expertise: Secretarial experience with knowledge of PC software packages such as spreadsheets, word processing, graphics, etc.

EducationMinimum (Required)High School diploma or equivalentPreferred (Not required)Bachelor’s Degree preferredWork ExperienceMinimum (Required)Working knowledge of Microsoft Word, Excel, and PowerPoint requiredPreferred (Not required) 1 year of administrative support experience preferredLicenses and CertificationsMinimum (Required)Click here to enter text.Preferred (Not required)Click here to enter text.POSITION SUMMARY
The Workforce Training and Development Assistant supports the coordination and scheduling of the Workforce Training and Development team’s training projects/programs. Coordinate online classes and various in-person classes with the use of a Learning Management System and other tools as needed (TEDS, Relias, Resource Scheduler, WebEx, Outlook, etc.).
ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES
• Responsible for the support, coordination, and scheduling of assignments for training in-person classes, online courses.
• Plans and manages logistical resources efficiently (training rooms, virtual classrooms, supplies, catering, etc.).
• Maintains a master training calendar for the department.
• Assists with creating and sending learning surveys, reporting and analytics.
• Gather and analyze various data elements to produce professional reports, summarizing potentially complex data necessary to ensure compliance of employees with Hospital and/or State requirements. Participation in surveys that require information on education compliance.
• Serve as triage and troubleshoot online course issues, before escalating to technical resources. Collaborate with vendor, HR and/or IT teams to resolve learning management system or other training-related, technical issues.
• Serve as a subject matter expert for training coordination and LMS management.
• Participates as an active member of the team in the assessment, planning, and implementation of educational programs.
• Administrator for the TEDS Competency and Learning Management Systems.
• Ensure competencies are updated for every job code, new employee.
• Ensure class attendance are entered in API under each employee.
• Assist in the maintenance and keeping Education policies and procedures up to date.
• Coordinate and monitor all team expenditures. Process checks requests. Coordinate departmental purchasing.
• Assists in ensuring hospital compliance for all educational courses including running reports and following up on employees on delinquent status.
• Assists with New Hire Orientation.
• May draft and send Workforce Training and Development-related communications.
• Must manage a variety of multiple projects and/or programs with high levels of complexity.
• Other duties may be assigned as necessary to ensure the effectiveness of the Workforce Training and Development team.

The Associate Administrator, Patient Access is responsible for setting strategic direction and providing leadership to achieve operational quality, productivity, and efficiency in the Patient Access department, both with the hospitals and Clinics. The Associate Administrator is responsible for planning, directing, and overseeing the performance of the functional areas that report to this position, including Financial Clearance, Financial Counselling, Patient Registration, Emergency Department Registration,. The role serves as the leader of the Patient Access Department for the Health System to internal and external organizations, including government agencies, payer organizations and external auditors. The role will partner with hospital and clinic leaders, and other Revenue Cycle teams to address root causes for front-end denials or patient data quality issues. This role will also be responsible for elevating the patient experience in patient facing activities touched by Revenue Cycle.Essential Duties:Leadership • Oversees the development of Patient Access strategies, policies, and procedures to maintain and manage key performance indicators. • Provides strategic vision and direction to effectively manage industry shifts, regulatory changes, and rising cost pressures. • Relies on management staff to handle day-to-day operational needs. • Seeks ways to control costs without compromising the quality of services delivered. • Implements system-wide projects, as assigned, for realizing process improvement opportunities within Patient Access. • Coordinates and collaborates with key functions outside of Revenue Cycle to ensure strategic alignment with broader organizational goals and objectives. • Ensures that processes are consistently evaluated for alignment with the strategic vision set forth by leadership teams throughout the organization. • Works with peers to coordinate and oversee all patient access process transition points between patient financial service, onsite patient access services, medical facilities, and other areas. • Establishes strategic vision for prioritizing and organizing job roles and work distribution to align with leading practice trends in Patient Access functions. • Apprises Patient Access Services staff of state-specific regulations and legislation, as applicable. • Displays commitment to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality. • Stays abreast of the latest developments, advancements, and trends in Revenue Cycle and Patient Access Services by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrate knowledge gained into current work practices. • Communicates shifts in healthcare trends, develops strategic mitigation plans and coordinates with other functional areas of the Revenue Cycle Department.People • Oversees and ensures effectiveness of strategic talent initiatives, building capabilities of current and future leaders. • Demonstrates leadership and commitment to staff and colleagues by accepting accountability for outcomes, sharing timely information, building effective relationships, and communicating clearly and directly. • Ensures adequate training is being provided to staff to educate on the following skills: current working knowledge of payer requirements; sufficient healthcare knowledge necessary to perform job requirements; knowledge of state, local and federal policy requirements for functions performed; and relevant knowledge of information technologies. • Collaborates with Human Resources to establish performance expectations and disciplinary action plans for subordinate staff. • Demonstrates leadership and commitment to staff and colleagues by accepting accountability for outcomes, sharing timely information, building effective relationships, and communicating clearly and directly. • Leads and coordinates ongoing staff evaluation, retention, training and management of policies and procedures. • Manages and oversees staff performance through performance planning, coaching and performance appraisals. • Holds managers accountable for effective people management strategies.Process • Manages, directs, oversees, and approves budget development for operational areas while monitoring financial performance and developing action plans in order to remediate variances. • Oversees the development and implementation of efficient and effective operational policies, processes, and performance monitoring across all functions of the Patient Access Services Department. • Ensures Patient Access Services staff across all functions (Financial Clearance, Financial Counseling, Scheduling, Registration, ED Registration, and Patient Placement) comply with established policies, processes, and quality assurance programs. • Works with various Revenue Cycle stakeholders, state agencies, government agencies and third-party payers to ensure timely and appropriate resolution of accounts receivable. • Oversees and ensures two-way communication with Patient Access staff and Revenue Cycle and hospital leadership. • Partners with other operational areas and leaders within the health system to implement strategies designed to improve the effectiveness of the financial clearance and other Patient Access functions through increased automation and controls. • Oversees all business office administrative functions that contribute to the management, financial clearance of patients and the achievement of key performance measures which define revenue cycle performance. • Oversees and coordinates communication with Information Technology to ensure appropriate systems, enhancements, and tools are utilized to effectively manage day to day Patient Access operations. • Governs the Patient Access department according to statistics, variances and exceptions, creates and maintains a data-driven performance management culture. • Oversees evaluating purchases, contracts and services provided by external vendors to ensure best pricing and effective results (external vendors, reference tools, software tools, etc.), including ongoing vendor performance monitoring and issue resolution. • Maintains knowledge of The Joint Commission and state/federal regulations, laws and guidelines that impact the Patient Access. Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.Performance Monitoring • Establishes Key Performance Indicators that the department will be expected to meet and exceed. • Establishes the performance improvement initiatives and coordinates accordingly with department leadership to implement appropriate action plans across the functions. • Drives accountability across Patient Access management and staff based on responsibilities outlined in the Service Level Agreement. • Measures and reports ongoing financial and operational performance of the Patient Access department. Recognizes areas of excellence and oversees the development and implementation of action plans within specific areas of Patient Access where performance is not meeting expectations. • Interprets and communicates key revenue cycle performance indicators; reports key findings to appropriate leadership. • Oversees the identification, resolution, and reporting of operational and financial issues that impact patient service revenue. • Identifies gaps in training and defines training requirements.Other duties as assigned.Required Qualifications:Req Bachelor’s Degree in business, health administration, public administration, management accounting, finance, or related fieldsAdditional 3 years of experience may substitute degree requirementReq 5-7 years Leadership ExperienceReq 7-10 years Revenue Cycle or related Patient Access Services experienceReq Significant understanding of healthcare business and finance principles, with special emphasis on hospital and physician access services.Req Experience at multi-hospital systems with a preference for academic health systems.Req Demonstrated knowledge of healthcare management, registration, billing and collection processes for government, grant, and non-government funding sources.Req Ability to grasp complex concepts and knowledge of Patient Access (registration, financial clearance, referrals, and authorizations), Strategic Vendor Management, California Collection Law, and insurance billing regulations.Req Demonstrated knowledge of federal and state payer rules and regulations, patient rights, and ICD-9/ICD-10, and CPT coding practices.Req Knowledge of computer applications and equipment related to work.Req Strong organizational skills, working effectively in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner.Req Demonstrated proficiency in written and verbal communication skills.Req Demonstrated ability in leadership and capability to lead cross-functional teams.Req Ability to relate cooperatively and constructively with clients, families, co-workers, administration, other clinic departments, providers, community agencies, referral sources and other health team members.Req Effective communication with external customers and internal stakeholders.Req Ability to interpret data across systems to inform Patient Access performance and diagnose operational deficiencies.Req Ability to negotiate and compromise, and ability to influence the strategic vision of the organization.Req Ability to work in a fast-paced environment and remain flexible under stressful situations.Preferred Qualifications:Pref Master’s degree in business, finance, or healthcare administrationRequired Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The annual base salary range for this position is $174,720.00 – $288,288.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.